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Implement HdL solutions for clients, manage implementation plans and progress, and coordinate with internal teams and third-party vendors to resolve issues. Consult with clients, support data conversions, prepare users for rollout, and maintain engagement through successful implementation and client satisfaction.
Own and continuously improve BioRender’s Help Center, including its structure, accuracy, discoverability, and content standards. Create and maintain customer learning resources such as guides, courses, and videos, and coordinate documentation and education content with Product, Marketing, and go-to-market teams.
Handle inbound and outbound member and provider inquiries across phone, email, and chat, including questions about products, policies, billing, and service issues. Document interactions in the CRM, educate members about benefit options, refer enrollment changes to licensed agents, and meet service and performance goals.
Diagnose and resolve complex Tier 2 escalations involving APIs, webhooks, SDKs, platform configuration, logs, databases, and AI model behavior. Provide multilingual customer support, collaborate with Tier 3 and Engineering on reproducible bug reports, and maintain technical documentation and troubleshooting resources.
Lead and develop a specialty sales team to grow da Vinci system adoption and utilization in urology and gynecology, while building surgeon training pipelines and executing market and account strategies. Collaborate with clinical sales managers and internal teams, manage customer relationships and performance data, and support customer education, installations, and specialty program growth.
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Provide clinical and technical expertise throughout the sales cycle and after installation, including customer and dealer training, product demonstrations, presentations, and basic on-site troubleshooting. Collaborate with sales, service, product management, and strategic partners to support adoption, share field feedback, maintain training and activity records, and deliver a strong customer experience.
Own the tier-upgrade pipeline and conversion goals across a defined account list, moving customers from Teams to Business to BusinessMax through targeted, multi-channel ABM campaigns. Coordinate with Sales, Field Marketing, Events, Analytics, and content teams to improve account coverage, tailor programs across geographies, and refine targeting based on results.
Coordinate hotel revenue management and inventory strategies across brands, including pricing, forecasting, competitive analysis, and room restrictions, to maximize revenue and profit. Advise and train hotel teams, lead sales strategy meetings, analyze performance and projections, and implement company pricing initiatives and promotions.
Troubleshoot and resolve Level 1 technical issues involving Microsoft 365, accounts, connectivity, servers, workstations, email, and software, escalating issues to internal engineering teams or external vendors when needed. Respond to client inquiries, create and maintain tickets and case notes, provide professional customer service, and keep client documentation current.
Develop and execute the sales plan for Cribl’s Storage & Analysis products, creating pipeline and managing opportunities from lead generation through close in partnership with Regional Sales Managers and Solution Engineers. Communicate product value to technical and executive stakeholders, forecast and achieve sales targets, and provide customer and market insights to inform product and go-to-market strategy.
Manage a high-volume portfolio of enterprise and commercial customers using scalable digital engagement, structured success journeys, and targeted interventions to drive adoption, retention, and renewal readiness. Monitor customer health, maintain accurate records in customer success platforms, escalate risks and opportunities, and collaborate with Sales, Support, Product, and Marketing to improve customer outcomes.
Build and operate production ML and decisioning systems, including model deployment and retraining, real-time event-driven integrations, monitoring, experimentation, and outcome feedback. Develop the AWS and Databricks platform, manage reliability and cost, extend production GenAI applications, and establish engineering standards while partnering with data science, engineering, clinical, and operations teams.
Develop scalable, secure, and well-documented web applications using React while collaborating with cross-functional teams to deliver high-quality products. You will also participate in code reviews, optimize system performance, and utilize AI-powered tools to enhance productivity and code quality.
Define and prioritize the operating room intelligence roadmap, leading discovery and delivery of analytics, platform, and AI features that improve surgical performance, operational efficiency, and clinical outcomes. Collaborate with engineering, data science, clinical, sales, and customer success teams, integrate EHR data, and use customer feedback and metrics to drive measurable results.
Design, build, operate, and maintain Grafana’s Unified Storage, Search, and Folders capabilities, owning system reliability, performance, and availability. Drive projects from ideation through customer delivery and operations, contribute to open-source projects, participate in on-call rotations, and support teammates through mentoring and design collaboration.
Design, build, operate, and maintain Grafana’s next-generation storage, search, and folder-management systems, owning their reliability, performance, and availability. Drive projects from ideation through customer delivery and operations, contribute to open-source projects, participate in on-call rotations, and mentor and collaborate with teammates.
The Product Sales Specialist will drive the sales motion for Storage & Analysis products, from pipeline generation to closing deals across the EMEA region. They will collaborate with cross-functional teams and regional managers to develop business plans and influence product roadmaps based on customer requirements.
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Provide remote installation and configuration support for ScriptPro automation and software installations, upgrades, and other projects. Coordinate with onsite technicians and internal teams to test systems, troubleshoot issues, communicate project status, and prepare for scheduled work.
Coordinate accurate and timely setup and servicing of business banking accounts, including ACH, deposit, remote deposit, Positive Pay, and wire services, while meeting compliance requirements. Resolve client and branch requests, manage documentation and account transactions, provide customer support, and identify appropriate cross-selling and referral opportunities.
Manage the accounts payable function, including reviewing, coding, and posting invoices, maintaining vendor records, processing bank and credit card transactions, and reconciling accounts across multiple companies. Support closing and compliance activities, prepare accruals and deferrals, and improve finance processes and digital workflows.
Develop, test, and implement applications, scripts, database functionality, APIs, and integrations based on business requirements. Troubleshoot and improve applications and databases, strengthen data quality and security, and support reliable operations through performance improvements, reviews, testing, and documentation.
This role manages day-to-day account and strategy workflows for multiple brands, focusing on influencer marketing solutions and campaign development. The manager is responsible for leading RFP responses, overseeing program delivery, and fostering long-term client relationships through strategic insights and performance analysis.
Own and improve the analytics infrastructure, including data models, warehouses, pipelines, integrations, billing data, and event tracking across web and native applications. Lead cross-functional analytics initiatives, deliver reliable dashboards and business insights, and guide stakeholders with recommendations on SaaS performance and growth.
Manage a portfolio of agricultural-sector clients and independently prepare financial statements, annual accounts, tax schedules, and declarations in accordance with professional accounting and tax rules. Present annual accounts to clients, explain their financial position, identify their needs, and provide advice with support from legal, tax, social, and wealth-management specialists.
Manage customer and sales representative support throughout the sales process, including outbound prospecting, quote and order processing, technical product assistance, and quotation follow-up. Coordinate with internal teams to meet customer needs, improve delivery dates, gather market intelligence, and achieve sales growth and profitability targets.
Manage an assigned portfolio of business-market clients independently, preparing financial statements, tax packages, and declarations in accordance with accounting and tax regulations. Present annual accounts to clients, explain their financial position, identify their needs, and provide advice with support from specialist colleagues.
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Design, configure, and maintain Amazon Connect contact center services, including contact flows, routing, chatbots, outbound campaigns, reporting, and integrations with other systems. Monitor performance, troubleshoot issues, and improve reliability while ensuring security, compliance, and production change controls.
Assist the partnership team in developing and executing affiliate marketing strategies, including media list building, pitching, program management, and partner communications. Research industry trends and competitors, maintain partner relationships, and collaborate with PR, influencer, and other agency teams.
Own the commercial journey for Supply Chain Agentic Business Processes across strategic accounts, developing executive relationships, identifying opportunities, and leading customers through transformation and sales processes. Coordinate cross-functional TraceLink teams and collaborate with Track & Trace account managers to deliver a unified customer experience and grow recurring revenue.
Lead and develop the quest programming team, translating creative and narrative needs into technical requirements and guiding the development, integration, and ongoing improvement of quest systems and tools. Write and maintain optimized C++ code, resolve bugs, ensure runtime performance, and collaborate with narrative, cinematic, gameplay, and shared-technology teams.
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