Prism Trainer/Help Desk Specialist

Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose!

At Verdantas, we’re redefining environmental consulting and sustainable engineering through our use of cutting-edge modeling and digital technology and our genuine commitment to people. Our work spans high-growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure.

Our commitment to excellence, across more than 90 offices, is championed by a team of over 2,000 experts, scientists, engineers, geologists, and technical specialists, embedded in a people-focused culture, prioritizing the well-being of our employees, clients, and the communities we serve. We partner with clients to deliver smart, data-driven solutions to complex environmental and infrastructure challenges. We don’t just solve problems; we help shape a more sustainable future.

Join a people-first culture that values your well-being, empowers your growth, and amplifies your impact. At Verdantas, your career goes beyond the expected, and your work helps build a better world.

Ready to shape the future of resilient communities?

Job Responsibilities include (but are not limited to):

• As a member of the Help Desk Team, you will be the primary interface for the Federal Agency’s end users of the Agency-specific procurement/acquisition system. In this role, you will:
• Need to quickly grasp and learn the system and interface effectively with the end user community.
• Be responsible for ensuring that 100% of all user generated issues, change/enhancement requests, and usage questions are logged into the ticket tracking system and resolved in a timely manner.

Required Skills and Qualifications:

• Must have excellent written and verbal communication skills.
• Must have (minimum 3 years) experience with the Unison PRISM application
• Experience with Version 7.4 PRISM is preferred.
• Must have the ability to quickly learn and grasp the functionality of the Agency-specific procurement application system and Ticket System
• Must be able to diagnose and resolve PRISM issues through conversation with the end users
• Develop training materials, including user manuals, job aids, and training modules, to support the effective use of PRISM.
• Deliver engaging and interactive training sessions to end-users, both in-person and virtually, covering various PRISM functionalities and modules.
• Minimum 3 years of experience in providing user training in PRISM is preferred

Salary Range:

$100,000 to $120,000

Benefits: