French Speaking Zalando Customer Expert - Work Remote In Greece

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading brands across Europe. We specialize in sourcing multilingual professionals for elite companies, ensuring a seamless career transition and long-term success for our candidates.

Job Overview

We are currently searching for a dedicated professional to join our team in the Retail (Online & Offline) industry. This French Speaking Zalando Customer Expert position in Greece offers a unique opportunity to represent a global fashion powerhouse while enjoying the Mediterranean lifestyle through our supported jobs in Greece program.

Key Responsibilities

• Deliver exceptional customer service support for fashion retail inquiries across multiple channels.
• Resolve complex order, delivery, and return queries with a high degree of empathy and efficiency.
• Maintain deep knowledge of online and offline retail trends to provide expert guidance to customers.
• Manage customer accounts, payment issues, and loyalty program queries to ensure high satisfaction rates.
• Collaborate with international teams to optimize retail service processes and customer journeys.
• Act as a brand ambassador for Zalando, reflecting the values of one of Europe's largest fashion retailers.
• Handle sensitive information with professionalism in alignment with corporate data privacy standards.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Proven experience in customer service or the retail industry is highly preferred.
• Valid EU passport or a valid work permit for Greece is required.
• Strong digital literacy and ability to navigate multiple software platforms simultaneously.
• Passionate about fashion and the evolving landscape of online retail.
• Ability to adapt to a fast-paced work environment, making this one of the most dynamic French-speaking jobs available today.

Benefits

What We Offer

• Competitive Monthly Salary with 13th and 14th salaries paid per year.
• Monthly Performance Bonus based on your professional excellence.
• Fully Paid Relocation Package, including flight tickets, transfer services, and initial hotel accommodation.
• Comprehensive, fully paid professional training program to set you up for success.
• Full Health Insurance coverage and access to premium corporate benefits.
• An opportunity to join one of the most exciting French Speaking Zalando Customer Expert positions in Greece.
• And Much More, including team-building events and a vibrant international work culture.

Life in Greece

Embark on a new chapter of your career by securing one of the most sought-after jobs in Greece. Beyond the professional growth, you will enjoy the sun-drenched landscape of Greece, famous for its ancient history, stunning coastlines, and welcoming culture. Working here allows you to immerse yourself in the authentic Mediterranean lifestyle that Greece is renowned for.

Our relocation support makes your move to Greece effortless, allowing you to focus on your new role while enjoying exquisite local cuisine and a high quality of life. Whether you are walking through the historic streets or enjoying the vibrant nightlife, the experience of living in Greece while building your career in the retail sector is unmatched.

How to Apply

If you are ready to advance your career and join a dynamic international team, we invite you to apply now. Simply click the link below to submit your application and take the first step toward your new French Speaking Zalando Customer Expert position in Greece. We look forward to hearing from you. Best regards, the team at Mercier Consultancy Group.