Analyst - Mortgage Complaints & UDAAP Testing
Perform testing of mortgage customer service calls to identify complaints and UDAAP/UDAP concerns. Document findings in testing systems and contribute to regular status reporting for banking clients.
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Perform testing of mortgage customer service calls to identify complaints and UDAAP/UDAP concerns. Document findings in testing systems and contribute to regular status reporting for banking clients.
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The role involves sourcing and qualifying new business opportunities to build a pipeline and closing deals by mapping Ketch solutions to customer needs. You will be responsible for developing relationships with multiple buying personas and constructing compelling business cases to drive revenue.
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