Customer Support Specialist (German and English, 2 night shifts)

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,

• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

We are currently seeking a Customer Support Representative (Hospitality) to join our team.

This role is part of a newly launched international project in the hospitality industry, supporting guests throughout their stay and ensuring they receive exceptional service at every stage of their journey.

You'll communicate with guests across multiple channels, helping them with booking-related questions, property access, reservations, and other service requests. We're looking for professionals who genuinely enjoy helping people, stay calm under pressure, and believe that every interaction should leave guests with a positive impression.

Working schedule:

• Monday–Sunday;

• 5 shifts per week on a rotating schedule, 2 obligatory night shifts;

• Shift options:

  • 07:00–16:00 CET

  • 15:00–00:00 CET

  • 23:00–08:00 CET

• 30-min. lunch break;

• +25 min. sanitary break

• Schedules are shared one week in advance.

Your future responsibilities include:

• Providing support to guests via phone calls, email, chat, WhatsApp, and online booking platforms;

• Assisting guests with booking questions, reservation updates, and property access;

• Delivering service with a true hospitality mindset, always putting the guest experience first;

• Resolving guest inquiries efficiently while maintaining a warm, professional, and empathetic tone;

• Escalating critical cases, such as refund requests, legal matters, or complaints requiring special attention, to the appropriate internal teams;

• Accurately documenting customer interactions using internal systems and tools;

• Collaborating with teammates to ensure a seamless and consistent guest experience.

Communication channels:

• Phone calls;

• Email;

• Live chat;

• WhatsApp;

• Online booking platform messages.

Needed experience & skills:

Required:

• German (B2+) and English (B2+)

• At least 1 - 3 years of experience in Customer Support, Hospitality, or another customer-facing role;

• Confidence communicating with customers across multiple channels.

Soft skills:

• Strong problem-solving skills and the ability to think independently;

• Excellent written and verbal communication;

• A warm, guest-oriented communication style;

• Ability to remain calm and professional in challenging situations;

• Adaptability in a fast-changing environment;

• Strong multitasking skills without compromising service quality;

• Positive attitude and genuine team spirit.

Work with EverHelp is about:

• Fully remote collaboration;

• Working on an international hospitality project supporting guests from around the world;

• A welcoming, collaborative team environment where people genuinely support one another;

• Comprehensive onboarding and continuous support from experienced professionals;

• Opportunity to grow while working with a fast-growing international business.

Training program:

• Three-week paid onboarding program, including:

  • self-paced learning;

  • live online training sessions;

  • quizzes;

  • practice with real customer cases.

• You'll receive continuous guidance from experienced teammates throughout your onboarding.

What makes this role unique?

Hospitality is about much more than answering questions—it's about creating memorable experiences. Every interaction is an opportunity to make a guest feel welcome, supported, and valued.

You'll join a rapidly growing international project where adaptability, teamwork, and a genuine desire to help others are just as important as technical knowledge. While the environment can be fast-paced, you'll always have access to comprehensive training and 24/7 support from experienced colleagues.

Submit your resume and join our team! 🚀