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Develop and execute enterprise sales strategies across Latin America, owning the full sales cycle in Spanish from prospecting through negotiation and closing while meeting revenue targets. Build executive relationships, retain and expand accounts, forecast sales activity, collaborate with internal teams, and represent Kong at customer and industry events.
Own outbound prospecting and pipeline development for US technology leaders, using cold calls, email, LinkedIn, and targeted prospect lists to book qualified meetings. Maintain CRM records, build a professional presence on LinkedIn, represent the company at US conferences, and share effective sales approaches with the team.
Own strategic health plan sales opportunities from deal progression through quota attainment and implementation, building executive relationships and negotiating contracts with national and regional health plans. Collaborate across teams to remove sales blockers, support marketing and positioning, represent the company at customer meetings and conferences, and develop repeatable sales processes.
Manage the day-to-day operations, staff, policies, budget, and strategic direction of Arizona's Occupational Safety and Health Department, ensuring the state program meets federal requirements. Review inspections and citations, oversee settlements and litigation coordination, manage federal grants, and represent the department with employers, government agencies, and the public.
Lead day-to-day production support and operational excellence for customer-facing healthcare technology, including payer platforms, Edifecs, EDI, and related vendor systems. Manage incidents, customer priorities and escalations, SLA reporting, root cause analysis, and maintenance and change activities across technical teams and vendors.
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Investigate and triage healthcare system failures, coordinate with L1, L3, product, vendors, and client teams, and perform approved data corrections and reprocessing. Reconcile and validate data across interfaces, maintain audit trails and operational reports, and help prevent recurring failures through process improvements and automation.
Monitor and manage incidents and service requests, including ticket intake, triage, prioritization, routing, SLA tracking, stakeholder updates, and closure. Monitor production batch jobs, file transfers, and real-time API availability; document and escalate failures or other issues to L2 and track them through resolution.
Lead hands-on test planning and execution for healthcare payer systems, including claims, enrollment, benefits, provider data, and EDI transaction flows. Manage test cases, defect lifecycles, compliance testing, offshore QA analysts, cross-functional coordination, and execution status reporting.
Build and lead the Service Management Office, establishing governance, standards, processes, and reporting across Client IT Operations. Improve incident, problem, change, release, and service governance practices while driving accountability, clear communications, and measurable operational improvements across global teams.
Own the Air Reshopping product strategy, roadmap, commercial model, and global rollout, aligning customer, operational, and technology needs. Monitor product quality and value through savings, rebooking, adoption, and engagement metrics, while identifying opportunities for automation and AI enablement.
Provide after-hours support to corporate travellers, handling urgent travel requests, itinerary changes, and disruptions. Find effective travel solutions, maintain service standards and operational targets, and collaborate with customers and internal teams to ensure seamless support.
Manage a portfolio of Nordic SMB and Mid Market customers, guiding adoption, advising on effective use of Pleo, identifying expansion opportunities, and proactively reducing churn. Coordinate with internal teams to resolve customer needs, improve the customer experience, and relay customer feedback to the product team.
Manage and grow a portfolio of strategic multinational accounts by developing joint business plans, building executive relationships, and identifying opportunities to increase revenue, profitability, and share of wallet. Coordinate local and international teams, lead complex negotiations and executive engagements, and oversee account performance, forecasting, CRM reporting, and adoption of digital solutions.
Own the strategy and roadmap for agent-specific product primitives, translating customer and community needs into product concepts, APIs, and platform investments. Partner with engineering, design, sales, and marketing to deliver, launch, and improve products that make AI agents more reliable and easier to build.
Coordinate international statutory audits and reporting across multiple countries, working with external auditors, accounting advisors, and internal teams to meet deadlines and ensure accurate deliverables. Support month-end close and consolidated audits while improving accounting processes, controls, tracking, and automation.
Conduct end-to-end red team operations against LLMs, agents, applications, and AI infrastructure, proving exploitability and tracing attack paths to their impact. Convert offensive tradecraft into training and evaluation data for autonomous security agents, pressure-test those agents, develop tooling, and communicate findings and remediation guidance.
Develop a consistent approach to assessing product investment value, build evidence-based business cases, and advise on pricing, launches, renewals, and whether initiatives should continue, scale, change, or retire. Measure product value and performance using customer, product, and commercial data, and create AI-enabled tools and workflows to scale analysis across the Product organisation.
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Prepare, correct, resubmit, and appeal medical insurance claims; follow up on claim status and process payments, write-offs, and account adjustments. Manage patient balances and collections, respond to billing inquiries, and identify and escalate billing issues while following payer requirements and HIPAA guidelines.
Lead software delivery across the full development lifecycle, including technical planning, implementation, testing, integration, and mentoring engineers. Own payroll and HR platform features, cloud infrastructure, deployment pipelines, production stability, and collaboration with product, architecture, and support teams.
Prepare geotechnical reports, calculations, and specifications for power and infrastructure projects, covering foundations, earth retention, ground improvement, subsurface investigations, and related work. Advise project developers and financiers, evaluate projects, and occasionally oversee subsurface exploration, pile installation, and testing in the field.
Lead multiple HCM implementation projects from requirements gathering and solution design through configuration, testing, training, and go-live, while managing project plans, budgets, timelines, risks, and client communications. Resolve client issues, coordinate consultants and internal teams, plan the transition to support, and contribute to company thought leadership.
Support Navy aircraft battery system development, evaluation, and certification, including reviewing technical reports, specifications, test plans, and lithium battery safety certification requests. Contribute to battery test lab revitalization, energy storage and support equipment studies, tri-service battery commonality efforts, and developmental battery projects.
Own end-to-end quality assurance for consent-controlled web and app analytics tracking, validating events, parameters, tags, triggers, routing, and consent behavior across platforms and variants. Design and execute test scenarios, document and reproduce issues with clear evidence, verify fixes, and support release readiness through regression testing.
Supervise and coach the onshore indexing quality team while overseeing GCC operations, monitoring quality, productivity, service levels, staffing, and workflow performance. Serve as the operational liaison for clients and internal leaders, reporting results, resolving issues, and driving action plans and process improvements.
Coordinate press relations for series, including journalist interviews, follow-ups, talent appearances, and press events. Manage press materials and journalist records, write press releases and press kits, prepare daily press reviews, update series schedules, and coordinate with editorial, marketing, and digital teams.
Lead change management for strategic transformation programs, including organizational diagnosis, impact analysis, change strategy, communications, engagement, training, and adoption planning. Support executive sponsors, monitor adoption and engagement, manage resistance and organizational risks, and facilitate workshops across digital, ERP, restructuring, and cultural transformation initiatives.
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Lead change management for strategic transformation programs, including organizational diagnosis, impact analysis, and change strategy aligned with business objectives. Develop communication, engagement, training, and adoption plans; support executive sponsors; monitor adoption and engagement; manage resistance and organizational risks; and facilitate workshops.
Design, develop, maintain, and support merchandising applications and integrations across legacy and modern platforms, including pricing, promotions, planning, inventory, and product systems. Contribute to AI/ML-enabled features, platform modernization, engineering quality, system reliability, and delivery with cross-functional and distributed teams.
Lead Digital Realty’s enterprise SailPoint ISC platform and own the multi-year IGA strategy, architecture, roadmap, and delivery. Govern identity lifecycle processes, certifications, compliance controls, non-human identities, delivery partners, and offshore teams.
Lead and develop a team delivering data integrations for Navigate Student Success, Enrollment CRM, and Advancement CRM, while establishing scalable implementation processes and quality controls. Guide integration design and delivery, resolve technical and partner challenges, and collaborate with Product, Launch, and Partner Success to ensure reliable implementations and successful partner outcomes.
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