Handle inbound and outbound calls to help members navigate health insurance application details and next steps. Ensure all interactions are conducted with compassion and strictly follow compliance guidelines to protect sensitive health information.
Remote Support Jobs (9,656)
Job category = Support
Handle multi-channel customer interactions via phone, chat, email, and WhatsApp to resolve technical and account issues. Document cases in the CRM and escalate complex problems to the Product, IT, or Risk teams.
Support clients through all stages of travel, from booking to post-trip follow-up. Handle inquiries, process itinerary changes, and resolve customer concerns professionally.
As a Field Support Manager, you will deliver exceptional customer experience by providing advanced technical support and collaborating with R&D on new product launches. You will also lead dealer training, assist at trade shows, and create technical publications.
Abteilungsleiter:in Remote Control Center Support (m/w/d)
KNAPP AG
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Full Time
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9 Weeks Ago
KNAPP AG
You will lead and manage the Remote and Multi-Site Control Center Support team, ensuring smooth execution of support tasks and processes. Additionally, you will oversee the quality assurance of your team's work and support them in escalation and complaint management.
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Handle inbound and outbound calls to provide high-level customer service and technical support for health insurance enrollment. Manage customer accounts, perform data entry, and handle online chat inquiries while adhering to regulated guidelines.
Handle inbound and outbound calls to provide high-level customer service and technical support for health insurance enrollment. Manage customer accounts, perform data entry, and handle online chat inquiries while adhering to regulated guidelines.
Act as the primary point of contact for partners, handling inquiries across all service channels regarding memberships, orders, and products. Maintain data quality within the HubSpot CRM and proactively identify opportunities to optimize daily business processes and self-service tools.
Handle patient inquiries via incoming phone calls, voicemail callbacks, and email requests. Collaborate with the internal team to ensure timely service delivery and meet client expectations.
Care Support Coordinator (Temporary) - Future Opportunities 61 APPLICANTS
Spring Health
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Part Time
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9 Weeks Ago
Spring Health
Serve as the primary point of contact for members and providers, managing inbound calls, emails, and chats to coordinate care delivery. Responsibilities include rescheduling appointments, managing patient charts, and troubleshooting technical issues while maintaining high client satisfaction.
Entry Level Customer Service - Work From Home
American Income Life Insurance Company
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Full Time
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9 Weeks Ago
American Income Life Insurance Company
The role involves educating clients on supplemental benefit options and providing general information about products and services. Responsibilities include conducting virtual meetings, maintaining accurate client records, and following up to ensure proper support.
Lead a remote team responsible for the end-to-end execution of proposals and RFP operations within Group Insurance Sales. Drive operational excellence through process improvement, team development, and cross-functional collaboration to ensure high-quality submissions.
Coordinate travel arrangements including flights, accommodations, and activities while managing client itineraries and booking details. Provide professional support via phone, email, and messaging to ensure a seamless travel experience for clients.
Lead the customer support function by managing tickets, escalations, and billing while guiding a team of ICs and contractors. Focus on scaling the support organization through AI implementation, self-serve workflows, and operational system improvements.
Remote Customer Service Representative – Travel
Hallford Travels
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Full Time
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9 Weeks Ago
Hallford Travels
Support clients with travel-related inquiries and coordinate travel arrangements with suppliers. Maintain accurate booking records and provide guidance to travelers throughout the planning process.
Remote Customer Service Representative – Travel
Hallford Travels
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Full Time
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9 Weeks Ago
Hallford Travels
Support clients with travel-related inquiries and coordinate travel arrangements with suppliers. Maintain accurate booking records and provide guidance to travelers throughout the planning process.
Sr. Client Services Analyst
Gainwell Technologies LLC
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Full Time
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9 Weeks Ago
Gainwell Technologies LLC
Provide comprehensive support and troubleshooting for FraudCapture client users to ensure retention and system efficacy. Develop training materials and act as the primary point of contact for technical issues and escalations.
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Remote Support Specialist (Network, Systems & SharePoint) – L3
Nexplay Consulting Inc.
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Full Time
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9 Weeks Ago
Nexplay Consulting Inc.
Provide remote L2 support for network configurations, Windows Server administration, and Microsoft 365 tenant management. Lead SharePoint initiatives including architecture, implementation, migrations, and ongoing governance.
Director of Client Services (Corporate Affairs + Politics)
Palette Media
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Full Time
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9 Weeks Ago
Palette Media
Lead strategic partnerships across corporate affairs and political communications, serving as a trusted advisor to enterprise-level clients. Oversee integrated campaigns from strategy through execution while managing cross-functional teams and driving long-term account growth.
OVERNIGHT Crisis Support Specialist - Maine Crisis Line - full time, remote optional (in ME)
The Opportunity Alliance
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Full Time
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9 Weeks Ago
The Opportunity Alliance
Answer calls, texts, and chats to provide 24-hour crisis intervention and stabilization for individuals experiencing mental health crises. Perform risk assessments and collaborate with district crisis response services to ensure caller safety.
Lead and grow the global IT help desk team, overseeing endpoint management, identity access, and onboarding/offboarding processes. Drive operational efficiency by monitoring SLAs, improving workflows, and serving as a hands-on escalation point for complex technical issues.
Drive Managed Services opportunity development and pre-sales activities to build the business pipeline. Design and own ITIL-aligned service management processes and produce associated process artifacts and workflows.
Serve as the primary point of contact for clients by managing bookings, itinerary changes, and post-trip follow-ups. Ensure all client records are maintained and inquiries are resolved professionally across various communication platforms.
Manager, Proposal Support Operations
New York Life Insurance Co
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Full Time
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9 Weeks Ago
New York Life Insurance Co
Lead a remote team in managing the end-to-end RFP and proposal process for Group Insurance Sales to ensure high-quality and compliant submissions. Drive operational excellence through process improvement, team development, and collaboration with cross-functional partners like Underwriting and Legal.
Chat/Phone Support Specialist - Remote
Inktel Contact Center Solutions
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Full Time
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9 Weeks Ago
Inktel Contact Center Solutions
Provide high-quality customer support via chat and phone while maintaining accurate documentation in the proprietary database. Adhere to KPIs and quality goals to ensure professional client interactions and personal development.
Lead the technical support effort by resolving complex software issues and providing advanced root cause analysis for contact center customers. Mentor junior engineers and collaborate with R&D to improve product reliability and documentation.
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Excursion Customer Service Attendant
Triptasticadventures
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Full Time
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9 Weeks Ago
Triptasticadventures
Coordinate personalized service arrangements and reservations for clients, including accommodations and transportation. Maintain accurate records and provide professional communication via email and phone.
Remote Customer Service Representative – Travel
Hallford Travels
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Full Time
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9 Weeks Ago
Hallford Travels
Support clients with travel-related inquiries and coordinate travel arrangements with suppliers. Maintain accurate booking records and guide travelers through the planning process.
Provide virtual assistance and support for general service operations and team coordination. Manage basic documentation, track assigned tasks, and maintain organized communication via email.
Communicate with customers via phone, chat, and email to resolve account and hardware issues. Track cases to ensure timely closure and maintain high customer satisfaction for a major brand.
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