Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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The agent receives and responds to incoming inquiries from patients, employees, and providers via various channels while maintaining high service standards. They also collaborate with service delivery teams to ensure customer satisfaction and adherence to privacy regulations.
Receives and responds to incoming inquiries from patients, employees, and providers via various channels while maintaining high customer service standards. Collaborates with service delivery teams to ensure accurate information and continuous improvement of business processes.
Receives and responds to incoming inquiries from patients, employees, and vendors via various communication channels. Maintains collaborative relationships to ensure customer satisfaction while adhering to privacy and safety regulations.
Provide attentive, client-first service and conduct virtual meetings to discuss supplemental benefit options. Maintain accurate digital documentation and manage follow-up communication while guiding clients through the enrollment process.
Conduct virtual consultations to present supplemental benefit options to clients and families. Manage enrollment processes, maintain accurate digital records, and foster long-term client relationships through professional follow-up.
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The role involves managing a caseload of real estate files while providing guidance and support to customers throughout their home buying or selling journey. Responsibilities include converting leads, facilitating cross-selling of ancillary services, and acting as a liaison between customers and real estate agents.
The Customer Service Representative will manage high-volume calls to assist clients with auto insurance inquiries and membership benefits. They are responsible for meeting performance metrics, documenting interactions, and ensuring a positive customer experience.
Support a managed enclave by troubleshooting Azure Virtual Desktop, Azure virtual machines, and Microsoft 365 applications, while handling escalated service requests. Document and improve procedures, create knowledge base articles, mentor junior staff, and communicate ticket progress and service changes to clients.
Answer inbound calls and provide education, enrollment, and helpline support for Michigan residents using the Atypical Provider program. Help clients navigate the online portal and arrange home health services, resolve routine inquiries, document recurring issues, and respond to email inquiries as needed.
Coordinate operational support for manufacturer, payor, and strategic partner clients, serving as the primary contact for daily requests and helping resolve escalated issues. Support client implementation, reporting, business reviews, account strategy, program retention, and identification of growth opportunities.
The Manager, Support Operations provides leadership and oversight for the technical engineering team to ensure high-quality customer service and adherence to SLA requirements. This role involves managing daily operations, incident command, personnel development, and the implementation of process improvements.
This role involves delivering technical training to channel partners and providing both remote and on-site support for HVAC and water-heating products. The representative will also manage product quality reporting, resolve escalated consumer cases, and handle special warranty authorizations.
The Technical Support Specialist is responsible for investigating and resolving customer technical issues across multiple support channels. They must document interactions, perform effective troubleshooting, and escalate complex issues to internal teams while maintaining high customer service standards.
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Provide Tier 1 support to small and midsize business customers through phone, chat, email, and case channels, troubleshooting Linxup devices and documenting interactions. Resolve customer issues, educate customers, retain accounts, and identify opportunities to increase revenue through product recommendations.
Support callers in a healthcare-related service environment, using professional communication and call center skills to help address their needs. Work remotely while maintaining focus, handling multiple tasks, and contributing independently and as part of a team.
Assess callers’ mental health, medical, and social service needs, then coordinate referrals and monitor progress toward individualized goals. Collaborate with care teams and community providers to support access to services, including residential admissions, using person-centered and evidence-based practices.
Support the Senior Director with marketing and client-service tasks, including researching endorsement opportunities, conducting outreach, and tracking deals, player information, appearances, and signings in spreadsheets. Assist clients with practical needs and contribute to organizing client data, gifts, and other administrative work.
Provide customer service and product information through phone, chat, and email, while managing inbound calls and communications against performance targets. Troubleshoot Litter-Robot, Feeder-Robot, and mobile app issues, and share customer insights and product feedback with internal teams.
Provides level II support to health plan members and providers across communication channels, resolving inquiries about benefits, claims, eligibility, premiums, authorizations, and related services. Documents interactions, assesses urgency and escalation needs, collaborates with stakeholders, and supports service quality, process improvement, and member and provider retention.
Respond to customer inquiries across phone, text, web chat, and email, handling service questions, billing issues, and technical support tickets. Configure and troubleshoot network technologies and devices remotely, document support processes, and coordinate with engineers, field technicians, and customer support colleagues.
Provide post-booking support to travel advisors and agency partners by handling calls, emails, reservations, account servicing, travel documentation, and pre-travel needs. Resolve service concerns, maintain accurate CRM follow-up, share reliable travel guidance, and collaborate with internal teams to support a seamless travel experience.
Respond to customer inquiries, resolve issues proactively—aiming for first-call resolution—and de-escalate or escalate interactions when appropriate. Document call information for auditing and reporting, provide feedback on call issues, and upsell when required.
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Assess callers’ mental health, medical, social, and other service needs, then coordinate referrals and transitions to appropriate care, including residential services when needed. Engage clients using person-centered, evidence-based practices, monitor progress toward individualized goals, and collaborate with care teams and community partners.
Provide personalized follow-up to participants by phone, chat, and email, connecting them with resources and coordinating timely non-medical counseling appointments. Liaise with internal teams and external providers, respond to inquiries, document interactions, assist with documentation or translation requests, and gather participant feedback.
Conduct member outreach, respond to member and provider inquiries, coordinate scheduling, and connect people with health plan and community resources. Support onboarding and administrative care management activities, maintain non-clinical member records, and ensure documentation follows state and regulatory requirements.
Lead complex research initiatives from strategy and study design through execution, synthesis, storytelling, and activation of insights. Advise cross-functional partners, establish research standards, and guide researchers through coaching, prioritization, and development.
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