Call Center Representative - Remote WV

Summary

As a Call Center Representative - Remote WV at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Call Center Experience – Minimum 1 year
• Must have current access to High Speed Internet (minimum speed higher than 25MBS download and 8MBS upload)
• Must be available to work an 8 hour shift between 7 AM and 7 PM Monday thru Friday
• Starting Shift will be 10:30 AM – 7:00 PM for an indefinite period of time.
• Must have a private work area, free from distractions for duration of workday
• If there are distractions during the interview, there will be distractions when working – we will pass on the candidate
• Experience in Health Care industry with an understanding of HIPAA Privacy Rules 
• Knowledge of CPT and ICD10 terminology

What we're looking for

• Call Center Experience – Minimum 1 year
• Effective communication skills with professional tone and poise
• Proficient Keyboarding skills with the ability to multi-task and remain focused
• Basic computer skills / knowledge of Microsoft Office
• Ability to work alone and with a team

What you should expect in this role

Must live in West Virginia

The pay rate for this position is $16.00 per hour

• In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.  Greater speeds will of course provide better performance.
• To Test your internet download and upload speed:
• Go to Google 
• Search for Internet Speed Test or click here.  
• Associates must be available to work between the hours of 7:00 AM - 7:00 PM Eastern Time.
• Assessment Requirement: As part of our interview process, candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process. 

Employee Benefits & Perks:

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.

      The deadline to submit applications for this posting is October 19, 2026.  

      #LI-REMOTE  #LI-PP1  #LI-CM1