Provide inbound customer support and resolve routine technical issues while documenting information in databases. Offer additional products or services to customers while delivering expert experiences.
Remote Support Jobs in United States (5,819)
Remote in = United States
Job category = Support
The Project Support Manager is responsible for the successful execution of equipment set-up, performance, and outcomes for site trials. They will also perform troubleshooting, provide field service support, and train clients on the safe and efficient use of industrial coating equipment.
Manage high-volume inbound calls while providing accurate information regarding cardholder accounts and transactions. Maintain confidentiality and compliance with regulations while assisting customers with payments and benefit inquiries.
The IT Support Technician will manage day-to-day helpdesk operations, including Microsoft 365 administration and user account provisioning. They will serve as the primary point of contact for technical issues, ensuring effective support for approximately 90 employees.
Client Services Representative
Casella Waste Systems, Inc.
·
Full Time
·
5 Weeks Ago
Casella Waste Systems, Inc.
The representative manages waste and recycling service requests for commercial accounts by coordinating with vendors and troubleshooting customer issues. They also maintain accurate work orders, assist with billing processes, and communicate regularly with account managers to ensure service efficiency.
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Travel Support & Booking Specialist
Hopesglobalgetaways
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Full Time
·
5 Weeks Ago
Hopesglobalgetaways
The Travel Support & Booking Specialist manages reservations and organizes trip components for clients including hotels, flights, and cruises. They also maintain accurate records and communicate with travel partners to finalize booking details.
Biometrics Services Support Representative (US Remote)
First Advantage
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Full Time
·
5 Weeks Ago
First Advantage
The representative will handle inbound calls to provide general and Tier 1 technical support for biometric kiosks. They are responsible for documenting customer needs and recommending appropriate identity services.
Technical Support Analyst - Integrations, Tier 2 (US Remote)
First Advantage
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Full Time
·
5 Weeks Ago
First Advantage
The role acts as a liaison between internal departments and clients to ensure smooth background checking processes by resolving technical issues. Responsibilities include answering product questions, identifying bugs, implementing technical solutions, and escalating complex issues to engineering teams.
Customer Service Representative - Onsite or Remote
FIRST PREMIER BANK
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Full Time
·
5 Weeks Ago
FIRST PREMIER BANK
Answer inbound calls regarding company products and services while maintaining high customer satisfaction. Demonstrate professional communication skills and adhere to established policies and procedures.
The Customer Service Manager will lead and coach a team of four specialists while overseeing daily operations including SLA management, QA, and escalation support. They will also partner with product and tech teams to optimize workflows and ensure high-quality customer service delivery.
The Support Specialist will handle inbound inquiries via phone, email, and chat, ranging from general how-to questions to complex technical debugging. They will also foster customer relationships, maintain the knowledge base, and collaborate with cross-functional teams to drive product improvements.
Senior Manager, Customer Experience Partner Success
DoorDash USA
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Full Time
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5 Weeks Ago
DoorDash USA
The Senior Manager will oversee the support experience for an international logistics platform by managing BPO partners and ensuring performance metrics meet company standards. They will also develop long-term quality strategies, drive cross-functional collaboration, and implement AI solutions to optimize support operations.
The Brokerage Support Analyst will serve as the primary point of contact for clients, assisting with account onboarding, platform issues, and funding inquiries. They will also collaborate with internal teams to monitor support queues, manage account maintenance, and ensure compliance with regulatory standards.
The Healthcare Customer Advocate handles inbound and outbound calls to support healthcare clients while documenting inquiries in a database. They are responsible for verifying customer information and providing exceptional service to ensure a seamless experience.
The Clinical Support Representative will troubleshoot clinical software issues and provide timely support to cancer clinics via email, phone, and screen share. They will manage a high-volume case load while collaborating with internal teams to improve clinical workflows and patient outcomes.
Legal Customer Service Representative I (Russian Bilingual)18
Love's Travel Stops & Country Stores
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Full Time
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5 Weeks Ago
Love's Travel Stops & Country Stores
The Legal Customer Service Representative acts as the primary contact for Pro-Driver members, managing inquiries and providing service through outbound and inbound calls. They are responsible for accurately documenting member files, explaining procedures, and providing translation services between English and Russian.
Third Horizon Job Description: Director, CCBHC Technical Assistance and Training
Third Horizon Strategies
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Full Time
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5 Weeks Ago
Third Horizon Strategies
The director will design and deliver technical assistance, training, and coaching to support CCBHCs in practice transformation and quality improvement. They will also manage project workstreams, develop learning content, and collaborate with stakeholders to ensure high-quality project execution.
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Serve as the primary technical support contact for bioinformatics users and Newborn Screening scientists by diagnosing and resolving NGS workflow issues. Collaborate with cross-functional teams to advocate for customer needs, influence product roadmaps, and support software demonstrations.
Legal Customer Service Representative I (Russian Bilingual)18
Love's Travel Stops & Country Stores
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Full Time
·
5 Weeks Ago
Love's Travel Stops & Country Stores
The Legal Customer Service Representative acts as the primary point of contact for Pro-Driver members, managing inquiries and providing service through outbound and inbound calls. They are responsible for accurately documenting member files, explaining procedures, and providing translation services between English and Russian.
The Customer Support Associate will provide functional and technical support to customers while collaborating with product and engineering teams to resolve issues. They will also monitor platform usage, manage support tickets, and contribute to internal process improvements.
Act as the primary point of contact for NJ Family Care beneficiaries to provide information and support. Accurately document enrollment requests, status changes, and grievances while maintaining proficiency in program policies.
Define and execute the product vision for Headway's CX function, focusing on AI-powered resolution and proactive customer engagement. Lead a team of product managers to optimize support operations, improve customer satisfaction, and reduce cost-to-serve through intelligent tooling and feedback loops.
The Product Support Representative is responsible for troubleshooting technical issues for customers via phone and electronic communication. They will also maintain CRM records, perform root-cause analysis, and provide support to cross-functional teams.
Administrative Support Assistant
SoTx Facility Services, LLC
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Full Time
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5 Weeks Ago
SoTx Facility Services, LLC
The Administrative Support Assistant will manage daily administrative tasks including communications, meeting coordination, and report drafting. They are also responsible for maintaining time and attendance records, managing travel arrangements, and reconciling travel expenses.
Member Services Representative
Connexus Credit Union
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Full Time
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5 Weeks Ago
Connexus Credit Union
The representative serves as the primary point of contact for members, providing financial transaction assistance and product recommendations. They are responsible for maintaining accurate records, balancing cash drawers, and promoting credit union services while ensuring member confidentiality.
Remote Licensed Customer Service Representative - MSI
The Baldwin Group
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Full Time
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5 Weeks Ago
The Baldwin Group
The representative manages incoming and outgoing calls, processes emails, and handles policy payments and endorsements. They also resolve customer complaints, provide product information, and act as a subject matter expert for team members.
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Remote Licensed Customer Service Representative - MSI
MSI, part of The Baldwin Group
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Full Time
·
5 Weeks Ago
MSI, part of The Baldwin Group
The representative manages incoming and outbound calls, processes emails, and handles policy endorsements and payments. They also resolve customer complaints, provide product information, and assist in training new team members.
Soho Support Coordinator - Bedrooms - Remote/Miami Based
Soho House & Co.
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Full Time
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5 Weeks Ago
Soho House & Co.
The coordinator will manage incoming room reservation inquiries via phone and email while ensuring accurate data entry and high-quality guest service. They are responsible for meeting KPIs, staying updated on promotions, and maintaining the company's reputation for service excellence.
The Director, Support Delivery is responsible for overseeing agent performance, quality outcomes, and escalation frameworks across all support tiers. This role acts as a key liaison between the support organization and the product team to drive product improvements based on customer feedback.
The Director of Customer Contact Center will lead the strategic direction and operational excellence of a distributed, multi-channel contact center. This role focuses on modernizing lead intake through AI-driven technology while optimizing revenue performance and maintaining high service standards.
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96
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86
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72
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33205
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25045
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23873
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10505
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6682
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5019
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3451
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2813
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2391
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1973
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1649
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1164
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1063
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679
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