Lead and manage a team of up to 30 Customer Service Representatives to ensure consistent service delivery and productivity. Oversee performance management, talent development, and act as the primary escalation point for high-touch patient care requests.
Remote Support Jobs in United States (5,819)
Remote in = United States
Job category = Support
Provide timely and empathetic support to Democratic campaigns and progressive organizations to resolve technical issues. Collaborate with internal sales, product, and engineering teams to triage requests and maintain detailed client interaction records.
Provide high-quality consultative support to enterprise customers via chat, email, and video calls to solve complex issues. Partner with Customer Success Managers and cross-functional teams to drive product adoption and customer retention.
Provide multi-channel technical support to clients and manage the creation and configuration of event ticketing and registration. Troubleshoot technical issues, document bugs for engineering, and facilitate client training on platform features.
Independent Contractor: MCCYN CCR&R Support
Talentuition, LLC
·
Full Time
·
2 Weeks Ago
Talentuition, LLC
The contractor will provide technical assistance and support to three CCR&R organizations to increase provider enrollment in the MCCYN program. Responsibilities include developing recruitment materials, monitoring progress, and writing a final report on outcomes.
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Lead and develop a team of 12-15 customer service representatives to deliver high-quality phone and transaction-based support. Monitor daily operations using data to drive accountability and optimize service delivery for policyholders.
Lead a specialized team of analysts supporting strategic enterprise customers and personally manage high-stakes escalations and critical incidents. Collaborate cross-functionally with Product and Engineering to resolve complex issues and drive continuous improvement of the dedicated support model.
Supervisor, Customer Care
iRhythm Technologies, Inc.
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Full Time
·
2 Weeks Ago
iRhythm Technologies, Inc.
Manage and coach a team of Customer Care Advocates to achieve departmental goals and maintain high service quality. Oversee daily call center operations, handle multi-channel escalations, and streamline operational processes.
Perform complex investigations and resolutions regarding workmanship warranties, liability damage, and performance issues involving network contractors. Ensure the restoration of claims by analyzing contract terms and insurance principles.
Provide professional inbound and outbound call support to clients while following specific protocols and guidelines. Document customer inquiries in a database and perform follow-ups to ensure a high-quality customer experience.
Provide world-class customer service and technical support for hardware, software, and tech products via inbound and outbound channels. Resolve routine technical issues and document interactions within client databases.
Call for Release - Customer Service Representative (Northeast) Remote
Copart
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Full Time
·
2 Weeks Ago
Copart
Coordinate the release and pickup of vehicles by communicating with body shops, owners, and insurance companies. Maintain accurate vehicle files and meet daily performance goals, including making over 100 calls per day.
Act as the frontline representative providing exceptional support to customers via phone and email while resolving software inquiries. Collaborate with internal teams to drive product improvements and ensure regulatory compliance regarding investor data.
The role involves providing technical support to customers, triaging issues, and building a scalable support function from the ground up. Key tasks include maintaining the knowledge base, writing bug reports, and collaborating with Engineering and Product teams to improve the platform.
The advisor will serve as the first point of contact for customers, resolving inquiries via phone, email, and chat. Responsibilities include documenting interactions in the CRM and collaborating with team members to improve support processes.
Provide inbound phone support to Copart members to facilitate a unique customer service experience. Focus on first-call resolution by utilizing company resources to solve client needs professionally.
Provide advanced clinical and technical support for cochlear implant cases, including troubleshooting and programming for field teams and recipients. Manage product complaint investigations and provide technical training and mentorship to other support audiologists.
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Remote Client Support Specialist
Traveling with Mchaila
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Full Time
·
2 Weeks Ago
Traveling with Mchaila
Provide professional support and assistance to clients through a structured, team-supported workflow. Coordinate client requests, manage communication, and maintain organized records of all interactions.
Remote Client Support Specialist
Traveling with Mchaila
·
Full Time
·
2 Weeks Ago
Traveling with Mchaila
Provide responsive support to clients by answering questions and coordinating details through assigned advisors. Maintain organized client records and ensure a seamless overall experience through timely updates.
The coordinator manages client requests and coordinates service-related tasks to ensure smooth operational workflows. Responsibilities include tracking progress, maintaining digital documentation, and communicating with clients and team members.
The role involves managing system workflows, tracking task progress, and maintaining accurate digital records to ensure smooth daily operations. The coordinator will also communicate with team members to verify information and identify process inefficiencies.
Provide Tier I and Tier II operational IT support for the Bureau of Land Management, focusing on resolving incidents and requests within established SLAs. Responsibilities include managing user accounts, troubleshooting network issues, and maintaining knowledge management documentation.
As the Training & Support Specialist, you will design, develop, deliver, and assess training programs related to scheduling and labor management software. You will assess client training needs and facilitate ongoing training and support to enhance client productivity.
The Customer Experience Manager steers large enterprise customers through their cloud security journey to ensure robust security practices and maximize the value of Wiz. This includes managing strategic projects, driving product adoption, and acting as a trusted advisor to C-level stakeholders.
Fully Remote Call Center Intake Agent | $1K Hiring Bonus
Advocacy Solutions
·
Full Time
·
2 Weeks Ago
Advocacy Solutions
The Intake Agent serves as the primary contact for potential clients to complete consultations and applications for Social Security disability benefits. Responsibilities include handling high-volume inbound and outbound calls while accurately entering data from a script into the system.
Handle customer inquiries and complaints across phone, social media, live chat, and email. Document customer interactions and maintain an updated knowledge base of products and services to increase retention.
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Remote Bilingual Spanish Customer Service Representative
ACC PREMIERE
·
Full Time
·
2 Weeks Ago
ACC PREMIERE
Handle customer inquiries and complaints across multiple platforms while maximizing sales through upselling and cross-selling. Maintain accurate customer records and implement creative problem-solving to increase customer retention.
Fully Remote Call Center Intake Agent | $1K Hiring Bonus
EVENING POST GROUP
·
Full Time
·
2 Weeks Ago
EVENING POST GROUP
The agent serves as the primary contact for potential clients to complete consultations and applications for Social Security disability benefits. Responsibilities include handling high-volume inbound and outbound calls while following a strict script to verify eligibility.
The specialist conducts outbound calls to insurance carriers to verify patient benefits and coverage details. They are responsible for documenting this information and routing cases through the appropriate workflow based on the verification outcome.
Customer Service & Benefits Advisor – Remote Representative
Globe Life AIL - Lisa Russel
·
Full Time
·
2 Weeks Ago
Globe Life AIL - Lisa Russel
Build and maintain long-term relationships with clients through virtual Zoom appointments to review benefit options. Provide ongoing customer support and collaborate with a remote team to help families secure financial protection.
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Support Jobs in Other Countries
Remote Support Jobs in Canada
351
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315
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259
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213
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196
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195
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164
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132
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127
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118
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111
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100
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96
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86
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72
Other Categories in United States
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33205
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25045
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23873
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10505
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6682
Remote Product Jobs in United States
5019
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3451
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2813
Remote Teaching Jobs in United States
2391
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1973
Remote Design Jobs in United States
1649
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1164
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1063
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679
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