The Customer Care Specialist manages the customer care escalations email workflow and works with the customer service manager to ensure all sales team escalations are addressed daily. They must also resolve customer problems by working with other functional areas and notifying appropriate parties of the resolution actions taken.
Remote Support Jobs in United States (5,839)
Remote in = United States
Job category = Support
Team members will assist healthcare providers and patients by phone, addressing questions and requests, and coordinating medication refill deliveries. They will also serve as the primary contact for calls and work with insurance companies regarding rejected claims and prior authorizations.
The Customer Care Specialist manages the customer care escalations email workflow and works with the manager to ensure all sales team escalations are addressed daily. They must also work exception reports, escalate issues to the proper personnel, and collaborate with other functional areas to resolve customer problems.
Team members will assist healthcare providers and patients by phone, addressing questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations, serving as a primary contact for calls.
Team members will assist healthcare providers and patients by phone, addressing questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations.
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The specialist manages the customer care escalations email workflow and works with the customer service manager to ensure all sales team escalations are addressed daily. They must also work exception reports, report potential issues, and escalate problems to the proper pharmacy director, sales team representative, or analytics team.
Team members will assist healthcare providers and patients by phone, addressing questions and coordinating medication refill deliveries. They will also serve as the primary contact for calls and work with insurance companies regarding claim rejections and prior authorizations.
The Customer Care Specialist manages the customer care escalations email workflow and works with the manager to ensure all sales team escalations are addressed daily. They will also work on address exception reports and escalate issues to the proper pharmacy director, sales team representative, or analytics team.
The role involves assisting healthcare providers and patients via phone by answering questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations, serving as a primary contact for calls.
Team members will assist healthcare providers and patients via phone by answering questions and coordinating medication refill deliveries. Responsibilities also include communicating with insurance companies regarding claim rejections and prior authorizations, serving as a primary contact for calls.
The Customer Care Specialist manages the customer care escalations email workflow and works with the customer service manager to ensure all sales team escalations are addressed daily. They are also responsible for working exception reports, escalating issues to the proper personnel, and collaborating with other functional areas to resolve customer problems.
Team members will assist healthcare providers and patients by phone, addressing questions and coordinating medication refill deliveries. They will also serve as the primary contact for calls and work with insurance companies regarding claim rejections and prior authorizations.
PM Hotel Group | Summer 2026 Marketing Intern | Support Center (Remote)
PM Hotel Group
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Full Time
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12 Weeks Ago
PM Hotel Group
The intern will engage in a 9-week immersive experience focusing on brand strategy, digital storytelling, and social media, involving hands-on content capture, editing, and portfolio travel to various hotels. Responsibilities include contributing real work such as live content, launching campaigns, and developing a capstone project to enhance brand visibility.
This role supports the high-volume, fast-paced Legal Support Center team, requiring the ability to quickly resolve document issues and manage multiple projects simultaneously. Essential duties include professional communication to build rapport and accurately performing legal transcription of dictation, pleadings, and correspondence.
The specialist will provide an exceptional onboarding experience and remote therapy support to patients and clinicians via various communication channels, acting as a consultant to ensure successful therapy use. They will also capture clinical support needs and provide feedback to internal teams while collaborating on training requirements.
This role involves overseeing the daily operations of a 24/7 remote call center, ensuring agents meet performance standards, optimizing capacity, and driving key metrics like answer times. Key duties include operational leadership, data analysis for performance optimization, team management, scheduling, budget oversight, and direct customer engagement for escalations and retention.
The agent will serve as the primary point of contact for customers across various industries, handling inbound and outbound calls, managing legal contracts, and ensuring compliance. Key duties involve delivering excellent customer support, finalizing contracts accurately, and collaborating with internal legal and compliance teams.
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The role involves providing Tier 1 IT support to customers via the Service Desk, handling inquiries related to network, security, applications, and corporate systems. Responsibilities include answering inbound calls, tickets, and emails, resolving technical issues using a playbook, and supporting the enterprise production support process.
The main objective is to support and guide justice-involved clients through processes related to release and adaptation to civilian life, starting from coding class enrollment up to one year post-release. Responsibilities include developing positive relationships, assessing needs, facilitating appropriate responses, and monitoring case progress.
Remote Telephone Member Service Representative
Jovia Financial Credit Union
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Full Time
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12 Weeks Ago
Jovia Financial Credit Union
The representative will handle member and non-member telephone calls across multiple queues, addressing inquiries about credit union products, services, and processing various account transactions while ensuring information security. Responsibilities also include processing external payment requests, assisting with live chats, cross-selling products, and meeting productivity and quality goals.
Remote Customer Engagement Specialist
Hotwire Communications Ltd
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Full Time
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12 Weeks Ago
Hotwire Communications Ltd
The specialist will provide high-level support via phone, chat, and email, addressing customer inquiries regarding technology services and products. This includes performing technical troubleshooting for Internet and IPTV issues and serving as the primary support liaison for residential customers.
Fundraising Support Temp (Remote in Lexington, Louisville, or Frankfort KY)
March of Dimes
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Full Time
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12 Weeks Ago
March of Dimes
The main purpose is to support the March for Babies campaign to meet fundraising objectives by acting as a liaison between the organization and various campaign participants. This involves eloquently presenting organization information and sharing fundraising tips via telephone and email.
Fundraising Support Temp (Remote in Dallas/Fort Worth, TX)
March of Dimes
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Full Time
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12 Weeks Ago
March of Dimes
The primary purpose is to support the March for Babies campaign to meet fundraising objectives by acting as a liaison to team captains, fundraisers, supporters, volunteers, and donors. This involves providing excellent customer service via phone and email, presenting March of Dimes information, sharing fundraising tips, and managing contact tracking in an Excel document.
The specialist will act as a trusted resource for customers via phone, email, and live chat, assisting with product selection, order questions, and issue resolution by recommending solutions that exceed expectations. They must also maintain accurate records, communicate with other departments, and meet performance metrics while seeking opportunities for customer experience enhancement.
Product Support Analyst I (Mon-Fri; 3 PM to 12 AM ET)
ClinClinicaLink
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Full Time
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12 Weeks Ago
ClinClinicaLink
The Product Support Analyst I will provide exceptional support to end users via email, phone, and chat, focusing on collecting accurate information to categorize and prioritize requests for resolution through support tickets. Responsibilities include managing tickets within established timeframes, owning issues from receipt to closure, and communicating urgent customer situations effectively.
The Senior Product Support Specialist will analyze and resolve escalated issues, focusing on critical and high-priority tickets, while providing exceptional Tier III technical assistance to internal and external users. Responsibilities also include documenting bugs, maintaining system reports, acting as a mentor for Tier II agents, and improving internal processes.
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This role involves overseeing a team responsible for delivering exceptional technical and customer support to sponsors, site users, and study participants, including hiring, developing, and managing team members while ensuring adequate staffing and resources. Key duties include driving operational excellence by managing ticketing and escalations, establishing performance standards, leading continuous improvement, optimizing processes using AI, and ensuring product support readiness for new releases.
Technical Support Specialist
CAMP Systems International, Inc.
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Full Time
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12 Weeks Ago
CAMP Systems International, Inc.
The specialist will serve as the primary point of contact for technical issues via phone, email, and chat, diagnosing and resolving complex integration challenges for clients. They will also guide customers on implementing Avinode Group APIs and contribute to support documentation.
Remote Medical Answering Service Call Center Manager
Call 4 Health
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Full Time
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12 Weeks Ago
Call 4 Health
The Floor Manager provides daily leadership and operational oversight to Team Leads, focusing on effective workflow distribution, performance reporting, and cross-departmental communication to ensure service excellence. This role involves direct supervision, coaching, and development of Team Leads while partnering with QA, IT, and Senior Operations leadership on continuous improvement initiatives.
The role involves serving as a trusted resource for customers via phone, email, and live chat, assisting with product selection, order questions, and resolving issues to ensure a smooth process. Responsibilities also include maintaining accurate records, meeting performance metrics, and identifying opportunities to enhance the customer experience through thoughtful upselling or problem-solving.
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