Remote Support Jobs in Romania (170)

(Fluent English) T3 Support Engineer (EU, Remote)

Insurance Customer Service Representative (Applied Epic Expert)

You will support an insurance team by handling routine administrative requests and navigating multiple insurance portals to process service requests. You are responsible for maintaining accurate records and ensuring standard insurance servicing workflows are completed with high attention to detail.

Customer Support Representative

You will provide prompt support to customers via live chat and email while managing KYC documentation and technical issue resolution. Additionally, you will collaborate with the team to identify customer pain points and share feedback to improve service quality.

Customer Service/Success Representative

The representative will provide dedicated customer support, manage client accounts, and process orders through Shopify. They are also responsible for maintaining accurate records in HubSpot CRM and utilizing various communication tools to ensure client satisfaction.

IT Help Desk Associate (Level 1/2)

Provide Level 1 and Level 2 technical support to attorneys and administrative staff by troubleshooting hardware, software, and connectivity issues. Manage incoming support requests through ticketing systems while ensuring accurate documentation and timely resolution.

Junior IT Support with German (Remote)

Provide technical support to German-speaking users via phone and email while diagnosing and resolving IT issues. Manage support tickets to ensure timely resolution and escalate complex problems to specialized teams.

Cluster Lead and L3 Support Specialist – Microsoft Power Platform

The Cluster Lead will provide technical leadership and act as the primary point of contact between the client, support teams, and the Center of Excellence. Responsibilities include managing incidents, optimizing operational processes, and performing L3 technical support for Power Platform environments.

SUPPORT ANALYST - SERVICENOW

The Support Analyst will provide first and second-level support for ServiceNow and related enterprise applications. Responsibilities include managing incidents, resolving service requests, and collaborating with technical teams to ensure system stability.

Remote Customer Support Assistant

The role involves coordinating client-facing activities such as scheduling, communications, and event-related support. You will maintain accurate records and collaborate with internal teams to ensure a positive client experience.

HR Senior Officer - Navigation and Support

The Senior Officer provides critical support and guidance to personnel regarding sensitive matters such as misconduct, crisis, and victim support. They facilitate case management, monitor reporting trends, and build organizational capacity for survivor-centered approaches.

Customer Service Agent

The Customer Service Agent will handle complex escalations, investigate customer issues, and act as a liaison between customers, carriers, and internal teams. They will also support B2B administrative processes and contribute to the improvement of customer service procedures.

Technical Support Specialist

The Technical Support Specialist will resolve customer inquiries and troubleshoot product issues through effective communication and collaboration. They will also maintain documentation, assist with manual testing, and provide feedback to internal teams to improve product functionality.

Executive & Social Media Support

The Virtual Assistant will provide administrative and executive support, including inbox management and meeting preparation. Additionally, they will manage social media presence by creating and scheduling 2-4 posts per week with consistent branding.

Level 2 – IT Support Specialist & Client Support 1756

Provide Tier 2 technical support for escalated issues involving macOS, networks, and SaaS applications while maintaining clear communication with clients. Manage support tickets, document technical incidents, and assist with client onboarding and endpoint security workflows.

Strategic Initiatives Support Officer

The Strategic Initiatives Support Officer provides high-quality project and administrative support to the Strategic Initiatives workstream, including grant management and funder engagement. They are responsible for drafting and editing written materials, maintaining knowledge resources, and coordinating cross-organisational planning and reporting activities.

Customer Service Representative (English)

Respond to customer queries via email, chat, and phone while troubleshooting complex issues. Document repetitive problems and create informational materials to improve the overall customer experience.

Associate - Customer Care - Voice 5A

Handle incoming customer queries via multiple channels including phone, email, and chat while maintaining accurate records in the CRM. Resolve customer complaints, coordinate with internal departments for issue resolution, and identify opportunities for upselling or cross-selling.

Sr. Associate - Customer Care - Voice 5B

Handle incoming customer queries via phone, email, chat, or social media while maintaining accurate records in the CRM. Resolve customer complaints, identify upsell opportunities, and coordinate with internal departments to ensure efficient issue resolution.

Associate - Customer Care - Voice 5A

Handle incoming customer queries via multiple channels while ensuring accurate documentation and adherence to standard operating procedures. Resolve customer issues by coordinating with internal departments and identifying opportunities for upselling or process improvements.

Associate - Customer Care - Voice 5A

Handle incoming customer queries via phone, email, chat, or social media while maintaining accurate customer records in the CRM. Resolve customer complaints, coordinate with internal departments for issue resolution, and identify opportunities for upselling or cross-selling.

Sr. Associate - Customer Care - Collections 5B

The role involves managing debt collection activities, including contacting customers, negotiating repayment terms, and reconciling account balances. Additionally, the associate will maintain accurate records, resolve billing disputes, and collaborate with cross-functional teams to ensure compliance and meet performance targets.

Technical Support Analyst

Customer Support Specialist (LATAM)

You will provide professional support to players by resolving complex payment and account issues while coordinating with internal teams. Additionally, you will monitor trends to identify recurring issues and contribute to the improvement of support processes and automation.

Customer Support Specialist (German)

Provide written customer support via Freshdesk, email, and chat while resolving inbound and outbound requests. Handle escalated cases from AI agents, manage refund requests, and perform basic technical troubleshooting.

Resupply Customer Service Agent

The agent will handle inbound and outbound calls to assist patients with PAP therapy supplies and education. They are responsible for creating sales orders, confirming patient demographics, and ensuring accurate service delivery.

Client Support Specialist

Identify and connect with clients to address support needs and resolve issues through phone and video sessions. Execute inside support strategies while maintaining professional relationships and leveraging referral programs.

Agente de Soporte Técnico (Help Desk Specialist)

The role involves providing Level 1 and 2 technical support, managing tickets via Zoho Desk, and maintaining WordPress sites and AWS infrastructure. Additionally, the specialist will create technical documentation and ensure service level agreements are met.

Customer Service Representative (German Market)

The role involves serving as the primary contact for travelers before departure, managing communications, and ensuring all travel documents and arrangements are accurate. Additionally, the specialist will address passenger emergencies and utilize AI tools to improve operational efficiency.

Remote Customer Experience - Email, Chat & Phone 11 applicants

You will communicate with clients via email, chat, and phone to provide timely assistance and help finalize service details. Additionally, you will collaborate with internal teams to resolve complex situations and ensure a smooth client experience.

Technical Support Representative II (Spanish,Portuguese,English)

Provide first-line technical support for global customers by monitoring tickets and performing initial troubleshooting. Manage customer communication and escalate complex technical issues to Tier 2 or Engineering teams as necessary.