FBS - Operations Execution Project Manager

Remote Support Technician (LATAM)

Provide technical support to interpreters, speakers, and attendees during live multilingual events. Manage the technical setup and troubleshooting of event platforms to ensure a seamless participant experience.

(Fluent English) L3 Support Engineer (remote)

Call Center Agent II (Mexico)

The Customer Service Associate will handle inbound and outbound calls to assist customers with healthcare claims and inquiries. They will act as a liaison between the claims department and providers while documenting all interactions in tracking systems.

Team Lead | Healthcare Customer Experience

Lead, coach, and motivate a team of customer experience representatives while ensuring productivity and quality standards are met. Manage day-to-day performance, handle customer escalations, and maintain a strong customer-focused culture within a remote environment.

Veterinary Client Support Representative

The representative will handle inbound and outbound calls to assist pet owners and veterinary clinics with appointment scheduling and general inquiries. They are also responsible for accurately documenting interactions in CRM systems and maintaining a professional, compassionate tone.

Customer Support Specialist

You will serve as the primary point of contact for customers and merchants, providing empathetic and efficient support via chat, email, and phone. You will also collaborate with internal teams to resolve inquiries and ensure a high-quality user experience.

Onboarding Specialist

The Onboarding Specialist manages the initial relationship with new customers, ensuring successful account activation, product adoption, and value realization. They act as the primary point of contact to provide exceptional support, troubleshoot technical issues, and drive long-term retention.

Client Onboarding Specialist (Remote)

The specialist will manage the initial onboarding phase for new customers, ensuring smooth account activation and product adoption. They will serve as the primary point of contact to reinforce product value and drive long-term retention through proactive support.

Customer Support Manager Americas - Mexico Remote

Lead and develop the LATAM customer support team, manage escalations, and own support performance metrics and customer communications. Administer and optimize Intercom workflows and AI self-service, while partnering across Product, Engineering, Sales, Account Management, and Payment Operations to improve customer experience and support processes.

Datawharehouse Product Support Analyst- Mexico remote

Provide technical support and expertise to SaaS system users and internal staff while maintaining accurate documentation of troubleshooting processes. Collaborate with engineering and partner teams to resolve complex technical issues and contribute to the knowledge base.

Learning Support Specialist - Americas

Client Services Associate II, PCS

The role involves serving as the primary contact for clients seeking COA licensing and translation services while managing proposals, budgets, and project timelines. You will coordinate with internal teams to ensure high-quality delivery of services and maintain accurate project documentation.

Junior IT Support Specialist

The Junior IT Support Specialist will resolve customer inquiries via chat, email, and phone while providing technical and billing support. They will also act as a customer advocate to improve satisfaction and build loyalty through effective problem resolution.

V105C - Estate Planning Legal Administrative Support

The legal assistant will support the team by drafting estate planning documents, managing client communications, and organizing case files. They will also assist with administrative operations, including email management and maintaining accurate digital records.

Customer Service Representative

You will act as the voice of the brand by providing exceptional customer support across multiple channels to enhance satisfaction and loyalty. Additionally, you will manage orders, maintain accurate records, and collaborate with the team to improve service workflows.

Field Technical Support

This role provides comprehensive technical support, including installation, break-fix activities, and software services for complex enterprise accounts. The incumbent will also mentor team members, coordinate departmental workflows, and identify opportunities for process improvement.

Customer Solutions Specialist

Senior Customer Sales Advocate

Traffic Customer Service Specialist

The specialist will monitor daily shipments and provide real-time updates to clients while coordinating with carriers to ensure on-time deliveries. They are also responsible for resolving transit issues, route deviations, and maintaining accurate shipping logs.

CX Associate

Provide empathetic support to customers regarding international shipment tracking via email and chat. Resolve shipping concerns by following established SOPs and collaborating with internal teams for complex issues.

Lead, Technical Support

Support Treasury and Cash Management operations by monitoring payment processing, bank statement interfaces, scheduled jobs, and banking portal access controls. Investigate issues, coordinate incident resolution, perform access and reconciliation activities, and help maintain the reliability, security, and compliance of Treasury systems.

Customer Service Representative -Produce Industry 14 applicants

The representative will manage customer accounts, process invoices, and handle collections while resolving billing discrepancies. They will also support vendor onboarding and maintain accurate financial records to meet cash flow goals.

Technical Support Advocate T1

Senior Customer Advocate (Project-based)

Team Captain (Project-based)

Remote Executive Assistant - Operations & CEO Support

Senior Customer Advocate (English & German)

FBS Customer Care Supervisor (Call Center)

FBS Customer Service Manager (Call Center)