Manage and maintain the company's global IT infrastructure to ensure optimal performance, security, and availability. Provide technical support to employees and ensure compliance with SOC2 and ISO27001 standards.
Remote Support Jobs in Mexico (213)
Remote in = Mexico
Job category = Support
Application Support Analyst – EDI Technician, FTP, Customs/ABI
GSB Solutions
·
Full Time
·
8 hours ago
GSB Solutions
Provide day-to-day application support for EDI transactions, file-based integrations, and FTP file transfers. Monitor and troubleshoot ABI/customs data exchange processes and provide general application support for Southern Border customers.
Provide high-touch support to voice talent and enterprise clients while managing platform integrity by reviewing jobs and investigating fraudulent activity. Collaborate cross-functionally to log bugs and provide data-driven insights to improve product and workflows.
Provide high-quality written and verbal support to B2B clients to resolve doubts and ensure a professional user experience. Document interactions in the CRM and collaborate with internal teams to follow up on escalated cases and propose experience improvements.
Application Support Analyst – EDI, FTP, Customs/ABI
Valce Talent Solutions
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Full Time
·
11 hours ago
Valce Talent Solutions
Provide application support for EDI transactions, FTP file transfers, and ABI customs uploads for Southern Border operations. Coordinate with LATAM customers and technical teams to troubleshoot connectivity, validate data, and ensure smooth customs processing.
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Manage user access and resolve technical issues related to desktops, laptops, printers, and networks. Log all interactions in the ticketing system and ensure high customer satisfaction through timely resolution.
Technical Support Representative, Tier 1 (Mexico Remote)
Turnitin, LLC
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Full Time
·
Yesterday
Turnitin, LLC
Provide technical and non-technical support to clients primarily via email, phone, and live chat to ensure optimal system performance. Coordinate with Engineering and Product Management on product issues and maintain technical documentation.
Customer Support Supervisor (CDMX)
Felix Technologies, Inc.
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Full Time
·
Yesterday
Felix Technologies, Inc.
Lead and coach a team of 10-15 Customer Support Specialists to ensure high-quality service and operational excellence. Collaborate cross-functionally to optimize customer journeys and implement data-driven improvements to resolve operational bottlenecks.
Customer Support Supervisor (Guadalajara)
Felix Technologies, Inc.
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Full Time
·
Yesterday
Felix Technologies, Inc.
Lead and coach a team of 10-15 Customer Support Specialists to ensure operational excellence and high service quality. Analyze key metrics to identify bottlenecks and collaborate cross-functionally to optimize customer journeys.
Serve as the first point of contact for technical support requests, triaging and resolving hardware, software, and networking issues within SLA windows. Manage user accounts, document resolutions in PSA systems, and escalate complex issues to senior engineers.
Serve as the primary point of contact for clients and applicants to resolve inquiries via phone, email, and chat. Troubleshoot issues within established SLAs and document all interactions accurately in the support portal.
Provide comprehensive support to content creators across the US, Canada, Europe, and the UK to resolve issues and optimize platform efficiency. Manage support metrics, maintain the FAQ library, and coordinate tasks for the Customer Success team.
Manage end-to-end order processes and customer inquiries while handling project-specific pricing strategies to ensure profitability. Collaborate with internal stakeholders and external partners to ensure accurate and timely order processing aligned with financial targets.
Lead and coach a team of Senior Project Managers to deliver high-quality qualitative healthcare research. Serve as the primary liaison between clients and internal teams to ensure project alignment with business objectives.
Respond to and resolve customer inquiries via chat, email, and phone regarding technical and billing issues. Act as a customer advocate to improve satisfaction and loyalty while guiding users through their journey.
Handle multi-channel customer interactions via phone, chat, email, and WhatsApp to resolve technical and account issues. Document cases in the CRM and escalate complex problems to the Product, IT, or Risk teams.
This role manages order fulfillment and distributor support for the Latin American market with a heavy focus on data-driven performance reporting. It involves translating complex supply chain data into actionable insights to reduce backlog and support distributor growth.
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Manage a high-volume multi-channel ticket queue to provide swift resolution for customers while maintaining strict SLAs. Translate real-world customer experiences into precise technical intelligence for the Engineering, Product, and Design teams.
Act as the first point of contact for technical support via phone, email, and chat to resolve hardware and software issues. Log all interactions in the ticketing system and escalate complex problems while ensuring user satisfaction.
Serve as the primary contact for customer orders, quotes, and product inquiries to ensure a seamless customer experience. Collaborate with internal teams and distribution centers to manage shipments and resolve customer escalations autonomously.
Provide customer care and support for a global industrial manufacturer specializing in motion control and power transmission. Ensure customer success by aligning with company values of integrity and continuous improvement.
Remote Technical Customer Support / Mexico City
Veralto Global
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Full Time
·
1 Week Ago
Veralto Global
Provide daily remote technical support to resolve equipment functionality issues in production plants and manage technical cases from reception to resolution. Monitor connected equipment, identify recurring failures, and collaborate with global escalation teams to implement countermeasures.
Provide global technical support for chiller products to the Field Sales & Service organization via various communication channels. Create technical service bulletins and drive product reliability through continuous improvement processes.
Provide daily remote technical support to resolve equipment issues in production plants and manage technical cases from reception to resolution. Monitor connected equipment, identify recurring failures, and collaborate with global escalation teams to implement countermeasures.
This role serves as the strategic integrator for marketing across the CALA region, driving the adoption of marketing standards and capability building at the property level. It involves leading cross-functional programs, developing enablement toolkits, and managing a structured learning agenda for hotel marketing leaders.
Coordinate calls and schedule HVAC technicians based on urgency and availability. Manage inbound communications, update work orders, and provide operational support to technicians in the field.
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Serve as the primary contact for customer orders, quotes, and product inquiries to ensure a seamless customer experience. Collaborate with internal teams and distribution centers to manage shipments and resolve customer escalations efficiently.
Provide customer care and support for a global industrial manufacturer specializing in motion control and power transmission. Ensure customer success by aligning with company values of integrity and continuous improvement.
The role involves serving as a Customer Care Advocate to support clients and ensure customer success. The advocate will represent Regal Rexnord in providing sustainable motion control and power transmission solutions.
The Customer Care Advocate serves as the primary contact for orders, quotes, and product inquiries to ensure a seamless customer experience. Responsibilities include managing customer escalations, collaborating with distribution centers, and building strong customer-centric relationships.
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