Provide detailed product information and resolve complex inquiries to ensure a seamless client experience. Proactively solve problems for customers within a fast-paced SaaS or academic environment.
Remote Support Jobs in Mexico (213)
Remote in = Mexico
Job category = Support
Serve as the first point of contact for legal support seekers by managing inquiries, coordinating consultations, and maintaining the CRM pipeline. Responsibilities include drafting client agreements, processing payments, and translating communications between English and Spanish.
The role involves troubleshooting and resolving technical customer issues related to product setup and configuration. Additionally, the specialist will create help documentation and escalate bugs to the engineering team with clear reproduction steps.
Act as the first point of contact for resolving technical issues, managing user access, and setting up hardware and software. Support employee onboarding and maintain internal IT documentation to ensure smooth day-to-day operations.
The Senior Support Specialist will manage, classify, and resolve high-volume technical tickets while ensuring compliance with established SLAs. They will also conduct in-depth incident diagnostics, document root causes, and collaborate with internal teams to improve product and support processes.
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Customer Support Representative, Bilingual
DoorDash Mexico
·
Full Time
·
5 Weeks Ago
DoorDash Mexico
Handle inbound calls, chats, and emails to address the needs of merchants, customers, and dashers. Resolve time-sensitive issues such as payments, account questions, and technical troubleshooting while maintaining high service quality.
The role involves managing job scheduling, log analysis, and file management using various technical tools. You will also be responsible for incident and task management via ServiceNow and monitoring data pipelines.
Application support- (- on premise migration experience)
Sequoia Connect
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Full Time
·
5 Weeks Ago
Sequoia Connect
The role involves validating end-user functionality and performing rigorous application testing during the migration from on-premises to Azure cloud. Additionally, the candidate will troubleshoot technical issues, manage helpdesk escalations, and provide structured reporting on project status and risks.
Luxury Travel Consultant – Client Services (Remote)
Consultwithtray
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Full Time
·
5 Weeks Ago
Consultwithtray
Provide professional support to clients regarding luxury travel reservations, itinerary updates, and special accommodations. Maintain organized client records and ensure accurate booking management through proactive follow-up.
Validate end-user functionality on desktops and perform application testing, defect reproduction, and regression testing during migrations. Troubleshoot and resolve technical issues while providing clear updates and structured reporting on workload status.
The Senior Production Support Analyst will manage incidents, perform root cause analysis, and monitor web and mobile applications to ensure system stability. They will collaborate with engineering teams to implement permanent, scalable solutions and proactively identify risks.
The Senior Consultant will troubleshoot and resolve complex support issues for managed services clients while acting as a project manager to ensure successful delivery. They are responsible for documenting requirements, leading client status calls, and mentoring associate team members to drive system improvements.
The role serves as the first point of contact for inbound customer support, responsible for rapid intake, triage, and initial troubleshooting of technical issues. Agents must maintain accurate documentation, manage ticket queues, and ensure high-quality communication with customers.
Field Service Representative (Silvus Technologies)
Motorola Solutions
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Full Time
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6 Weeks Ago
Motorola Solutions
The Field Service Representative serves as a senior-level technical advisor, providing pre-sales and post-sales support for advanced wireless communication systems. They are responsible for diagnosing complex field issues, delivering technical demonstrations, and collaborating with internal teams to influence product development.
The IT Support Specialist will provide first-line technical support for a remote team, managing hardware, software, and user access issues. They are also responsible for provisioning devices, maintaining IT documentation, and ensuring security compliance across the organization.
Manage a team of Member Services Representatives while serving as the primary escalation point for complex fertility-related financial and billing issues. Drive team performance through continuous process improvement, coaching, and ensuring alignment with organizational KPIs and empathetic care standards.
You will manage the macOS fleet, handle access management, and support internal IT requests while collaborating with the SRE team. Additionally, you will contribute to internal tooling projects and automate common tasks to reduce operational toil.
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You will manage the macOS fleet, handle access management, and maintain internal infrastructure while developing scripts to automate repetitive tasks. Additionally, you will collaborate with the SRE team on infrastructure awareness and provide support for internal IT requests.
Support Administration Specialist
Backblaze External Website
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Full Time
·
7 Weeks Ago
Backblaze External Website
The role involves managing customer account health, including billing, product activation, and security configurations. It also serves as the primary point of contact for triaging technical issues and escalating them to the appropriate teams.
Customer Experience Agent (Elite)
DoorDash High Volume
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Full Time
·
7 Weeks Ago
DoorDash High Volume
The Customer Experience Agent will provide high-level support to VIP and Elite customers while managing day-to-day operations and workflows. They will also analyze data to identify trends, coach teammates, and collaborate cross-functionally to improve service processes.
The Technical Support Analyst will implement real-time monitoring systems and provide Level 1 support to resolve critical payment incidents. They will also collaborate with backend teams on bug reproduction and standardize operational processes to improve service quality.
The role involves managing audio-visual equipment setup and technical support during live events. Additionally, it requires providing remote helpdesk assistance, software troubleshooting, and user onboarding for staff.
Customer Support Representative - Mexico
Advanced Asset Management
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Full Time
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7 Weeks Ago
Advanced Asset Management
The representative will handle incoming calls, emails, and text messages from residents to resolve queries or coordinate with internal departments. They are responsible for logging interactions in the property management system and ensuring resident concerns are fully addressed.
Compliance Operations Support Agent
Felix Technologies, Inc.
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Full Time
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8 Weeks Ago
Felix Technologies, Inc.
The Compliance Operations Support Agent will serve as the first line of defense by managing high-risk transaction monitoring, KYC reviews, and financial crime prevention. They will also act as a liaison with product and engineering teams to provide insights on user friction points and operational gaps.
Provide senior-level technical leadership and support for Microsoft D365 CE and Power Platform clients. Manage technical support tickets, perform system enhancements, and mentor junior team members to ensure high-performance operations.
The role involves promoting and selling the COMPASS product suite to subcontractors while managing client relationships and addressing technical inquiries. You will also be responsible for conducting outreach campaigns and providing client feedback to internal teams to drive company growth.
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Lead customer discovery workshops and design target-state CX strategies for Amazon Connect implementations. Collaborate with engineers and stakeholders to define technical specifications and support pre-sales activities.
The Customer Service Representative will act as the voice of the brand, providing exceptional support across multiple channels to enhance customer satisfaction. They will manage orders, resolve complaints, and maintain accurate records while collaborating with the team to improve service workflows.
Technical Support Representative, Tier 1 (Mexico Remote)
Turnitin, LLC
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Full Time
·
9 Weeks Ago
Turnitin, LLC
The Technical Support Representative will provide world-class client support by responding to technical and non-technical customer queries. They will coordinate with Engineering and Product Management on product issues and assist in maintaining technical documentation.
The Associate Technical Support Analyst will serve as the frontline for customer support, diagnosing and resolving common technical issues related to Fortra's solutions under guidance. Key duties include responding to requests, documenting interactions accurately, and collaborating with senior team members on complex problems.
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