Remote Support Jobs in Mexico (172)
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Product Onboarding Specialist 🤖⚙️ - LATAM - Remote
You will own the end-to-end customer onboarding experience, from initial kickoff calls to successful product launch. You will act as a product expert, providing tailored demos and proactive guidance to ensure customers effectively integrate the platform into their workflows.
Product Support Analyst Customer Experience-Mexico Remote
The Product Support Analyst manages customer support cases, diagnoses functional issues, and ensures best practice adoption for Ellucian's SaaS platform. They act as a primary point of contact to resolve client inquiries while collaborating cross-functionally to maintain high service quality.
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Application support
Provide L2/L3 support for production applications, monitor alerts and production streams, troubleshoot issues, and apply code fixes or patches as needed. Manage software upgrades for certification, packaging, and deployment, while supporting business partners, ensuring process compliance, and escalating issues appropriately.
Bilingual Troubleshooting Support
Handle inbound and outbound support calls, create and process tickets, and troubleshoot customer building automation and facilities issues remotely. Analyze HVAC, refrigeration, and lighting system data, coordinate on-site third-party support, and report recommendations to improve energy use and asset efficiency.
Customer Service Representative (MotoSportI)
Provide concierge-level customer service via phone, chat, and email while resolving order-related issues. Build strong relationships with riders and maintain product knowledge through ongoing training.
Service Desk Consultant
The Service Desk Consultant acts as the first point of contact for end-users, providing technical support via multiple channels and documenting all interactions. They are responsible for troubleshooting Tier 1 issues, managing user account administration, and escalating complex incidents to higher-level support teams.
Tech Support Specialist – Restaurant POS (Tier 2) | LATAM
The Tier 2 Support Specialist acts as an escalation point for complex technical issues, performing in-depth troubleshooting and triage for restaurant POS systems. They are responsible for maintaining ticket hygiene, meeting SLA targets, and ensuring clear communication with customers throughout the resolution process.
Helpdesk Support (REMOTE)
The agent will handle inbound customer calls in a 24/7 call center environment to support clinical applications for healthcare providers. Responsibilities include tracking, documenting, and resolving incidents related to workflow issues, application errors, and user access.
Helpdesk Associate (REMOTE)
The associate will handle inbound customer calls in a 24/7 call center environment, providing support for clinical applications such as Epic and Cerner. They are responsible for tracking, documenting, and resolving incident tickets while maintaining high standards of customer service.
Freelance Guest Service Agent Hospitality (all genders) - Remote (Non-EU residents only)
You will act as the primary digital point of contact for guests, managing inquiries and concerns via chat and phone throughout their stay. Additionally, you will provide end-to-end support from pre-arrival to post-departure while maintaining high service standards and collaborating with supervisors.
Application support
Provide L2/L3 support, monitor production streams, and ensure maximum system availability. Troubleshoot, analyze, and resolve production issues while applying necessary code fixes and software patches.
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Bilingual Customer Support Representative
The representative will assist customers with order inquiries, subscription support, and account management across phone and email channels. They are responsible for maintaining accurate records while meeting quality and productivity goals in a professional manner.
Customer Experience Specialist, NAM
Manage high-volume guest and partner inquiries across multiple channels including phone, email, and live chat. Resolve complaints, process bookings, and handle financial reconciliations while making real-time judgment calls.
Andora Host Support Specialist
The Andora Host Support Specialist will serve as the primary point of contact for hosts, providing technical support, troubleshooting, and product guidance. Additionally, the role involves leading onboarding webinars, documenting bugs, and synthesizing host feedback to influence the product roadmap.
Travel Customer Service Representative (Remote)
The Travel Customer Service Representative will manage client inquiries and assist with luxury and leisure travel bookings from initial planning to post-trip follow-up. They are responsible for maintaining accurate documentation and ensuring a seamless, high-quality experience for all clients.
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