You will troubleshoot and resolve customer issues across hardware, software, and networking systems while maintaining accurate documentation of all interactions. Additionally, you will leverage AI tools to improve response quality and ensure optimal system performance for customers.
The Onboarding Technician guides new customers through account setup, configuration, and product adoption while delivering training and technical support. They also collaborate with cross-functional teams and contribute insights to improve AI-driven onboarding workflows.
You will provide technical support across various communication channels by troubleshooting hardware, software, and networking issues. Additionally, you will document interactions accurately and leverage AI tools to improve response quality and efficiency.
