Manage a portfolio of channel partners by recruiting, enabling, and executing territory strategies to drive pipeline and revenue growth. Collaborate cross-functionally to ensure partners are equipped with the necessary resources and data-driven insights to succeed.
Provide high-quality technical support by troubleshooting hardware, software, and networking issues across various communication channels. Document interactions accurately and leverage AI tools to resolve customer requests efficiently while meeting performance metrics.
Troubleshoot and resolve customer issues across hardware, software, and networking systems while maintaining accurate documentation. Leverage AI tools to improve response quality and deliver exceptional service across various communication channels.
