The role involves answering customer inquiries, resolving problems through research and solution implementation, and ensuring excellent service delivery via fast and accurate processing of orders and communication. Responsibilities also include building business relationships, troubleshooting issues, scheduling field service calls, and maintaining customer database records.
Remote Support Jobs in Philippines (250)
Remote in = Philippines
Job category = Support
Deliver fast, accurate, and empathetic support to healthcare professionals via chat, voice, and email, resolving issues related to shifts, payments, and the platform in real time. Responsibilities also include investigating cases using tools like Zendesk and Salesforce, maintaining clear documentation, and monitoring trends to flag recurring operational gaps.
The role involves receiving and handling colleague support requests via calls, chat, or tickets, providing information for incident resolution, and promptly escalating unresolved issues while maintaining accurate records. Responsibilities also include managing daily support incidents under supervision and ensuring service levels are met by providing prompt and effective user assistance.
Customer Experience Associate (Healthcare)
Enshored Inc. (External)
·
Full Time
·
16 Weeks Ago
Enshored Inc. (External)
The Customer Experience Associate will respond to customer inquiries across various communication channels and provide exceptional support throughout the customer journey. They will also engage new subscribers, resolve issues, and maintain up-to-date knowledge of products and services.
Process Leader (Customer Support), Ikano Retail
Ikano-Retail
·
Full Time
·
16 Weeks Ago
Ikano-Retail
The Process Leader will optimize customer support processes and implement innovative solutions to enhance service delivery. They will analyze customer journeys to identify pain points and lead process improvement initiatives.
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As a Part-Time Customer Support Agent, you will respond to customer inquiries and resolve issues while ensuring professional and empathetic interactions. You will manage multiple conversations and maintain accurate documentation of customer interactions.
As a Customer Support Agent, you will serve as a primary support contact for customers, responding to inquiries and resolving issues. You will ensure every interaction is handled professionally and with empathy.
Sanctions and Compliance Support Specialist (Fraud) 13 APPLICANTS
Extend Your Team
·
Full Time
·
16 Weeks Ago
Extend Your Team
The Sanctions and Compliance Support Specialist will conduct sanctions screening and investigate potential matches against global sanctions lists. They will also review alerts from various platforms, document findings, and assist internal teams with audit requests.
Customer Onboarding Specialist (Expert Tier)
Wing Assistant
·
Full Time
·
17 Weeks Ago
Wing Assistant
The specialist will handle new customer onboarding by strictly following established Standard Operating Procedures (SOPs). Key technical duties include providing support for GoHighLevel integrations, Zoom accounts, phone verification issues, and managing Facebook Ads setup and inquiries.
Customer Care Team Leader - (Intimate Apparel/Beauty) - Philippines
Trafilea
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Full Time
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17 Weeks Ago
Trafilea
The Customer Care Team Leader will drive sales growth and enhance customer retention by providing leadership and strategic direction to the teams. This role aims to optimize sales performance and foster customer relationships.
Provide bilingual support to global users and resolve common transaction issues. Educate users on security and assist in maintaining the knowledge base.
Partner Support Specialists will establish trusted relationships with partners, ensuring a seamless onboarding experience and managing ongoing communications. They will also analyze partner insights to drive product changes and respond to service escalations.
The role involves providing fast, accurate, and empathetic support to workplace customers primarily through voice and email. Responsibilities include resolving shift, payment, and platform-related issues in real time and collaborating with cross-functional teams to ensure effective issue resolution.
The technician serves as the first point of contact for customers seeking technical assistance and performs remote troubleshooting. They document user requests, update trouble tickets, and provide accurate information on IT products or services.
The Mental Health Support Counselor provides confidential counseling and mental health support to employees, focusing on stress management and workplace-related challenges. They also facilitate group support sessions and collaborate with external mental health providers for referrals.
The Medical Contact Center Associate I is responsible for responding to medical information queries and reporting adverse drug reactions. They will execute drug safety data management processes and support various activities as assigned.
HR Operations Specialist (EU Region Support)
Azeus Systems Limited
·
Full Time
·
20 Weeks Ago
Azeus Systems Limited
The HR Operations Specialist will manage employee data, payroll processing, attendance tracking, and onboarding coordination while ensuring compliance with company and statutory requirements. They will also address employee queries and support HR operations projects.
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The Home-Based Customer Service Representative will serve as the primary point of contact for customers, handling inquiries and managing orders. This role involves coordinating with various teams to ensure timely fulfillment and addressing customer issues effectively.
In this role, you will work directly with customers, addressing complex integration troubleshooting and providing detailed workflow instructions. You will also engage in projects aimed at improving team efficacy and customer support.
The Senior Consultant is responsible for the overall development, testing, and delivery of the Zoom Contact Center software platform. Key responsibilities include configuring and deploying solutions, implementing high-complexity projects, and mentoring software engineers.
Website Onboarding Specialist
Third-Party Job Posts
·
Full Time
·
20 Weeks Ago
Third-Party Job Posts
The Website Onboarding Specialist will manage website onboarding projects and deliver high-quality hospitality websites for customers. They will also communicate effectively with customers and collaborate with a team of designers to ensure timely delivery.
The Website Onboarding Specialist will manage website onboarding projects and create high-quality hospitality websites for customers. They will communicate with customers through various channels and collaborate with a team to ensure timely delivery.
Executive Assistant & Social Media Support (Part-time)
Outsource Access
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Full Time
·
20 Weeks Ago
Outsource Access
The Executive Assistant will manage daily administrative tasks, including email triage and calendar management, while also providing social media support. They will collaborate closely with the Team Leader and Account Manager to ensure effective communication and performance tracking.
Asia Movement Support Coordinator & Coach
Social Movement Technologies
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Full Time
·
20 Weeks Ago
Social Movement Technologies
The Asia Movement Support Coordinator & Coach will provide campaign strategy and implementation support for partner groups and build relationships with organizing networks. They will also develop online training and keep abreast of new tech developments in Asia.
Executive Assistant & Social Media Support
Outsource Access
·
Full Time
·
20 Weeks Ago
Outsource Access
The Executive Assistant will manage daily administrative tasks, including email triage and calendar management, while also providing social media support. They will collaborate closely with the Team Leader and Account Manager to ensure effective communication and performance tracking.
Client Onboarding and Product Support Specialist
Bamboo Works
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Full Time
·
20 Weeks Ago
Bamboo Works
The Client Onboarding and Product Support Specialist will guide new clients through setup and provide first-line technical support. They will monitor campaign performance and ensure a seamless client experience on the platform.
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Outbound CSR (Remote) 21 APPLICANTS
Acclaimed BPO Solutions, Inc.
·
Full Time
·
21 Weeks Ago
Acclaimed BPO Solutions, Inc.
The Outbound CSR will make outbound calls to verify user information and prevent fraud. They will analyze user data for suspicious activity and collaborate with internal teams on fraud prevention strategies.
The Technical Support Specialist will provide onboarding and ongoing support for Shopify brands, including front-end development tasks and troubleshooting. Collaboration with team members and maintaining high-quality work standards are essential aspects of the role.
The role involves providing excellent customer service through various communication channels such as phone, chat, and email. Associates will assist customers with inquiries, concerns, and requests while ensuring timely and accurate resolutions.
Provide live, concierge-style support to customers through various channels and guide them through the company's products and processes. Document customer interactions and identify recurring issues to improve the customer experience.
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