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The role involves providing customer support via email, SMS, and chat while moderating online communities. Additionally, the specialist will assist customers during live virtual events and collaborate with internal teams.
We’re Hiring: Customer Support Specialist (Full-Time | Remote)
Are you a strong communicator who loves helping others and thrives in fast-paced environments? We’re looking for a Customer Support Specialist to join our growing remote team!
About the Role:
You’ll be the first point of contact for our virtual event attendees and customers, with chat and email support. You’ll also help moderate online communities and provide on-the-ground support during virtual events.
What You’ll Be Doing:
-Provide support via email, SMS, and chat
-Moderate and engage in community platforms (e.g., Facebook Groups)
-Support customers during live virtual events
-Collaborate with internal teams and track feedback
Requirements:
-Fluent English (spoken & written)
-Previous experience in customer support or call roles (required)
-Strong communication and multitasking skills
-Stable internet connection & camera-ready for team/client calls
-Proficiency with support tools, SMS platforms, and CRMs
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