Customer Service Representative - Part time
Respond to customer inquiries from buyers and sellers on the Flippa platform and manage CRM data entry. Perform outbound prospecting and pre-qualify leads to book calls for the client.
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Respond to customer inquiries from buyers and sellers on the Flippa platform and manage CRM data entry. Perform outbound prospecting and pre-qualify leads to book calls for the client.
The agent will handle high-volume inbound and outbound auction-related calls using approved scripts to explain details and deadlines. They are also responsible for documenting call outcomes and managing sensitive tenant conversations professionally.
The Customer Care Advocate manages high-volume inbound calls to verify patient insurance, estimate benefit coverage, and discuss payment options. They are responsible for documenting all activities in Salesforce and resolving customer concerns regarding products and enrollment.
Handle inbound and outbound customer interactions via calls, emails, and chats while resolving concerns efficiently. Document all interactions in real-time and coordinate with internal teams to ensure seamless case handling.
Provide expert tier III technical support for complex application, hardware, and networking issues to ensure minimal downtime. Manage IT systems including servers and cloud services while mentoring junior staff and maintaining technical documentation.
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Provide T1 and advanced technical support for a developer's platform. Gather and analyze technical data to assist customers within a 24/7 project environment.
The Call Center Supervisor is responsible for managing contact center operations, ensuring service delivery meets client goals, and fostering a culture of operational excellence. This includes supervising staff, conducting performance evaluations, and ensuring compliance with regulatory requirements.
The role involves managing inbound and outbound communications, routing calls to appropriate departments, and resolving customer issues. It also includes monitoring cases in Salesforce and conducting invoice outreach and payment calls.
The CSR serves as the primary contact for customer inquiries across multiple channels to ensure a seamless experience. Responsibilities include managing tickets from receipt to resolution and coordinating with internal teams to resolve complex issues.
Monitor customer environments on the ERM intelligence platform to produce actionable alerts and reports. Investigate urgent cyber attacks and resolve Tier 1 technical issues for customers.
Provide high-level administrative and operational support to the owner of a structural engineering, construction, and real estate portfolio. Manage executive communications, coordinate property maintenance, and develop scalable business processes and SOPs.
Lead a remote team of 50 customer service staff and team leaders to drive service quality and elevate the customer experience. Collaborate across CX, QA, and technology departments to optimize processes and automate customer journeys as the company scales globally.
Handle customer reservations and inquiries via phone for a car rental office in Australia. Maintain and troubleshoot IT systems, hardware, and software while documenting procedures for the call center team.
Handle incoming patient phone calls, manage voicemail callbacks, and respond to email requests. Ensure timely delivery of services to clients while meeting all expectations.
Provide real-time operational support to delivery riders, merchants, and customers to resolve delivery issues and disruptions. Monitor live deliveries and maintain accurate records to ensure timely order completion and service quality.
Provide comprehensive support to clients regarding trading accounts, platforms, and technical issues via multiple channels. Liaise with internal departments to resolve complex cases and support marketing activities through translations and coordination.
Prepare and manage end-to-end planning and development applications for council submission via relevant portals. Coordinate supporting documentation and track application timelines, approvals, and compliance with local regulations.
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The specialist serves as the primary contact for clients to resolve inquiries and troubleshoot technical issues. They are also responsible for tracking support KPIs and managing client data within the CRM to optimize operations.
Provide comprehensive Level I, II, and III technical support for workstations, servers, and network infrastructure. Manage Microsoft 365 environments, perform server administration, and maintain system documentation and disaster recovery processes.
Act as the frontline technical expert investigating root causes of customer issues and documenting findings. Manage the full ticket lifecycle by communicating technical resolutions to clients and collaborating with Engineering and Product teams.
Manage multi-channel customer support and operational tasks for a UK-based fashion brand using Shopify and Gorgias. Responsibilities include handling customer inquiries, managing website product data, and coordinating international logistics and inventory.
Work directly with the CEO to solve operational problems and conduct research across various industries and investment opportunities. Drive projects from concept to execution while providing commercial insights and managing senior stakeholder communications.
Manage customer inquiries via email, social media, and phone regarding reservations, pricing, and general services. Coordinate with internal teams to resolve issues and maintain detailed records of all customer interactions.
The role involves managing outbound activities such as appointment setting, lead generation, and cold calling to drive business growth. Additionally, the representative is responsible for customer retention and maintaining professional B2B relationships using CRM tools.
Act as the primary point of contact for technical support, troubleshooting product faults and Wi-Fi issues for clients. Perform desktop QA and safety audits on installation photos and Job Safety Analysis submissions.
Provide high-quality client support and handle appointment setting tasks. Ensure efficient multitasking and communication to maintain customer satisfaction.
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The role involves accurately maintaining client, policy, and claims information within internal systems. It also requires managing communications with clients and insurers while supporting brokers with daily administrative tasks.
Serve as the first line of support for D365FO and D365 CE incidents, performing initial triage and resolving functional user requests. Create knowledge base documentation and collaborate with Tier 2/3 teams for complex escalations and basic QA testing.
Manage inbound and outbound calls from clients and healthcare professionals to provide information on home health care services. Coordinate client assessments, schedule visits, and maintain accurate documentation within CRM and care management systems.
Manage client workflows, bookings, and email communications for a high-volume bridal service business. Utilize CRM tools to handle invoicing and project management for brides throughout their journey.
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