Provide 1st and 2nd level support for Celigo integration apps and NetSuite OneWorld across global time zones. Design, test, and deploy integration flows while managing third-party vendor escalations to meet SLA commitments.
Remote Support Jobs in Philippines (250)
Remote in = Philippines
Job category = Support
Manage customer interactions via tickets, emails, and phone calls to assist users and build trust. Perform critical backend operational tasks including data collection, cleanup, and filing property tax protests.
Provide high-quality support to e-commerce clients by troubleshooting technical issues and resolving inquiries via email, Slack, and chat. Collaborate with internal teams to identify product trends and contribute to internal knowledge documentation.
Technical Support Representative, Tier 1 (Philippines Remote)
Turnitin, LLC
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Full Time
·
2 Weeks Ago
Turnitin, LLC
Provide world-class technical and non-technical support to clients primarily via email, phone, and live chat. Coordinate with Engineering and Product Management to resolve product issues and maintain technical documentation.
Handle inbound and outbound calls to resolve customer concerns regarding energy billing, payments, and service orders. Ensure customer satisfaction by providing tailored resolutions and documenting all interactions in relevant systems.
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Technical Support (DAYSHIFT, WFH - AU Electrical Industry)
Scale-X Solutions
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Full Time
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3 Weeks Ago
Scale-X Solutions
Provide first-response technical support and troubleshooting for clients in the AU electrical industry to reduce the load on field leadership. Perform desktop QA audits on safety documentation and installation photos while managing warranty claims.
Manage the end-to-end execution of custom luxury product orders from kickoff through delivery and invoicing. Coordinate between sales, design, manufacturing, and logistics teams to ensure operational efficiency and an elevated client experience.
Process customer orders and requests accurately while providing professional service to internal and external clients. Manage customer accounts, resolve complaints, and promote company products and loyalty programs to ensure customer retention.
Crowd Support Specialist
Ubiquity Global Services, Inc.
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Full Time
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3 Weeks Ago
Ubiquity Global Services, Inc.
Manage global AI data operations by coordinating with crowd workers and vendors to ensure high-quality delivery during night shifts. Provide real-time user support, manage community platforms like Discord, and handle vendor relationships and pricing negotiations.
Remote Customer Support - Higher Education - Seasonal - 05/2026 23 APPLICANTS
ModSquad
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Full Time
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3 Weeks Ago
ModSquad
Provide friendly and knowledgeable support to students, parents, and faculty via inbound calls and emails. Assist users with textbooks, course materials, and campus bookstore inquiries.
Handle frontline customer support tickets and manage credit card disputes and fraud investigations. Maintain help center documentation and collaborate with Product and Engineering teams for new feature rollouts.
Provide high-quality support to e-commerce clients by troubleshooting technical issues and resolving inquiries via email, Slack, and chat. Collaborate with internal teams to identify support trends and contribute to internal knowledge documentation.
Provide technical support to e-commerce clients via email, Slack, and chat to resolve platform issues. Collaborate with internal teams to identify trends and contribute to internal knowledge documentation.
IT Helpdesk Technician
Quantrics Enterprises Inc.
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Full Time
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3 Weeks Ago
Quantrics Enterprises Inc.
The technician is responsible for resolving hardware and software issues for remote users via phone, email, and tickets. Key tasks include managing user accounts, providing software installation support, and performing basic network connectivity tests.
Manage and optimize NetSuite, Shopify, and HubSpot platforms to ensure efficient business operations. Oversee the Celigo integration to maintain accurate data synchronization between e-commerce and ERP systems.
Manage customer communications across email and social media platforms while handling subscription cancellations and win-back efforts. Track key performance metrics and provide weekly reports to management regarding resolution types and customer retention.
Provide off-hours customer support via email, chat, and phone while managing ticket queues and SLAs. Perform operational tasks including customer data cleanup, help center content updates, and basic billing support.
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Manage lead intake, appointment scheduling, and inbound/outbound call routing to support the sales pipeline. Handle CRM updates, project tracking, and eventually manage social media content for the brand.
Handle inbound and outbound calls in English and Portuguese to assist customers with billing, account updates, and general inquiries. Maintain detailed records of interactions and escalate complex issues to the appropriate departments.
Manage content operations and support workflows during live sports events to ensure accuracy and brand consistency. Triage support requests, investigate issues, and improve operational playbooks and automations.
Provide high-quality administrative and operational support for professional development programs, including coordinating end-to-end setup and managing stakeholder enquiries. Maintain accurate records and support virtual delivery logistics to ensure a smooth customer experience.
QA Support (Permanent Dayshift, WFH-Philippines) - AU Electrical Industry
Scale-X Solutions
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Full Time
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3 Weeks Ago
Scale-X Solutions
Perform desktop safety audits and photo quality assurance to ensure technical standards and safety protocols are met. Provide remote technical support to clients and coordinate warranty claims via HubSpot.
Remote Customer Service Representative (Hospitality & Guest Support)
Truporch Homes
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Full Time
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3 Weeks Ago
Truporch Homes
Act as a digital concierge managing the guest journey from inquiry to checkout via calls and messaging. Coordinate between guests and ground staff to resolve issues and ensure high-quality property standards.
Manage end-to-end customer experiences by handling high-volume ticketing, order workflows, and marketplace maintenance. Coordinate with internal teams to resolve fulfillment issues and support B2B/wholesale account onboarding and invoicing.
Technical Support Specialist | Based in South-East Asia
Hostinger
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Full Time
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3 Weeks Ago
Hostinger
Provide expert technical support via live chat and tickets to resolve Hostinger product challenges for customers of all expertise levels. Contribute to the improvement of the Kodee AI Assistant and other initiatives to enhance the overall customer experience.
Advise customers on using Badger Maps to achieve goals and solve challenges through inbound support and training. Focus on reducing churn, managing customer relationships, and contributing to Customer Success projects to enhance the user journey.
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Manage a portfolio of SMB accounts to ensure successful setup, deployment, and ongoing retention. Drive revenue growth through strategic outreach, upsells, and the creation of customer success resources.
Provide Level 2 and 3 remote technical support for over 40 international hotel properties and the corporate office. Act as a mentor and team lead for Level 1 resources while serving as a liaison between the Helpdesk and upper IT management.
Act as the primary point of contact for e-commerce merchants, providing high-velocity support via Slack and email. Manage the end-to-end Jira lifecycle for technical issues and guide new merchants through the onboarding process.
Act as the first point of contact for healthcare professionals using AI tools via chat, email, and phone. Manage support cases from initial contact through resolution or escalation while providing empathetic and accurate guidance.
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Support Jobs in Other Countries
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