Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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You will serve as the primary point of contact for 1st level technical support, assisting customers with hardware and software issues via phone and written channels. Additionally, you will document all support requests in the ticket system and analyze technical faults to provide smart solutions.
You will act as the interface between marketing and sales by proactively contacting warm leads to generate interest in new heating solutions. Additionally, you will manage customer contacts in the CRM system and support the optimization of acquisition processes.
You will independently analyze and resolve complex, escalated support tickets while coordinating with development and product teams to implement sustainable solutions. Additionally, you will document best practices and contribute to the continuous improvement of service quality and internal processes.
You will manage support tickets from travelers and park operators via chat, email, and phone while following established triage and escalation playbooks. Additionally, you will utilize AI tools to draft responses, maintain accurate documentation, and ensure resolution targets are met.
You will provide professional advice and facilitate the closing of pet insurance policies using company tools and AI. Additionally, you will manage customer relationships and maintain high standards of service within the HubSpot platform.
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The specialist will manage customer orders and provide consultation on printing and packaging projects while collaborating with internal production and quality teams. Responsibilities also include maintaining project data in SAP, monitoring progress, and handling administrative tasks such as invoicing and reporting.
You will serve as the primary contact for 1st and 2nd level support, resolving customer tickets related to ECM solutions. Additionally, you will monitor system performance, ensure stability, and contribute to the optimization of monitoring processes.
You will act as a competent contact person and problem solver for online customers, handling complex inquiries from the 1st level support. Additionally, you will collaborate with internal departments and external partners to ensure efficient, high-quality resolutions and contribute to process improvements.
Manage the end-to-end candidate screening process, including reviewing applications, conducting initial screenings, and validating qualifications. Coordinate interview schedules between candidates and the hiring team while maintaining accurate recruitment records and candidate pipelines.
Provide proactive childcare, including academic support and homework assistance. Encourage healthy habits and educational play while ensuring a safe and trusting environment for children.
You will be responsible for the installation, commissioning, and maintenance of specialized laboratory systems in the MĆ¼nsterland region. This involves providing technical support, troubleshooting issues both remotely and on-site, and ensuring optimal system performance for customers.
The Customer Service Agent will handle inbound inquiries via phone, email, and chat while providing accurate information and resolving customer concerns. They are responsible for documenting interactions, following established protocols, and maintaining a professional, empathetic attitude.
You will provide first-level support to customers by resolving inquiries and documenting issues for the second-level team. Additionally, you will actively contribute to improving the internal knowledge base and support tools.
You will manage incoming and outgoing calls related to debt collection, including payment reminders and negotiation of payment terms. Additionally, you will document all agreements in the system and maintain accurate customer database records.
You will handle customer inquiries via ticketing systems and assist users in effectively navigating the software for their daily workflows. Additionally, you will collaborate with Product and Engineering teams to resolve technical issues and improve platform usability based on user feedback.
You will serve as the primary point of contact for customers, providing technical support for hardware and software issues via phone, email, and remote access. Additionally, you will document support cases in the ticket system and contribute to the optimization of support processes.
You will lead a team of over 20 professionals to develop and execute strategies for virality, customer engagement, and growth. This involves overseeing product roadmaps, leveraging AI for rapid experimentation, and ensuring data-driven delivery across international markets.
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You will handle complex 2nd-level support tickets, perform deep-dive error analysis, and coordinate incident resolution. Additionally, you will define technical standards, create runbooks, and provide coaching to team members to improve overall support quality.
You will be responsible for resolving 2nd level hosting tickets, including debugging web stacks, mail delivery issues, and system-level configurations. Additionally, you will document recurring issues in runbooks and prepare complex escalations for specialized teams.
You will manage the full lifecycle of payment disputes and chargebacks across platforms like Adyen, PayPal, and American Express. Additionally, you will analyze transaction data to build evidence-based cases and reconcile financial records to minimize revenue loss.
Provide 1st and 2nd level technical support for solar and energy systems via phone, email, and remote access. Coordinate service interventions and maintain accurate documentation of service cases within the ticketing system.
Provide 1st and 2nd level technical support for photovoltaic and energy systems via phone, email, and remote access. Coordinate service interventions and maintain accurate documentation of service cases within the ticketing system.
You will be responsible for managing written customer communication, specifically focusing on final billing after vehicle returns. Additionally, you will handle customer inquiries and complaints efficiently while using tools like Zendesk to maintain high service quality.
Provide private lessons in the field of primary education to support the academic development of younger students. Tutors have the flexibility to set their own class prices and manage their own schedules.
You will lead the operational customer service team, ensuring high-quality support and efficient resolution of customer inquiries. Additionally, you will actively participate in daily support tasks while identifying and implementing process improvements to support company growth.
You will serve as the first point of contact for product-related inquiries, providing empathetic and efficient support via chat. Additionally, you will document bugs, manage the knowledge base, and collaborate with engineering to resolve technical issues.
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You will build and lead a group-wide support and customer success organization, driving the transformation from reactive on-premise support to proactive cloud-based customer success. You are responsible for establishing service tools, implementing tier-based customer models, and developing KPIs to track retention and satisfaction.
Develop and implement digital marketing strategies for events while managing social media and community engagement. Coordinate event logistics, including planning, preparation, and operational support for both online and in-person gatherings.
The Fundraising Support Specialist will perform production tasks to launch and optimize international fundraising campaigns by modifying HTML/CSS and managing banner delivery. They will also oversee quality assurance processes and coordinate with linguists and strategists to ensure campaign accuracy.
You will manage customer inquiries via a ticket system and assist users in effectively utilizing the Impower software for their daily property management tasks. Additionally, you will analyze product-related issues, document solutions, and collaborate with the product and engineering teams to improve the user experience.
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