Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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Provide technical customer support and product consulting for end customers via email and telephone across Europe. Assist in complaint management and the optimization of internal in-house processes.
Analyze technical customer inquiries and research issues using internal tools to create structured bug reports for engineering teams. Act as the primary technical link between customers, Customer Success, and Product teams to ensure issues are resolved end-to-end.
Analyze technical customer inquiries and research issues using internal systems and logs to create structured bug reports. Act as the primary technical link between customers, Customer Success, Product, and Engineering to ensure issues are resolved end-to-end.
Provide telephone consultation to customers regarding loan insurance and income protection after a loan has been closed. Identify individual customer needs and provide tailored insurance solutions using internal digital systems.
Implement and configure Amazon Connect solutions, including contact flows, routing, and IVR, to build cloud-native customer service platforms. You will integrate third-party systems via APIs and design omnichannel solutions to turn customer interactions into valuable data.
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Act as the first point of contact for customer inquiries, analyzing and resolving support tickets regarding software configuration. Responsible for documenting issues and escalating complex technical problems to Level 2 support or the Product team.
Provide advanced technical support for the TrustBroker product, focusing on troubleshooting authentication and networking connectivity. Collaborate with development and customer success teams to improve product stability and contribute to technical documentation.
Support the C-Rent team with ticket processing, the creation and maintenance of rate structures, and administrative system tasks. Actively contribute to process improvements and digitalization projects within the rental department.
Handle customer inquiries regarding orders, deliveries, and returns via a ticket management system. Manage payment issues through PayPal, Klarna, and Shopify Payments, and maintain customer reviews on platforms like TrustPilot.
Plan and execute medical education programs and training logistics in collaboration with Sales and Marketing. Manage budgets, compliance requirements, and serve as the primary contact for medical professionals.
The role is responsible for the strategic development and implementation of customer engagement plans for stakeholders in the eosinophilic diseases field. This includes managing relationships with healthcare professionals, organizing national and international events, and collaborating cross-functionally to ensure a holistic stakeholder approach.
Act as the first point of contact for complex technical hosting inquiries via ticket, chat, and phone. Support customers with Plesk and cPanel configurations and analyze Linux log files to identify and resolve system malfunctions.
Act as the technical reference for L2 support by resolving complex system, platform, and performance issues. Drive team improvement through the definition of standards, runbooks, and technical coaching of L1/L2 staff.
Handle 2nd level support tickets by debugging webstack and mail issues and correcting system-level configurations. Analyze recurring errors to create runbooks and prepare complex escalations for specialists.
Strategically accompany selected key customers throughout their lifecycle to maximize their benefit from the Proalpha ERP system. Analyze usage patterns and health scores to identify value-adding potentials and develop innovative service concepts in collaboration with internal teams.
Provide telephone consultation to customers regarding credit insurance and income protection after their loan has been closed. Identify individual customer needs and offer tailored insurance solutions using internal digital systems.
The role involves resolving customer queries and technical issues promptly while adhering to SLAs. It also requires collaborating with R&D and Services teams to address bugs and maintaining high customer satisfaction through documentation and system availability.
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Provide administrative and commercial support, including bookkeeping, invoicing, and payment control. Organize team events, internal processes, and communicate with service providers and partners.
The specialist analyzes complex network and security issues to provide sustainable solutions for partners. Responsibilities include handling escalations, collaborating with manufacturers, and documenting technical knowledge.
Responsible for planning, coordinating, and evaluating customer support across Amazon, Otto, and email channels. This includes developing support strategies, optimizing customer-facing content, and analyzing feedback to improve products and processes.
Responsible for planning, coordinating, and evaluating customer support across Amazon, Otto, and email channels. This includes developing support strategies, optimizing customer-facing content, and analyzing feedback to improve products and processes.
Provide 1st and 2nd level technical support for customers regarding photovoltaic systems, energy storage, and heat pumps via phone, email, and remote access. Analyze and resolve technical faults in inverters and monitoring systems while coordinating service assignments with technicians.
Provide 1st and 2nd level technical support for photovoltaic, storage, and heat pump systems via phone, email, and remote access. Analyze and resolve technical faults in inverters and monitoring systems while coordinating service assignments with technicians.
Provide first-line support for German and Austrian partners and customers regarding insurance policies and claims. Guide partners through onboarding and collaborate with internal teams to improve the B2B partner experience.
The agent will manage customer inquiries across multiple channels including phone, email, and social media while overseeing the order process from receipt to delivery. They are also responsible for maintaining accurate documentation and assisting with the onboarding of new customers.
You will act as a business and knowledge architect to simplify and automate customer service processes for both humans and AI. You will also establish feedback loops and collaborate with management to implement sustainable process improvements.
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You will serve as the primary point of contact for German-speaking customers, providing professional technical support via phone and email. Responsibilities include resolving account issues, answering inquiries, and meeting quality and productivity targets.
You will be responsible for performing manual software tests to ensure quality and designing system functions in coordination with the development team. Additionally, you will contribute your own ideas and provide support to users regarding software questions and issues.
You will provide telephone and email support to ensure the smooth daily operation of transportation services. You are responsible for assisting drivers and passengers while maintaining high levels of customer satisfaction.
The role involves providing first and second-level support in close cooperation with software development and project management teams. Responsibilities also include supporting customers using current GIS and web applications, conducting software tests for product releases, and performing standardized services.
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