You will handle customer inquiries via ticketing systems and assist users in effectively navigating the software for their daily workflows. Additionally, you will collaborate with Product and Engineering teams to resolve technical issues and improve platform usability based on user feedback.
Einleitung
At Impower, we are shaping the future of property management — simple, fast, and digital. More than 100,000 people manage over 12 million apartments using processes that are still manual, complex, and time-consuming. We help property managers modernize these workflows step by step with reliable software, clear structures, and real practical value.
As our product continues to grow in complexity and usage, high-quality customer support becomes essential. Our users rely on Impower in their daily operations, especially in areas such as accounting, banking, and workflow automation.
As a Customer Support Specialist, you support our customers in their day-to-day work with Impower. You help them understand the product, resolve issues efficiently, and ensure a smooth and reliable user experience. At the same time, you work closely with Product and Engineering teams to continuously improve the platform based on real user feedback.
Deine Aufgaben
Handle customer inquiries via ticketing systems in a structured, reliable, and timely manner
Support users in understanding and effectively using our software in their daily workflows
Analyze and resolve product-related issues, escalating complex cases when necessary
Communicate clearly and professionally with customers in German, ensuring a high-quality support experience
Contribute to the creation and maintenance of help center articles, guides, and support materials
Collaborate closely with Product and Engineering teams to report bugs and share customer feedback
Continuously identify recurring issues and contribute to improving support processes and product usability
Dein Profil
Experience in customer support or a customer-facing role, ideally in a SaaS or tech environment
Strong problem-solving skills and a genuine interest in helping users
Fluent or native German and very good English skills (both written and spoken)
Ability to quickly understand complex systems and explain them in a simple, structured way
Independent, reliable, and well-organized working style
Nice to have: background in business, real estate, or basic accounting knowledge
Warum wir?
A key role in ensuring a high-quality customer experience for a growing product
Close collaboration with Product and Engineering in an international team
Structured onboarding into product, processes, and industry
Remote working model
Modern equipment with free choice of hardware
Office in central Cluj with a collaborative and supportive environment
Additional benefits such as private health insurance, sports programs, and regular team events
About us
Impower GmbH ist ein SaaS-Startup aus München mit über 50 Mitarbeitenden aus mehr als 10 Ländern und zwei Standorten in Europa.
Unsere Vision ist ehrgeizig: Wir wollen die Immobilienverwaltung in Deutschland neu definieren – intelligent, automatisiert und personenzentriert. Heute unterstützen wir bereits über 4.000 Nutzer:innen bei der Digitalisierung ihres Alltags – und das ohne externe Investoren. Impower ist profitabel, was uns erlaubt, unabhängig und nachhaltig zu wachsen.
Wenn du Lust hast, an der Schnittstelle von AI, Produkt und echter Wirkung zu arbeiten, dann bewirb dich bei uns!
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Marketing Manager
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