Remote Support Jobs in Germany (184)
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Technical Customer Support/ Technischer Spezialist Photovoltaik & Speichersysteme (m/w/d)
Provide 1st and 2nd level technical support for photovoltaic and energy systems via phone, email, and remote access. Analyze and resolve technical faults in inverters and monitoring systems while coordinating service assignments with technicians.
Mitarbeiter (m/w/d) im technischen Support
Act as the first point of contact for B2B customers to resolve hardware and software issues via phone and email. Analyze technical malfunctions, document requests in the ticket system, and support various IT systems including POS and routers.
Customer Care Manager (m/w/d) Klinikprodukte
Manage and support the implementation of clinical products for pre-registration and data transfer within hospitals and emergency services. Act as the central point of contact for existing clients and conduct sales presentations for new potential clinical customers.
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Online Academic Support Tutor – All Subjects
Assess student learning needs and deliver personalized one-to-one lessons across various academic levels. Provide ongoing support, encouragement, and motivation to help students achieve their academic goals.
Technical Support Specialist – E-Mobility / Technischer Customer Service Manager (m/w/d)
The Technical Support Specialist will be responsible for solving technical tickets independently and supporting project leaders in preparing system startups. They will also manage customer data in the CRM system and contribute to the internal knowledge base.
Staff Incident Manager
Own the end-to-end major incident lifecycle, acting as the Incident Commander to coordinate responses and drive resolution for critical production issues. Establish and mature the incident management practice, including severity frameworks, on-call programs, and reliability roadmaps.
Customer Service Coordinator (m/w/d)
Act as the primary contact for service customers and coordinate service technicians both domestically and abroad. Responsibilities include managing service reports, invoicing, creating offers for spare parts, and collaborating on sales strategies.
Client Services Manager
Lead and mentor a team of client service associates to ensure high-performance and consistent service delivery across all time zones. Define service standards and oversee daily operations to ensure cases are handled correctly and SLAs are met.
Freelancer im Inbound Customer Service - innerhalb der EU - 100% Remote - Deutsch C1/C2
Handle inbound customer inquiries via phone and written communication to ensure a positive customer experience. Resolve customer problems and act as the primary point of contact while collaborating with internal teams.
Academic Support Tutor (m/f/d) | Remote | Flexible | Independent | 20–35€/h
Provide private tutoring for primary school students in basic subjects like Math, German, and English. Support students with homework, lesson comprehension, and the development of positive learning habits.
Product Support Specialist (German-speaking)
Act as the first point of contact for product inquiries via chat and collaborate with engineering to resolve bugs. You will also manage the knowledge base, create feature release communications, and train Customer Success Managers.
Inbound Customer Service - EU FreelancerInnen - 100% Remote
Handle inbound customer inquiries via phone and written communication to ensure a positive customer experience. Resolve customer problems and collaborate with internal teams to provide professional support.
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International Customer Support Manager – Italien (all genders)
Act as the central point of contact for international customers with a focus on the Italian market via phone, email, and chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding shipment transit times and damage rates.
International Customer Support Manager – Polen (all genders)
Act as the central point of contact for international customers with a focus on the Polish market via phone, email, and live chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding delivery times and damage rates.
International Customer Support Manager – Frankreich (all genders)
Act as the central point of contact for international customers with a focus on the French market via phone, email, and chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding delivery times and damage rates.
EU Freelancer (m/w/d) - Inbound Customer Service - 100% Homeoffice
Handle inbound telephone and written customer inquiries to provide professional support and resolve problems. Act as the first point of contact for customers while collaborating with internal teams to ensure a positive experience.
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