Remote Customer Success Manager Jobs in Canada
71 Customer Success Manager jobs in Canada available for remote work from home. Apply for positions such as Customer Success Manager, FinTech, Enterprise Core Customer Success Manager, Manager I, Customer Success Manager and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The Customer Success Manager will own and strengthen relationships with public sector clients, ensuring they derive maximum value from treasury management software. They will also manage renewals, identify expansion opportunities, and coordinate with internal teams to resolve customer needs.
Partner with enterprise customers to improve operational safety, efficiency, and sustainability by advising on Samsara’s IoT platform, creating joint success plans, and recommending workflow changes. Lead executive business reviews and customer workshops, coordinate with internal teams, and mentor Customer Success and Support colleagues.
The manager will lead, hire, and develop a high-performing Customer Success team while defining and executing digital scale programs to drive customer value. They will also partner with cross-functional teams to improve operational processes and ensure the team meets key performance indicators.
You will manage client relationships by turning data into clear progress reports and ensuring measurable outcomes across AI search, SEO, and PPC campaigns. You are responsible for driving retention, handling escalations, and coordinating cross-functional teams to meet project milestones.
You will manage a portfolio of strategic accounts, acting as a trusted advisor to help marketing leaders optimize their creative strategy and processes. You will be responsible for driving retention, health, and growth while leveraging AI tools to deliver personalized insights and operational improvements.
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The Customer Success Manager is responsible for driving long-term value, product adoption, and measurable outcomes for nonprofit and corporate customers. This role involves managing a book of business, forecasting renewals, and leading strategic business reviews to ensure customer goals are met.
You will manage a digital-led customer journey to drive product adoption, reduce churn, and gather customer feedback. You will also collaborate with cross-functional teams to create standardized communications and success plays using data-driven insights.
The Customer Success Manager will own client relationships post-implementation, focusing on driving renewals, expansion, and product adoption. They will analyze customer health metrics and feedback to develop strategies that increase value and reduce churn.
The Customer Success Manager will own a portfolio of 80-100 customers, focusing on onboarding, product adoption, and proving ROI. They will act as a technical expert to resolve issues and identify upsell opportunities while collaborating with cross-functional teams.
The freelancer will conduct virtual training sessions for Slovenian-speaking customers and support them through data collection and reporting phases. They will also act as a primary point of contact to ensure user engagement and provide feedback to the internal Customer Success team.
Manage the customer life cycle for mid-size strategic accounts while driving key metrics like retention and expansion. Act as a trusted partner and customer advocate to ensure the full potential of the platform is realized.
The Customer Success Manager will manage day-to-day customer interactions, build strong relationships, and act as the primary point of contact. They will also collaborate with internal teams to resolve issues, provide product training, and ensure customer satisfaction throughout the contract period.
Manage a portfolio of enterprise customer accounts to drive product adoption, satisfaction, and retention throughout the customer lifecycle. Proactively provide strategic insights, lead business reviews, and develop AI-powered workflows to improve team effectiveness and scale operations.
Manage a portfolio of strategic enterprise accounts by developing long-term success strategies and driving revenue retention and expansion. Lead executive business reviews, manage escalations, and collaborate cross-functionally to ensure client health and product adoption.
Manage customer relationships throughout the lifecycle, leading onboarding, adoption, renewals, and expansion while helping customers achieve their goals with the platform. Monitor customer health, resolve issues with internal teams, maintain account information, and share customer feedback across the organization.
Lead customer adoption and value realization across high-value accounts, serving as a strategic advisor to executive stakeholders and ensuring customers achieve platform ROI and key journey milestones. Manage account risks and renewal forecasts, advocate for customers across internal teams, and contribute to improvements and leadership within the Customer Success team.
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Lead, coach, and develop a team of 4–6 Customer Success Managers across EMEA and APAC to ensure high retention and customer satisfaction. Manage account health, drive renewal and expansion strategies, and improve internal processes and playbooks.
The Customer Success Manager optimizes the customer lifecycle and manages post-sales implementation to ensure clients realize the full value of Equifax solutions. They act as a trusted advisor, driving product adoption, retention, and renewals while coordinating internal teams to resolve client issues.
Participate in recorded professional conversations to discuss and debate customer success strategies, account management, and business tradeoffs. These discussions will be used to train and evaluate AI systems by simulating real-world customer relationship scenarios.
You will manage SMB customer success by teaching new users how to utilize the AI agent and proactively addressing customer needs. You will also maintain accurate records in HubSpot and provide fast, clear support via Slack and email.
The Customer Success Architect will act as a strategic technical advisor to help customers achieve business outcomes through the GitLab platform. They will facilitate technical enablement, drive product adoption, and serve as a liaison between customers and internal teams like Engineering and Product Management.
Manage a high-volume portfolio of SMB and mid-market accounts by leveraging automation and proactive outreach to drive adoption and retention. Design and execute scalable programs and playbooks to ensure customer success and minimize churn risk.
Lead a team of Solutions Engineers and Technical Program Managers to drive operational excellence and technical vision. Ensure seamless project execution, manage customer relationships, and influence product requirements based on technical engagements.
The Customer Success Manager provides technical support and resolves software issues while acting as a customer advocate to drive retention. They also collaborate with sales and product teams to identify opportunities for software utilization and ensure a cohesive client experience.
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The Customer Success Manager manages an assigned portfolio of customers to ensure successful software adoption, engagement, and retention. They act as a primary point of contact, collaborating with internal teams to address customer needs and drive product value.
The Senior Customer Success Manager is responsible for managing client partnerships and ensuring the optimization of PointClickCare solutions. They act as a trusted advisor to executive leadership, driving business alignment and developing strategies to mitigate churn and improve customer health.
Own and retain a book of B2B customers by managing renewals, business reviews, escalations, and customer communications while keeping requests moving. Maintain accurate account records and risk plans, troubleshoot issues directly, coordinate with Operations and data teams when needed, and provide thorough account handovers.
The Enterprise Customer Success Manager will develop and execute strategic initiatives to improve customer satisfaction, retention, and revenue growth. They will also collaborate with cross-functional teams to align customer success goals with broader business objectives.
Stop the endless job search. Our AI finds and applies to the best jobs for you.
We reviewed 24 job postings for remote Customer Success Managers in Canada and found these are the skills employers ask for most often:
| Skill | Share of job posts |
|---|---|
| Customer Success | 83% |
| Account Management | 67% |
| SaaS | 58% |
| Data analysis | 54% |
| Strategic planning | 50% |
| Cross-Functional Collaboration | 42% |
| Communication | 42% |
| Project Management | 33% |
| Stakeholder Management | 29% |
| Customer retention | 29% |
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