The Solutions Consultant will partner with Sales and Account Management to translate customer business challenges into tailored, ROI-based solution recommendations. They will also contribute to sales strategies, develop product demonstrations, and leverage AI to improve analytical tools and sales workflows.
The Customer Success Manager will serve as a trusted advisor for Mid-Market accounts, driving product adoption, retention, and expansion. They will manage the customer lifecycle, resolve inquiries, and identify opportunities for upsell while advocating for customer needs internally.
Provide front-line support to customers via phone, email, and web chat to resolve inquiries and ensure positive product engagement. Manage and document all customer cases within the ticket management platform while collaborating with internal teams to ensure timely issue resolution.
Manage a full-cycle sales process by identifying and engaging decision-makers through outbound outreach. Educate prospects on product value, conduct demonstrations, and execute contract agreements to meet quarterly quotas.
Lead and mentor two engineering teams focused on feature delivery and operational excellence for the core Vehicle product. Drive technical strategy, define product roadmaps, and establish standards for system reliability and software quality.
Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and long-term value for strategic accounts. Act as an executive sponsor for high-value customers and coordinate cross-functional responses to resolve complex escalations.
Manage the full-cycle sales process to identify and engage mid-market prospective customers through outbound outreach. Educate prospects on the product suite via demos and financial analyses to drive quarterly quota attainment.
The Enterprise Account Executive will drive full-cycle sales efforts targeting Enterprise-level prospects within an assigned portfolio of Named Accounts, focusing on identifying, generating, and closing new logo opportunities to meet an annual quota. Responsibilities include persistent outbound prospecting, conducting needs assessments, collaborating with internal teams, and maintaining accurate records in Salesforce.
