Respond to customer questions and resolve issues through phone, email, and web chat while maintaining accurate case records and meeting service levels. Process customer documentation, serve as a subject matter expert on designated Everlance products and processes, and coordinate escalations with team management.
The Senior Manager, Channel Sales is responsible for developing and executing channel strategies to drive net new revenue through strategic partnerships. This includes managing lead routing, optimizing partner relationships, and collaborating with internal teams to identify and pursue target accounts.
Plan, execute, and optimize integrated multichannel demand generation campaigns that generate qualified pipeline, coordinating messaging, audiences, channels, timelines, and follow-up. Partner with Marketing, BDR, Sales, and operations teams to track performance, improve campaign results, and document repeatable processes and learnings.
The Senior Enterprise Account Manager is responsible for maintaining and growing a book of business by driving renewals, upsells, and expansion within large enterprise accounts. They will lead the full sales cycle, manage customer relationships, and collaborate with internal teams to ensure platform engagement and revenue targets are met.
Manage a full-cycle sales process by identifying and engaging decision-makers to deliver against quarterly quotas. Educate prospects on product value through demonstrations, financial analyses, and contract execution.
The Solutions Consultant will partner with Sales and Account Management to translate customer business challenges into tailored, ROI-based solution recommendations. They will also contribute to sales strategies, develop product demonstrations, and leverage AI to improve analytical tools and sales workflows.
The Senior Product Marketing Manager will own the go-to-market strategy and execution for flagship solutions to drive adoption, retention, and revenue growth. They will also influence product roadmap priorities by synthesizing customer, competitive, and market insights into actionable strategic recommendations.
Lead and mentor two engineering teams focused on feature delivery and operational excellence for the core Vehicle product. Drive technical strategy, define product roadmaps, and establish standards for system reliability and software quality.
