Motus

The Customer Support Agent will serve as the primary point of contact for Everlance B2C users, resolving inquiries via phone, email, and chat. They will also manage customer cases, process documentation, and act as a subject matter expert for product-related issues.

Lead and mentor two engineering teams focused on feature delivery and operational excellence for the core Vehicle product. Drive technical strategy, define product roadmaps, and establish standards for system reliability and software quality.

Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and long-term value for strategic accounts. Act as an executive sponsor for high-value customers and coordinate cross-functional responses to resolve complex escalations.

Drive product positioning, messaging, and go-to-market execution to increase adoption of Motus solutions. Partner with cross-functional teams to create enablement content and leverage AI technologies to optimize research and execution.

Drive product positioning and go-to-market strategies for Motus Reimburse and Motus Protect to accelerate adoption and revenue growth. Partner with cross-functional teams to translate market insights into product roadmap priorities and differentiated messaging.

Manage the full-cycle sales process to identify and engage mid-market prospective customers through outbound outreach. Educate prospects on the product suite via demos and financial analyses to drive quarterly quota attainment.

The Enterprise Account Executive will drive full-cycle sales efforts targeting Enterprise-level prospects within an assigned portfolio of Named Accounts, focusing on identifying, generating, and closing new logo opportunities to meet an annual quota. Responsibilities include persistent outbound prospecting, conducting needs assessments, collaborating with internal teams, and maintaining accurate records in Salesforce.