Remote Customer Success Manager Jobs in India (32)

Customer Success Manager (India, US Eastern Shift)

Customer Success Manager

The Customer Success Manager will own a portfolio of 30-45 B2B SaaS accounts, focusing on driving client value, managing renewals, and building strong relationships with key stakeholders. Responsibilities include onboarding new clients, conducting quarterly success reviews, and leading commercial negotiations.

Sr. Customer Success Manager - EMEA

The Customer Success Manager will own a portfolio of 80-100 customers, focusing on onboarding, product adoption, and proving ROI. They will act as a technical expert to resolve issues and identify upsell opportunities while collaborating with cross-functional teams.

Freelance Customer Success Manager – Slovenian-Speaking

The freelancer will conduct virtual training sessions for Slovenian-speaking customers and support them through data collection and reporting phases. They will also act as a primary point of contact to ensure user engagement and provide feedback to the internal Customer Success team.

Customer Success Manager 16 applicants

The Customer Success Manager will manage day-to-day customer interactions, build strong relationships, and act as the primary point of contact. They will also collaborate with internal teams to resolve issues, provide product training, and ensure customer satisfaction throughout the contract period.

Customer Success Manager 32 applicants

Manage a portfolio of enterprise customer accounts to drive product adoption, satisfaction, and retention throughout the customer lifecycle. Proactively provide strategic insights, lead business reviews, and develop AI-powered workflows to improve team effectiveness and scale operations.

Customer Success Manager

Manage a portfolio of approximately 70 customers to drive product adoption, retention, and value through digital-led success models. Collaborate cross-functionally to execute success strategies and monitor customer health signals to identify churn risks and expansion opportunities.

Customer Success Manager - APAC

You will build trusted relationships with named accounts to drive customer satisfaction, retention, and growth through consultative solutioning. Additionally, you will act as the voice of the customer to the product team to help shape the product roadmap.

Manager, Customer Success Managers - EMEA 18 applicants

Lead, coach, and develop a team of 4–6 Customer Success Managers across EMEA and APAC to ensure high retention and customer satisfaction. Manage account health, drive renewal and expansion strategies, and improve internal processes and playbooks.

Customer Success Manager — Voice and Video Contributor

Participate in recorded professional conversations to discuss and debate customer success strategies, account management, and business tradeoffs. These discussions will be used to train and evaluate AI systems by simulating real-world customer relationship scenarios.

Customer Success Manager

The Customer Success Architect will act as a strategic technical advisor to help customers achieve business outcomes through the GitLab platform. They will facilitate technical enablement, drive product adoption, and serve as a liaison between customers and internal teams like Engineering and Product Management.

Customer Success Manager

The Manager, Customer Success is responsible for leading, developing, and managing a team of approximately 10 India-based Customer Success Associates. They will oversee team performance, provide coaching, and ensure high-quality support for global clients while partnering with cross-functional leadership.

Customer Success Manager

The Customer Success Manager will manage a portfolio of pharmaceutical accounts to drive satisfaction, retention, and product adoption. They will act as the primary point of contact for clients, coordinating the audit journey and ensuring seamless collaboration across internal teams.

Mid-Enterprise Customer Success Manager 12 applicants

Manage and grow a portfolio of mid-enterprise customers by driving product adoption, retention, and expansion. Act as a trusted advisor to ensure customers achieve measurable value while collaborating cross-functionally to improve the platform.

Customer Success Manager

Customer Success Manager

Customer Success Manager

The Customer Success Manager will manage the entire customer journey for an assigned portfolio, focusing on driving adoption, value realization, and expansion. They will act as a trusted advisor to stakeholders, lead business reviews, and collaborate cross-functionally to ensure customer security objectives are met.

Customer Success Manager

The Senior Customer Success Manager will own the overall relationship with assigned enterprise customers to drive product adoption, usage, and retention. They will act as a strategic advisor to help customers achieve business objectives while identifying opportunities for account expansion.

Customer Success Manager 11 applicants

Develop and execute strategic account plans to drive client satisfaction, retention, and growth for enterprise customers. Act as a trusted advisor by coaching customers on best practices and the impact of AI on compliance work.

Sr. Customer Success Manager 11 applicants

The Senior Customer Success Manager will own a portfolio of enterprise accounts, driving customer lifetime value through expansion, cross-selling, and strategic relationship management. They will also serve as the voice of the customer, translating feedback into actionable insights while managing the end-to-end post-sale journey.

Technical Customer Success Manager - North America

The role involves managing the technical post-sale lifecycle, including onboarding, API integrations, and platform debugging for global enterprise accounts. You will act as a technical advisor to clients while collaborating with internal sales and engineering teams to ensure successful product adoption.

Technical Customer Success Manager - Europe

The role involves managing the technical post-sale lifecycle for global enterprise portfolios, including pre-sales discovery, implementation, and tier-1 support. You will act as a technical advisor to help clients navigate supply chain mandates and ensure effective platform utilization.

Customer Success Manager 11 applicants

The Customer Success Manager will act as a trusted advisor to enterprise customers, focusing on retention, product adoption, and long-term success. They will serve as a central hub for cross-functional coordination between customers and internal teams such as Support, Engineering, and MDR operations.

Enterprise Customer Success Manager — US Market

The Enterprise Customer Success Manager will own a portfolio of high-value US enterprise accounts, driving revenue retention, renewals, and expansion. They will act as a strategic advisor to security and compliance leadership while leading complex GRC transformation programs.

Customer Success Manager, SMB

The Customer Success Manager is responsible for managing SMB customer relationships to drive retention, growth, and product adoption. They will act as the voice of the customer to the product team while proactively handling complaints and identifying upsell opportunities.

Customer Success Manager

The CSM manages strategic accounts to ensure customer satisfaction, retention, and growth by driving product adoption and measuring delivered value. They act as a strategic ally throughout the customer journey, from onboarding and implementation to providing long-term subject matter expertise.

Customer Success Manager SaaS – Supply Chain Management (m/f/d)

Manage a portfolio of enterprise SaaS customers to optimize their supply chain performance through data-driven insights. Guide customers through the entire lifecycle from onboarding to continuous optimization while collaborating with internal product teams.

Customer Success Manager 14 applicants

Manage a high-touch book of mid-market and enterprise accounts to ensure onboarding, retention, and growth. Drive expansion revenue and conduct strategic business reviews to maximize customer value and prevent churn.

Senior Clinical Customer Success Manager, iQueue for Inpatient Flow

Serve as the primary clinical advisor for a portfolio of health systems to optimize technology-enabled workflows and improve patient progression. Partner with internal teams to incorporate customer feedback into product improvements and drive organizational change management.

Customer Success Manager

Act as the primary relationship owner for enterprise customers to drive adoption, measurable business value, and long-term account growth. Coordinate cross-functionally with technical and sales teams to ensure customers operationalize and expand their use of the AI infrastructure.