Remote Customer Success Manager Jobs in South Africa (8)
Customer Success Manager
Manage a portfolio of customers through their onboarding and lifecycle journey to drive satisfaction and retention. Handle customer concerns and collaborate with internal teams to improve customer outcomes and expand accounts.
Technical Customer Success Manager (SaaS)
The Technical Customer Success Manager manages the full customer lifecycle, ensuring clients achieve measurable outcomes through the company's technology-driven services. They act as a trusted advisor, translating client needs into documented processes while leveraging platform metrics to drive adoption and success.
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Lead Customer Success Manager
Act as the primary owner for customer success across enterprise accounts to drive adoption of AI-powered capabilities and ensure measurable ROI. Collaborate with cross-functional teams to manage customer health, resolve escalations, and build long-term strategic partnerships.
Customer Success Manager II
The Customer Success Manager II serves as the primary point of contact for assigned customers to ensure satisfaction, drive product adoption, and manage renewals. They are responsible for identifying expansion opportunities and collaborating with the product team to inform the roadmap based on customer feedback.
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