Customer Success Manager

Customer Success Manager

The Customer Success Manager will drive product adoption and retention by building custom success plans and managing key customer relationships. They will act as a strategic partner to clients, providing insights and guidance to ensure consistent growth and ROI.

Pooled Customer Success Manager

The Pooled Customer Success Manager supports a portfolio of nonprofit and corporate customers through structured engagement, product adoption, and routine outreach. They are responsible for monitoring customer health, documenting feedback, and maintaining accurate records in CRM systems.

Customer Success Manager II

The Customer Success Manager serves as the primary point of contact for global top-tier clients, managing account health, strategic reviews, and business growth. They are responsible for resolving escalations, delivering business reports, and coordinating product operations to ensure customer satisfaction.

Customer Success Manager - Mexico

Manage a portfolio of high-value accounts by acting as a strategic partner to IT executives to drive product adoption and retention. Facilitate executive business reviews and collaborate with internal teams to mitigate churn and identify expansion opportunities.

Implementation & Customer Success Manager — AI Agents

You will own the end-to-end customer journey, including implementation, configuration of AI workflows, and ongoing success management. Additionally, you will troubleshoot technical issues, manage integrations, and identify opportunities for account growth and expansion.

Sr. LogScale/NG SIEM Customer Success Manager - Bilingual (Spanish/English) (Remote)

Act as a trusted advisor to help customers maximize value from the LogScale/Next-Gen SIEM suite through success plans and product adoption. Drive customer retention, growth, and renewals while collaborating with internal product and engineering teams to surface feature requests.

Customer Success Manager, Managed Services

The Customer Success Manager acts as the primary point of accountability for a portfolio of clients, coordinating MDR and retainer services to ensure measurable value and business outcomes. They drive retention and growth by aligning technical outputs with client risk priorities and facilitating strategic business reviews.

Customer Success Manager - Events Services

Academic Customer Success Manager (SMB) – Americas

The Academic Customer Success Manager will manage and grow relationships with SMB academic accounts by driving engagement, adoption, and retention. They will also partner with internal teams to identify expansion opportunities and ensure customers derive maximum value from the company's solutions.

Academic Customer Success Manager (SMB) – EMEA

The Academic Customer Success Manager will serve as the primary point of contact for SMB accounts, driving engagement, adoption, and retention. They are responsible for managing renewals, identifying upsell opportunities, and conducting business reviews to ensure customers derive maximum value from the company's solutions.

Customer Success Manager - Mexico

Manage a portfolio of 120+ customers to maximize product adoption, deliver value, and mitigate churn risks. Collaborate with cross-functional teams to provide feedback and drive growth through expansion opportunities.

CUSTOMER SUCCESS MANAGER (100% Remote outside of Canada)

Manage a high-volume portfolio of SMB and mid-market accounts to drive adoption, retention, and expansion. Design and execute scalable programs and playbooks to ensure customer success and minimize churn.

Customer Success Manager - $20-35,000

The Customer Success Manager will own the end-to-end customer onboarding process, including technical integrations, platform configuration, and training. They will act as a trusted partner to ensure customers achieve value while managing multiple implementation projects simultaneously.

SMB Customer Success Manager

You will manage a portfolio of SMB customers to drive product adoption, retention, and growth while acting as a strategic partner. Additionally, you will lead business reviews and collaborate with internal teams to influence product roadmaps based on customer feedback.

Customer Success Manager (Latin America Contractor)

The CSM is responsible for guiding new customers through their first 60 days of onboarding to ensure platform adoption and activation. They focus on proactive outreach, troubleshooting challenges, and maintaining strong relationships to secure account renewals.

Marketplace Operations Manager / Customer Success Manager

Manage day-to-day marketplace operations to ensure 100% of customer requests receive provider responses within SLA windows. Drive marketplace growth by activating new customers and identifying provider supply gaps across various regions.

Manager I, Customer Success

The Manager of Customer Success will lead a team of CSMs in the Mexico mid-market segment to drive adoption, retention, and growth. They will also design and evolve the digital scale journey to automate and optimize the customer experience for the broader portfolio.