Lead enterprise IT Service Desk operations and a team of technicians to ensure high-quality support and SLA compliance. Drive the implementation of ServiceNow and the advancement of ITIL v4 practices across the organization.
Remote Support Jobs in United States (5,856)
Remote in = United States
Job category = Support
Provide technical system and user support via phone and email to ensure optimal performance of the 365 product suite. Manage client cases in Zendesk, document issues, and implement systemic solutions to prevent recurring problems.
Lead the litigation support partnerships function by building scalable playbooks and managing the full client lifecycle. Collaborate cross-functionally with Sales and Operations to optimize the client experience and mentor a high-performing team.
Provide support to Swedish-speaking customers via phone and email across various service platforms. Identify complex issues and escalate them to supervisors while working within an international team.
Manage administrative documentation for vehicle transportation and disposal, including titles, Power of Attorney, and notary activities. Support lease buyout audits and facilitate the Employee Vehicle Purchase program.
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Provide specialized administrative support for audit engagements, including claim review, payment recalculation, and data management. Generate and analyze reports to identify trends in closed claims and ensure accuracy in client submissions.
Insurance Service Agent - Romanian Speaker
International Insurance Group
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Full Time
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3 Days Ago
International Insurance Group
Provide individualized customer service and policy options to bilingual clients while maintaining accurate records in the CRM. Manage client communications via phone, email, and text to secure missing documentation and cultivate referral leads.
Field customer inquiries and resolve issues proactively to ensure a positive customer experience. Track call information for auditing purposes and escalate complex interactions when necessary.
Remote - Customer Service Representative – Hotel Reservations
Careers In Travel | Destination Planners
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Full Time
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3 Days Ago
Careers In Travel | Destination Planners
Assist clients with booking, updating, and managing hotel reservations. Provide detailed information on amenities, pricing, and availability via phone, email, and messaging.
Remote Reservation Support Specialist
Careers In Travel | Destination Planners
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Full Time
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3 Days Ago
Careers In Travel | Destination Planners
The specialist will handle client reservation requests and provide administrative support for booking and scheduling services. They are responsible for maintaining accurate client records and communicating professionally across various platforms.
The Director is responsible for the end-to-end delivery of services and support for major accounts, acting as the primary point of contact. They oversee the project management community to ensure KPIs are met while driving business growth and customer satisfaction.
Project Support Assistant (Part-Time)
General Dynamics Information Technology
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Full Time
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3 Days Ago
General Dynamics Information Technology
Provides administrative and logistical support for peer review and science management contracts, including report preparation and meeting coordination. Responsibilities include monitoring project databases, managing virtual meeting logistics, and communicating with scientific staff and government officials.
Serve as the first point of contact for technical inquiries, managing the end-to-end lifecycle of support tickets for a Point-of-Sale system. Responsibilities include troubleshooting hardware connectivity, conducting remote customer training, and utilizing AI tools to streamline solution discovery.
Leads a team of Customer Care professionals to deliver outstanding service and achieve operational and financial goals. Manages employee performance through coaching, accountability, and the implementation of best practices to ensure customer satisfaction.
Manager, Software Engineering - Contact Center Pro
ServiceTitan
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Full Time
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3 Days Ago
ServiceTitan
Lead a team of 13-14 engineers to develop and scale Contact Center Pro features, including AI-powered call evaluation and voice agents. Drive technical excellence, execution of quarterly plans, and the professional growth of the engineering team.
Consumer Support Specialist (Weekend Shift, Tues - Sat 8:30am - 5pm)
Keeper Security
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Full Time
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3 Days Ago
Keeper Security
Respond to inbound calls, chats, and emails to resolve consumer inquiries and provide product information. Identify product improvements, reproduce bugs, and report trends to management to enhance the user experience.
Customer Service Representative, Spanish Speaking
Veracity Insurance Solutions, LLC
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Full Time
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3 Days Ago
Veracity Insurance Solutions, LLC
Provide high-quality customer support across phone, email, and chat while maintaining accurate account documentation. Coordinate with internal teams and provide feedback on customer pain points to improve AI responses and processes.
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Provide world-class technical support to users via multiple channels and manage the lifecycle of support cases within a CRM. Maintain knowledge base articles and collaborate with internal stakeholders to improve operational tools and processes.
Act as the escalation engineer for complex IT issues that exceed help desk capabilities across cloud and on-premises environments. Provide technical support and clear communication to credit union clients to ensure operational stability.
Supervisor, Specialty Pharmacy Support Service
Navitus Health Solutions, LLC
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Full Time
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3 Days Ago
Navitus Health Solutions, LLC
Manage day-to-day operations for a team of Reimbursement or Intake Specialists, monitoring productivity and performance standards. Oversee staff hiring, training, and evaluation while implementing process improvements to enhance customer service.
Customer Support Analyst - Level I & II
RayTek Federal Corporation
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Full Time
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3 Days Ago
RayTek Federal Corporation
Serve as the primary point of contact for DoD end users via phone and chat to provide technical and functional support for the Defense Travel System. Triage incoming requests and route unresolved issues to specialized departments such as Finance or Technical Support.
The Service Advocate manages patient experiences by efficiently scheduling, rescheduling, and canceling appointments via inbound and outbound calls. They are responsible for accurate data entry and collaborating with medical staff to ensure smooth scheduling operations.
The CX Engagement Manager designs and launches digital programs, email campaigns, and in-app experiences to drive platform adoption and user value. This includes creating customer journey maps and analyzing product usage metrics to optimize user touchpoints globally.
Absence Management Specialist (Call Center)
OneSource Virtual
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Full Time
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3 Days Ago
OneSource Virtual
Acts as the primary point of contact for US and Canada leave of absence requests, managing the entire lifecycle from initial intake to return to work. Responsibilities include determining eligibility, processing documentation, and providing guidance to employees and HR managers.
Recruiting Support (CCN) - Candidate Engagement Specialist
Cross Country Healthcare
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Full Time
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3 Days Ago
Cross Country Healthcare
Attract and evaluate highly qualified travel nurses to maintain optimal staffing levels and a strong candidate pipeline. Collaborate with Recruiters and Account Managers to ensure candidates meet specific hospital requirements and licensure needs.
Guide healthcare customers through challenges and provide clear, effective solutions to their inquiries. Maintain accurate customer records and identify opportunities to introduce enhanced services to add value.
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Fractional General Counsel / Litigation Support Provider Brand Ambassador
IST Management Services
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Full Time
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3 Days Ago
IST Management Services
Act as a brand ambassador and sales evangelist to drive new revenue partnerships through networking and event organization. Provide legal counsel to executives, including drafting commercial contracts and advising on business legal issues.
Provide foundational support across Corporate IT, Compliance, and Business Operations to ensure organizational effectiveness. The role involves applying platform capabilities to complex healthcare use cases and supporting customer adoption in real-world environments.
Lead and develop a team of Support Specialists to deliver a world-class customer experience through coaching and accountability. Manage escalations, analyze support data for trends, and collaborate with product teams to resolve customer issues.
CUSTOMER SERVICE REPRESENTATIVE 2
Arizona Department of Administration
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Full Time
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3 Days Ago
Arizona Department of Administration
Research claims databases to verify employer information and insurance coverage to notify carriers of new claims. Provide high-quality customer service to internal and external customers while participating in the Arizona Management System.
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Support Jobs in Other Countries
Remote Support Jobs in Canada
354
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315
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259
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213
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196
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195
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164
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132
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127
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118
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111
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100
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96
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86
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72
Other Categories in United States
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33324
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25122
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23944
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10529
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6714
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5039
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3467
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2819
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2399
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1990
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1660
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1166
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1064
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681
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