Implementation Support Analyst

Implementation Support Analyst

EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results. 

We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients. Leveraging our newly launched, AI-powered pharmacy care platform, Clinically™, EmpiRx Health’s pharmacists and client experience teams provide the highest quality pharmacy care to our clients and their members. This enables benefits plan sponsors to keep their members healthy, happy, and productive, while substantially reducing prescription drug spending, which has been on an explosive growth trajectory in recent years.

EmpiRx Health is in unprecedented growth, and we're seeking a highly skilled and experienced Implementation Support Analyst. As an Implementation Support Analyst, you will provide administrative and operational support for pharmacy benefit implementations. This role focuses on accurately capturing benefit design details, entering and maintaining information in the Plan Intent Tool, supporting completion of member material requirements, organizing implementation inputs, and tracking assigned follow-ups to help ensure implementation deliverables are completed accurately and on time.

Key Responsibilities:

Benefit Design and Implementation Operations:

Member Materials and Quality Support:

Coordination and Administrative Support:

Required Qualifications & Experience:

• Bachelor’s degree, or an equivalent combination of education, training, and experience.
• Two to three years of pharmacy benefits, healthcare operations, benefit configuration, or implementation support experience, with a strong understanding of PBM plan design logic and the core attributes used to accurately set up a plan.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills for effective interaction with clients and internal teams.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Proficiency in project management techniques and processes used to manage tasks, timelines, follow-ups, and implementation deliverables.
• Ability to work collaboratively within a team and independently when required.
• Willingness to learn and adapt to new processes and technologies.

Preferred Qualifications & Experience:

• Familiarity with project management tools such as Smartsheet.

Work Environment: Remote

Benefits And Perks

Subject to program eligibility, this position qualifies for a robust suite of benefits including: Paid Time Off, a 401(k) program, Health Insurance including Dental & Vision coverage, Student Loan Reimbursement, Health Savings Account, and an Employee Assistance Program.

EmpiRx Health is an Equal Opportunity Employer 

At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're on a mission to build a team as diverse as the world we serve, where everyone is welcome and celebrated. We're not just breaking down barriers; we're actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together.