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Provide L2/L3 support for production applications, monitor alerts and production streams, troubleshoot issues, and apply code fixes or patches as needed. Manage software upgrades for certification, packaging, and deployment, while supporting business partners, ensuring process compliance, and escalating issues appropriately.
Application support
Candidate will be responsible to provide L2/L3 Support, Monitor, and provide support to production streams and provide expert knowledge on all workflow designs for supported applications. Candidate should be able to troubleshoot (review, analyze and resolve) production issue including job failures, and be able to apply code fixes/patches on an as needed basis. Candidate will bring onboard new software version (upgrades) for NT Certification, Packaging and Deployment. Candidate should be able to work with Business partners directly to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirements. Develop and maintain a professional relationship with all stakeholders within IT and Business teams and provide support. Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management.
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