How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs in Colombia (106)

IT Help Desk

Addi · Full Time · 4 Weeks Ago

Addi

🌎 Colombia ⭐ 2-5 yrs exp 💼 Support

Ensure operational continuity and productivity for employees by managing secure technology infrastructure and scaling the Zero-Trust model. Responsibilities include ticket resolution, device fleet compliance, access provisioning, and automating manual IT processes.

APPLY

Customer Service Associate

Entrepreneur Cooperative · Full Time · 4 Weeks Ago

Entrepreneur Cooperative

🌎 Colombia 💵 $700 - $1400 per month ⭐ 2-5 yrs exp 💼 Support

The role involves responding to customer inquiries via phone, email, and chat to resolve issues and provide accurate product information. It also requires documenting interactions in CRM systems and collaborating with internal teams to improve service quality.

APPLY

Client Support Specialist, Rynoh

Porch Group · Full Time · 4 Weeks Ago

Porch Group

🌎 Colombia ⭐ 5-10 yrs exp 💼 Support

Coordinate and execute escheat tasks for RynohEscheat Pro clients while maintaining compliance in the admin database. Communicate with clients and payees to handle due diligence letters and troubleshoot software issues.

APPLY

Personalized Support Expert 2

Twilio · Full Time · 4 Weeks Ago

Twilio

🌎 Colombia ⭐ 2-5 yrs exp 💼 Support

Provide high-tier technical support for Twilio products, collaborating with Technical Account Managers to resolve complex customer issues. Act as an advocate for customers by reporting bugs to Product and Engineering teams via JIRA.

APPLY

Personalized Support Expert 2

Twilio · Full Time · 4 Weeks Ago

Twilio

🌎 Colombia ⭐ 2-5 yrs exp 💼 Support

APPLY

New remote support jobs delivered to your inbox

We'll notify you when new positions matching this search are posted

Create Alert

Receptionist & Customer Support Assistant

Assist World · Full Time · 4 Weeks Ago

Assist World

🌎 Argentina, Colombia, South Africa 💵 $800 - $1100 per month ⭐ 2-5 yrs exp 💼 Support

Act as the first point of contact for inbound calls, routing them to correct departments using a decision tree. Perform light administrative tasks including CRM updates and data entry to support business operations.

APPLY

Store Deployment Support Specialist (Colombia)

BPO2B · Full Time · 4 Weeks Ago

BPO2B

🌎 Colombia ⭐ 2-5 yrs exp 💼 Support

Coordinate nightly Oracle POS and pin pad deployments across retail stores, ensuring a minimum of four successful installations per evening. Act as the primary liaison between technical teams, vendors, and store associates to validate system functionality and resolve issues.

APPLY

INTERNATIONAL Legal Receptionist (with Legal Assistant Support Duties)

corviaconsulting · Full Time · 4 Weeks Ago

corviaconsulting

🌎 Colombia ⭐ 0-2 yrs exp 💼 Support Legal Assistant

Serve as the primary point of contact for clients and handle initial intake for personal injury law firms. Provide administrative support by organizing legal documents, managing calendars, and maintaining case records.

APPLY

Technical Support Expert 2

Twilio · Full Time · 4 Weeks Ago

Twilio

🌎 Colombia ⭐ 2-5 yrs exp 💼 Support

Provide high-level technical support for the Email platform via various channels and resolve complex product issues. Mentor new team members and contribute to the knowledge base to improve customer enablement and internal processes.

APPLY

Product Support Analyst

CSG · Full Time · 5 Weeks Ago

CSG

🌎 Colombia ⭐ 0-2 yrs exp 💼 Support

Provide first-level technical support for CSG products by resolving customer issues and managing the full incident lifecycle. Coordinate with operational and programming teams to triage issues while ensuring compliance with SLAs and OLAs.

APPLY

Partner Support Agent - Spanish Speaker

Ding · Full Time · 5 Weeks Ago

Ding

🌎 Colombia ⭐ 2-5 yrs exp 💼 Support

Provide high-quality technical and operational support to partners in the South America region via email and internal systems. Collaborate with internal teams to resolve queries, identify trends, and improve the overall partner support experience.

APPLY

Tech Support Specialist - Alia

Dotdigital · Full Time · 5 Weeks Ago

Dotdigital

🌎 Colombia, Costa Rica, Mexico ⭐ 2-5 yrs exp 💼 Support

The role involves troubleshooting and resolving technical customer issues related to product setup and configuration. Additionally, the specialist will create help documentation and escalate bugs to the engineering team with clear reproduction steps.

APPLY

Call Center Agent (Full-Time)

Adaptive Teams · Full Time · 5 Weeks Ago

Adaptive Teams

🌎 Colombia ⭐ 0-2 yrs exp 💼 Support

The agent is responsible for making high-volume inbound and outbound auction-related calls using approved scripts. They must accurately document call outcomes and handle sensitive conversations with professionalism and empathy.

APPLY

Technical Support Expert 2

Twilio · Full Time · 6 Weeks Ago

Twilio

🌎 Colombia ⭐ 2-5 yrs exp 💼 Support

Provide technical support for the Email platform via multiple channels and resolve complex customer issues. Mentor team members, contribute to the knowledge base, and ensure service level agreements and customer satisfaction goals are met.

APPLY

V105 - Legal Assistant | Legal Support Coordinator & Intake Assistant

Job Duck · Full Time · 6 Weeks Ago

Job Duck

🌎 Chile, Colombia, El Salvador, Honduras, United States 💵 $1150 - $1220 per month ⭐ 0-2 yrs exp 💼 Support Legal Assistant

The Legal Assistant will support a legal team by managing administrative tasks, maintaining calendars, and drafting legal correspondence. They will also serve as a primary point of contact for clients, guiding them through processes and ensuring case documentation is organized.

APPLY

Customer Service Representative (German & English)

Binance · Full Time · 6 Weeks Ago

Binance

🌎 Argentina, Colombia ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

The role involves managing high volumes of customer inquiries via live chat and phone while providing accurate information and resolving complaints. You will be expected to follow communication policies, identify customer needs, and ensure high standards of service satisfaction.

APPLY

Customer Service Agent (Work From Home, Bogota)

Sezzle · Full Time · 7 Weeks Ago

Sezzle

🌎 Colombia ⭐ 2-5 yrs exp 💼 Support

Provide prompt, empathetic, and detailed support to customers via email, live chat, and phone to resolve complex inquiries. Act as a customer advocate by reporting product issues and suggesting innovative improvements to the development team.

APPLY

New remote support jobs delivered to your inbox

We'll notify you when new positions matching this search are posted

Create Alert

Production Support Specialist

Equisoft · Full Time · 7 Weeks Ago

Equisoft

🌎 Chile, Colombia, Trinidad and Tobago ⭐ 5-10 yrs exp 💼 Support

The Production Support Specialist is responsible for client-facing application support, incident resolution, and ensuring the stability of insurance applications. They will perform technical troubleshooting, manage system monitoring, and collaborate with DevOps and product teams to implement corrective measures.

APPLY

Customer Service Agent (Bogota, Colombia Remote)

Sezzle · Full Time · 7 Weeks Ago

Sezzle

🌎 Colombia ⭐ 2-5 yrs exp 💼 Support

Provide clear, prompt, and empathetic support to consumers via email, live chat, and phone while troubleshooting complex inquiries. Act as a customer advocate by reporting product feedback and suggesting innovative solutions to internal teams.

APPLY

Field Service Representative (Silvus Technologies)

Motorola Solutions · Full Time · 7 Weeks Ago

Motorola Solutions

🌎 Colombia, Mexico ⭐ 2-5 yrs exp 💼 Support

The Field Service Representative serves as a senior-level technical advisor, providing pre-sales and post-sales support for advanced wireless communication systems. They are responsible for diagnosing complex field issues, delivering technical demonstrations, and collaborating with internal teams to influence product development.

APPLY

Intérpretes Bilingues C1 (Call Center) Remoto todo Colombia Sin Experiencia

Gesthion Organizacional S.A.S. · Full Time · 7 Weeks Ago

Gesthion Organizacional S.A.S.

🌎 Colombia ⭐ 0-2 yrs exp 💼 Support

Act as a communication bridge between English and Spanish speakers in a healthcare environment. Ensure accuracy, clarity, and empathy in every interaction.

APPLY

Customer Support & Onboarding Specialist ES - Interfell (Remote)

Simera · Full Time · 8 Weeks Ago

Simera

🌎 Colombia ⭐ 2-5 yrs exp 💼 Support Onboarding Specialist

The specialist will guide new clients through the onboarding process, conduct training sessions, and ensure effective product adoption. They will also provide ongoing support, manage technical escalations, and create documentation to improve the customer experience.

APPLY

Support Administration Specialist

Backblaze External Website · Full Time · 8 Weeks Ago

Backblaze External Website

🌎 Argentina, Colombia, Costa Rica, India, Mexico, Philippines ⭐ 0-2 yrs exp 💼 Support

The role involves managing customer account health, including billing, product activation, and security configurations. It also serves as the primary point of contact for triaging technical issues and escalating them to the appropriate teams.

APPLY

Technical Support Analyst

Yuno · Full Time · 8 Weeks Ago

Yuno

🌎 Argentina, Brazil, Colombia, Mexico ⭐ 0-2 yrs exp 💼 Support

The Technical Support Analyst will implement real-time monitoring systems and provide Level 1 support to resolve critical payment incidents. They will also collaborate with backend teams on bug reproduction and standardize operational processes to improve service quality.

APPLY

SAP MM Consultant AMS Support / Remote - Colombia

Teamwork Corporate · Full Time · 8 Weeks Ago

Teamwork Corporate

🌎 Colombia ⭐ 5-10 yrs exp 💼 Support

You will provide functional support for the SAP MM module within an AMS model, managing incidents and service requests for a North American client. Additionally, you will perform configuration adjustments, coordinate with technical teams, and maintain up-to-date functional documentation.

APPLY

Client Support Specialist (Latin America) 35 APPLICANTS

Ninety · Full Time · 8 Weeks Ago

Ninety

🌎 Brazil, Colombia, Honduras, Peru ⭐ 2-5 yrs exp 💼 Support

Act as a primary point of contact for clients, providing step-by-step guidance and troubleshooting issues within the Ninety platform. Collaborate with internal teams to resolve bugs, manage client configurations, and share feedback to improve the product experience.

APPLY

New remote support jobs delivered to your inbox

We'll notify you when new positions matching this search are posted

Create Alert

Colombia Customer Support Team Lead

Sezzle · Full Time · 9 Weeks Ago

Sezzle

🌎 Colombia ⭐ 2-5 yrs exp 💼 Support

The Team Lead will oversee a customer support team, providing guidance and ensuring high-quality service delivery across various channels. They will also act as a liaison between the local team and global leadership to drive continuous improvement and strategic decision-making.

APPLY

Client Support Associate 18 APPLICANTS

Ultimate Jet Vacations · Full Time · 11 Weeks Ago

Ultimate Jet Vacations

🌎 Argentina, Brazil, Colombia, Ecuador, Mexico, Peru ⭐ 2-5 yrs exp 💼 Support

The Client Support Associate serves as the 24/7 first line of defense, managing the full spectrum of luxury travel requests including hotel rebookings, concierge services, and air travel inquiries. This role requires owning the resolution process for emergency situations with high independence and providing premium service to high-net-worth clientele.

APPLY

Technical Support I (On site Medellín)

RAM BPO · Full Time · 12 Weeks Ago

RAM BPO

🌎 Colombia ⭐ 0-2 yrs exp 💼 Support

The role involves being the primary contact for clients using a customs clearance platform, answering support tickets, and troubleshooting software issues. Responsibilities also include reviewing documentation, resolving tariff-related questions, and building positive client relationships.

APPLY

Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich · Full Time · 12 Weeks Ago

Prestige Travel Agency by Mich

🌎 Colombia ⭐ 2-5 yrs exp 💼 Support

The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. Responsibilities also include monitoring bookings for accuracy, communicating essential travel details, and resolving client concerns with a solutions-focused mindset.

APPLY