Remote Support Jobs in Colombia (107)
Bilingual Customer Support Representative (Remote) ENG + ES
Provide exceptional customer support to guests and partners via phone, email, and live chat while resolving billing and operational inquiries. Take full ownership of customer cases and collaborate with internal teams to ensure efficient issue resolution.
Customer Service Representative -Produce Industry 16 applicants
The representative will manage customer accounts, process invoices, and handle collections while resolving billing discrepancies. They will also support vendor onboarding and maintain accurate financial records to meet cash flow goals.
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Customer Support Specialist, Docs & Work Auth
The specialist will provide expert technical guidance and resolve customer inquiries via email, chat, or video conferencing. They will also document interactions in the CRM and collaborate with Product and Engineering teams to improve service quality.
Customer Service Representative II
The representative handles customer inquiries via phone, email, or chat while resolving complex issues and documenting interactions in the CRM. They are also responsible for meeting performance KPIs and collaborating with other departments to ensure customer satisfaction.
Legal Client Services & Intake Specialist
The specialist will serve as the primary point of contact for the firm, managing client intake, qualifying inquiries, and scheduling consultations. Additionally, they will be responsible for building and documenting a structured intake process to improve overall client experience.
Technical Support Expert 2
The role involves supporting customers with the Twilio platform, resolving routine requests, and acting as a subject matter expert for APIs and SDKs. You will document all interactions, manage ticket queues, and escalate complex issues to senior technical resources.
Network Support Consultant
The Network Support Consultant monitors technical operations and collaborates with cross-functional teams and ISPs to resolve network performance issues. They also manage escalations and work with network architects to identify traffic optimization enhancements.
Technical Support
The Technical Support Analyst will implement real-time monitoring systems and act as the primary point of contact for resolving critical client incidents. They will also collaborate with backend teams on bug reproduction and process standardization to ensure operational scalability.
Customer Service Agent
Provide clear, empathetic, and prompt support to customers via email, live chat, and phone to resolve inquiries. Act as a customer advocate by reporting product issues and suggesting improvements to the development team.
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Paralegal with a talent for customer service (LegalTech)
The role involves managing legal drafting and review processes while providing high-quality customer service and technical support. You will act as a bridge between the company and its clients, ensuring customer satisfaction and assisting with product setup and inquiries.
Technical Support Specialist, IRE
Provide live technical support to customers via phone, chat, and email for SaaS solutions. Troubleshoot software issues and guide customers through the necessary steps to resolve them.
Customer Service Representative
The Customer Service Representative will provide responsive support to users via phone, chat, and email while managing tickets from intake to resolution. They are responsible for maintaining high customer satisfaction scores, adhering to service level agreements, and documenting all interactions accurately.
Sr Desktop Support Analyst
Provide Tier 2/Tier 3 technical support for macOS and Windows environments while managing endpoint lifecycles and identity access. Administer SaaS platforms, maintain IT service management workflows, and enable employees to leverage AI tools effectively.
Customer Service Representative – Collections & Accounts 23 applicants
The role involves managing day-to-day customer support and collections for an assigned portfolio of accounts. You will coordinate with Sales and Finance teams to process invoice adjustments, perform credit checks, and resolve account issues.
Customer Service Representative (Remote) 16 applicants
The role involves managing customer inquiries, providing booking support, and coordinating schedules within the logistics industry. You will also be responsible for maintaining accurate CRM records and conducting post-move follow-ups to ensure client satisfaction.
Tech Support Associate
The IT Support Specialist acts as the first point of contact for end-users, providing remote technical assistance and troubleshooting for hardware and software issues. They are responsible for ticket management, system health checks, device configuration, and maintaining accurate asset records within ServiceNow.
Customer Service & Admin Assistant CO
The role involves managing customer inquiries across multiple channels while maintaining accurate records and providing timely solutions. Additionally, the assistant will handle administrative tasks such as scheduling, data entry, and supporting internal operational projects.
Technical Support Representative - USA 11 applicants
The representative will triage and resolve inbound technical support tickets while maintaining accurate documentation in Zendesk. They will also advocate for platform features, assist with client training, and collaborate with internal teams to improve support processes.
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Sr. QA Consultant, Amazon Connect / Contact Center QA
The consultant will design and execute comprehensive test scenarios for Amazon Connect contact centers, including IVR, telephony, and omnichannel communications. They will also lead defect triage, coordinate with cross-functional stakeholders, and validate integrations across AWS, Salesforce, and AI platforms.
Technical Support Representative II
Provide basic technical support to customers by identifying and troubleshooting hardware, software, and system issues. Document interactions in a CRM system and collaborate with other departments to ensure effective solutions and customer satisfaction.
Paralegal Immigration Support
The paralegal will prepare and review USCIS forms while maintaining accurate case documentation and monitoring progress. They will also provide administrative support and ensure all filings comply with official submission requirements.
Customer Support Agent CO
The Customer Support Agent will respond to inquiries via email, chat, and phone while troubleshooting and resolving customer issues. They are responsible for maintaining accurate records and collaborating with internal teams to improve the overall customer experience.
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