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The specialist will perform a range of contracting actions across pre-award and post-award phases to ensure compliant contract execution. Duties include soliciting, evaluating, and negotiating contracts while providing recommendations to the Contracting Officer.
The Senior Compliance Analyst will provide product filing and operational compliance support for the Retirement Division while managing state filings strategy. They will also conduct research, assess compliance issues, and collaborate with business teams to implement solutions and maintain regulatory standards.
Provide technical and application support to healthcare professionals via phone in a 24/7 environment. Troubleshoot clinical application issues, document incidents in the ticketing system, and escalate complex problems to appropriate teams.
The role involves building and maintaining automation tools to ensure the reliability and performance of critical physical security and cloud infrastructure. You will also lead incident remediation, conduct root cause analysis, and manage infrastructure-as-code configurations to reduce operational toil.
Serve as an embedded subject matter expert providing training and enablement for the Virtualitics Readiness AI platform at customer sites. Act as a customer advocate by representing user needs to internal engineering teams and ensuring successful mission integration.
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The Sleep Support Specialist optimizes Inspire UAS therapy outcomes by providing clinical leadership, training customers on device programming, and supporting titration sleep studies. The role also involves troubleshooting technical issues, managing patient care, and contributing to the research and development of therapy algorithms.
The Technical Support Engineer will take ownership of customer issues, diagnose and troubleshoot technical problems, and ensure timely resolution. They are also responsible for documenting knowledge base articles and meeting service level agreements for issue severity.
You will manage end-to-end IT support and administration for tools like Google Workspace, Okta, and Slack while building AI-assisted workflows to automate common requests. Additionally, you will oversee endpoint device management via MDM and partner with security teams to ensure efficient access reviews and incident triage.
The IT support specialist provides essential Tier 1 helpdesk and operations support, including hardware and software troubleshooting and user account management. They are also responsible for maintaining IT asset inventories, documenting procedures, and assisting with cybersecurity initiatives.
The Client Support Specialist serves as the primary point of contact for clients, managing system updates and providing technical support via phone, video, and email. They also collaborate with Client Success Managers to configure new applications and ensure accuracy across government-funded programs.
The specialist will manage business practices, approve pricing, and handle lease documentation for property management clients. They will also collaborate with internal teams and external stakeholders to ensure operational guidelines and revenue management goals are met.
The Technical Support Specialist will provide customer support via phone and email while troubleshooting technical issues to their root cause. They will also document technical findings and assist the engineering team with software and hardware testing.
Handle customer interactions across phone, email, live chat, and social media to resolve unique product and fulfillment inquiries. Manage multi-system workflows by cross-referencing order data, design files, and CRM tools to provide elevated service.
The Acquisition Support Specialist provides procurement advisory services and develops acquisition documentation such as SOWs, PWSs, and IGCEs for the FDA Sentinel program. They also assist with market research, proposal evaluation, and contract administration while ensuring compliance with federal regulations.
You will handle inbound interactions for major brands, assisting customers with questions, service requests, and product support. You are expected to maintain professionalism, accuracy, and brand alignment while using guided systems.
The role involves managing customer support inquiries, orders, and shipping issues while providing administrative and operational support to the leadership team. You will be responsible for coordinating with vendors, maintaining documentation, and ensuring efficient business processes.
The Customer Support Specialist will act as the first line of support, registering client requests and diagnosing technical issues. They are also responsible for providing accurate feedback, maintaining the knowledge base, and managing multiple open issues simultaneously.
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The Senior Software Engineer will focus on compliance validation, defect remediation, and production support for a federal data integration program. Responsibilities include maintaining deployment runbooks, monitoring system performance, and ensuring the platform meets ESA Section 7 regulatory requirements.
The role involves managing technology onboarding, PMS conversions, and coordinating with external MSPs across a network of dental practices. You will also administer core platforms like Microsoft 365, Intune, and various dental software while ensuring security and HIPAA compliance.
You will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple communication channels. Additionally, you will contribute to the creation of training materials and gather customer feedback to help shape future software releases.
You will serve as the primary technical point of contact for resolving complex, escalated issues within the cloud-based financial crime prevention platform. This involves managing customer incidents, driving root cause analysis, and coordinating resolution efforts across engineering teams.
The Support Delivery Lead will oversee daily operational delivery for User Support, managing five Team Leads across multiple shifts. They are responsible for driving performance against KPIs, ensuring business continuity, and coordinating workforce planning.
You will serve as the primary point of contact for users, resolving technical and product-related inquiries via email, chat, and video calls. Additionally, you will collaborate with internal teams to optimize support processes and contribute to the rollout of new product features.
You will manage day-to-day marketing activities, including updating landing pages, executing paid campaigns, and creating ad creatives. You will also be responsible for writing copy, managing newsletters, and reporting on performance metrics using various marketing tools.
The Acquisition Support Specialist provides procurement advisory services and develops acquisition documentation for the FDA Sentinel 3.0 program. They collaborate with subject matter experts to ensure compliance with federal regulations throughout the entire acquisition lifecycle.
The analyst will monitor customer environments on the intelligence platform to produce actionable alerts and reports. They are also responsible for investigating urgent cyber incidents and resolving Tier 1 technical issues for customers.
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The ERP Support Specialist II is responsible for diagnosing and resolving technical issues within the Epicor Kinetic SaaS environment. They collaborate with business stakeholders to configure, maintain, and enhance ERP solutions while providing training and support to users across various functional areas.
Manage end-to-end payroll processes and maintain accurate employee records. Support HR administration, employee lifecycle processes, and assist with payroll reporting and reconciliations.
The Digital Support Analyst manages complex technical support cases for InvestorLine clients, including troubleshooting website and mobile app issues. They serve as the primary point of contact for platform concerns and coordinate with internal teams to ensure timely resolution.
The Enterprise Support Team Lead manages and coaches a team of Support Specialists to ensure high-quality service for enterprise veterinary clients. This role involves overseeing SLAs, managing hypercare for new clinics, and acting as the primary escalation point for complex customer issues.
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