Lead and mentor a team of L2 B2B Support Engineers to resolve complex technical issues and maintain high performance. Coordinate with engineering and product teams to handle critical incidents and drive process improvements for long-term stability.
Remote Support Specialist Jobs (4,587)
Search = support
Manage customer inquiries and technical troubleshooting via Zendesk and chat while maintaining structured documentation. Coordinate operational workflows including order processing in Shopify and the maintenance of internal CRM and product data.
You will serve as the primary point of contact for users, managing inquiries via CRM and phone while ensuring high levels of customer satisfaction. Additionally, you will engage with the open-source community and provide actionable feedback to internal product and engineering teams.
You will resolve complex technical escalations and provide mentorship to Tier 1 support engineers. Additionally, you will collaborate with engineering and product teams to drive resolution of critical issues and improve customer education.
The ICT Support Specialist will manage internet connectivity and IT infrastructure for school-based programs and country offices. They will also provide helpdesk support to staff, administer cloud systems, and deliver digital literacy training.
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The Customer Support Engineer is responsible for installing and maintaining diagnostic instruments while providing technical support and training to customers. They must ensure timely preventive maintenance and manage spare parts inventory to minimize equipment downtime.
Senior Designated Support Engineer
Data Direct Networks
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Full Time
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4 Weeks Ago
Data Direct Networks
Provide advanced technical support for high-performance storage solutions and act as a senior escalation point for complex customer issues across the EMEA region. Collaborate with global engineering teams to resolve incidents, perform root cause analysis, and ensure the reliable operation of strategic customer environments.
Senior Designated Support Engineer
Data Direct Networks
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Full Time
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4 Weeks Ago
Data Direct Networks
Provide advanced technical support for high-performance storage solutions across the APAC region while managing complex escalations. Collaborate with global engineering teams to ensure system reliability and contribute to product quality improvements.
Customer Support Engineer - Pondicherry
Danaher Corporation
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Full Time
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4 Weeks Ago
Danaher Corporation
The Customer Support Engineer is responsible for installing and maintaining diagnostic instruments while providing basic operation training to customers. They must ensure timely preventive maintenance and perform technical troubleshooting to minimize equipment downtime.
Customer Support Engineer - Chennai
Danaher Corporation
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Full Time
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4 Weeks Ago
Danaher Corporation
The Customer Support Engineer is responsible for installing and maintaining diagnostic instruments while providing technical service and operational training to customers. They must ensure timely preventive maintenance and manage technical troubleshooting to minimize equipment downtime.
The Customer Support Engineer will provide expert technical support to resolve software issues and ensure customer satisfaction through proactive engagement. They will collaborate with Engineering and Operations teams to manage support queues and document technical solutions within the CRM.
The Senior Support Specialist will manage, classify, and resolve high-volume technical tickets while ensuring compliance with established SLAs. They will also conduct in-depth incident diagnostics, document root causes, and collaborate with internal teams to improve product and support processes.
The Chat Support Clerk serves as the first point of contact for clients, providing professional assistance and accurate information regarding legal services. They are responsible for documenting interactions, managing multiple chat conversations, and directing inquiries to the appropriate legal staff.
The specialist will provide timely and empathetic support to clients via email and chat platforms while maintaining confidentiality. They will also collaborate with legal teams to resolve concerns and document all interactions in the case management system.
The Client Support Agent is responsible for handling customer service calls and resolving inquiries professionally for Fortune 500 companies. They must accurately document call details and maintain compliance with program requirements while meeting performance benchmarks.
The Client Support Specialist will guide clients through the travel planning and booking process while managing arrangements from start to finish. Responsibilities include handling inquiries, conducting research, coordinating reservations, and providing follow-up support.
The Concierge Support Specialist will assist clients by organizing travel plans, coordinating logistics, and ensuring a seamless experience. They are responsible for managing client inquiries, maintaining accurate records, and providing timely updates throughout the planning process.
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Senior Client Support Specialist
SMA Support Services
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Full Time
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4 Weeks Ago
SMA Support Services
The Senior Client Support Specialist will handle client support tasks, pull and present reports, and potentially assist in team leadership or coaching duties. The role requires maintaining high performance standards and contributing to team goals in a BPO environment.
The Sales Support Specialist will provide operational support to sales and field teams, ensuring precise order processing and efficient contract management. They will also act as a primary point of contact for customer inquiries, manage CRM data, and drive process improvements within the sales department.
Billing & Recruitment Support Specialist (Healthcare)
SmartScale360
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Full Time
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4 Weeks Ago
SmartScale360
The specialist will manage billing processes for long-term care and veteran clients while supporting recruitment efforts through candidate screening and record maintenance. They will ensure accurate documentation and effective communication to support U.S.-based home care operations.
You will be responsible for monitoring and handling customer requests, troubleshooting complex issues, and automating support workflows for the Graph Search platform. Additionally, you will advocate for customer needs by partnering with engineering teams to improve product usability and documentation.
(Part-Time): Air Domain Subject Matter Expert (SME) (Air-to-Ground Integration / Close Air Support)
Hoplite Group
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Full Time
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4 Weeks Ago
Hoplite Group
The Air Domain Subject Matter Expert will assess, validate, and refine a partner nation's Air-to-Ground Integration capability framework, doctrine, and training systems. They will also evaluate Joint Terminal Attack Controller certification requirements and provide recommendations to improve operational effectiveness and force generation.
The Support Analyst validates auction data for properties by performing detailed comparisons of closing, title, and contractual documentation. They ensure regulatory compliance and maintain high accuracy while managing a high-volume workflow within strict turnaround times.
The technician will support on-site commissioning, integration, and troubleshooting of complex autonomous mobile robotics (AMR) systems. They are responsible for performing preventative maintenance, delivering user training, and ensuring system stability during and after deployment.
The Deployment Support Technician will perform on-site commissioning, integration, and troubleshooting of complex autonomous mobile robotics systems. They will also conduct preventative maintenance, provide user training, and coordinate with engineering teams to ensure system stability and minimize production downtime.
The Client Support Specialist will resolve technical product issues via email, chat, and video while acting as a product expert. They will collaborate with engineering teams to escalate issues and provide feedback to drive product improvements.
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Temporary Outpatient Support Clinician
Mountainside Treatment Center
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Part Time
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4 Weeks Ago
Mountainside Treatment Center
The clinician performs comprehensive intake assessments to determine appropriate levels of care and develops collaborative treatment plans for clients. They also provide virtual case management and maintain clinical documentation in accordance with regulatory standards.
Outside Sales & Support Consultant
PAVE by Discovery Loft Inc.
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Full Time
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4 Weeks Ago
PAVE by Discovery Loft Inc.
The consultant is responsible for managing client relationships, generating new business opportunities, and providing hands-on support within a designated territory. They will conduct on-site meetings, present company solutions, and ensure sales and retention targets are met.
The Sales Support Representative will manage patient order documentation and serve as a primary liaison between healthcare providers and internal teams. They are responsible for ensuring order accuracy, maintaining CRM records, and supporting operational workflows to improve clinic engagement.
Sales Support Specialist - Key Accounts
Breakthru Beverage Group
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Full Time
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4 Weeks Ago
Breakthru Beverage Group
The Key Accounts Specialist provides administrative, operational, and strategic support to the sales team to ensure the successful execution of sales programs and data management. They also manage relationships with local customers, advocate for company brands, and collaborate with internal teams to drive volume and profit growth.
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