Ensure the operational efficiency, stability, and availability of complex application systems through incident management and DevOps practices. Mentor junior peers and implement continuous delivery to provide high-quality software solutions for clients.
Remote Support Specialist Jobs (5,740)
Search = support
Respond to seller queries via email and act as a mediator between internal stakeholders and sellers. Analyze product malfunctions and assist in improving self-help FAQ content to reduce contact rates.
Develop, validate, and optimize VyOS networking solutions through the design of PoC scenarios and feature testing. Diagnose complex network issues and maintain detailed technical documentation to support internal and external stakeholders.
Manage the WhatsApp-based Remote Engagement Service by responding to patient queries and documenting conversations. Translate regional language queries into English for the medical team and conduct follow-up calls and surveys.
Provide professional customer support via email, chat, and phone to resolve inquiries efficiently. Maintain accurate records in support systems and escalate complex issues while following client quality standards.
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Data Support Lead
Management Science Associates, Inc.
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Full Time
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2 Weeks Ago
Management Science Associates, Inc.
Oversee master and client data operations to ensure high-quality delivery and operational performance. Lead a team in executing data support projects, refining processes for scalability, and managing workload prioritization.
Serve as the primary point of triage and resolution for all Foundry platform support requests, diagnosing issues at the Spark and pipeline level. Develop documentation, monitoring systems, and onboarding materials to reduce recurring issues and improve user proficiency.
Own and evolve the organizational ontology within the Palantir Foundry implementation to serve as the central consumption point for structured data. Partner with cross-functional teams to model real-world operations and manage the ontology backlog and long-term architecture.
Manage day-to-day identity and access management operations, including user provisioning, deprovisioning, and authentication support. Collaborate with IT teams to resolve IAM incidents via ServiceNow and ensure adherence to security compliance and access reviews.
Manage a WhatsApp-based Remote Engagement Service to answer medical and non-medical queries from patients and families. Translate regional language queries into English for the medical team and maintain detailed conversation reports.
IT M365 Administrator / Support (m/f/d)
Fusion Consulting
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Full Time
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2 Weeks Ago
Fusion Consulting
Manage and optimize the Microsoft 365 environment, including Entra ID, Exchange, and Teams, to ensure a secure Modern Workplace. Provide Level 2/3 support and implement security, compliance, and device management policies via Intune.
Act as the first point of contact for merchants to troubleshoot issues and provide guidance on product best practices. Collaborate with Customer Success, Engineering, and Product teams to resolve technical problems and improve support processes.
Provide high-level technical expertise to Ruckus Premium customers by troubleshooting complex networking issues and driving cases to closure. Collaborate with Engineering teams to resolve product bugs and create internal knowledge base documentation.
IT M365 Administrator / Support (m/f/d)
Fusion Consulting
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Full Time
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2 Weeks Ago
Fusion Consulting
Manage and optimize the Microsoft 365 environment, including Entra ID, Exchange, and SharePoint, to ensure a secure Modern Workplace. Implement security governance, manage devices via Intune, and provide advanced technical support and automation through PowerShell.
Service & Support Professional (m/f/d)
CompuGroup Medical
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Full Time
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2 Weeks Ago
CompuGroup Medical
Manage and resolve customer requests and incidents for the MOLIS laboratory management solution using CRM tools. Coordinate between internal teams such as R&D and Deployment to ensure service level agreements (SLAs) are met.
SAP SuccessFactors Integration Support Consultant (remote)
Effective People
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Full Time
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2 Weeks Ago
Effective People
Provide day-to-day support, monitoring, and troubleshooting for SAP SuccessFactors integrations across SAP and non-SAP systems. Collaborate with clients and technical teams to resolve incidents and maintain technical documentation.
Serve as the primary contact for property managers to provide platform guidance and troubleshoot technical issues. Analyze market trends and competitor activity across short-term rental platforms to provide data-driven growth recommendations.
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Provide high-quality customer support in Korean via chat, email, and ticketing systems to resolve gameplay and account issues. Collaborate with cross-functional teams to escalate critical problems and contribute to the creation of Korean support materials and FAQs.
Coordinate and maintain IT systems within Global Advance Logistics Centers, focusing on the Pick, Pack, and Ship functions. Provide remote technical support for hardware, software, and network infrastructure while managing IT assets and consumables.
The role involves ensuring the stability and standard of the Genesys Cloud CX platform across 15+ European countries. Responsibilities include implementing new functionalities, managing incidents, and collaborating with IT departments to improve processes.
Provide primary telephone support for remote monitoring services targeting medical institutions and clinics. Responsibilities include handling inquiries, data entry, managing missing data re-transmission, and setting up service accounts via the web.
Lead and evolve the Technical Support Desk to ensure high-quality technical assistance and product compliance across Europe. Drive operational growth by implementing AI tools, optimizing solution sizing, and managing technical knowledge across teams.
Lead and develop a team of Support Leads to drive operational excellence and customer satisfaction within the Shared Service Center. Partner with cross-functional teams to implement strategic improvements and enhance the end-to-end customer experience.
Handle customer reservations and inquiries via phone for a car rental office in Australia. Maintain and troubleshoot IT systems, hardware, and software while documenting procedures for the call center team.
Lead and manage daily IT support operations across Europe and APAC, ensuring alignment with global standards and service delivery expectations. Manage a distributed team of specialists and serve as the primary regional escalation point for complex technical issues.
The role focuses on the operational implementation of support processes across projects, including coordinating with grid operators and managing project documentation. The manager ensures quality, completeness, and deadline compliance for specific task packages without overall project ownership.
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Program Analyst - Real Property Support Services (RPSS)
Bodwé Professional Services Group
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Full Time
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2 Weeks Ago
Bodwé Professional Services Group
Serve as the technical lead and subject matter expert for DoD Real Property Systems of Record to ensure data accuracy and integrity. Provide system administration, reporting, and analytical guidance to support infrastructure planning and audit readiness.
Traveller Support Agent - Trilingual French, English and Spanish Speaker Brazil – Remote
OnSpot Travel Solutions
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Full Time
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2 Weeks Ago
OnSpot Travel Solutions
Provide real-time support to international travellers to ensure high-quality travel experiences. Manage requests and resolve unexpected situations throughout the customer journey.
1980 Sr DevOps Engineer - UK/Europe Support
In All Media Inc
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Full Time
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2 Weeks Ago
In All Media Inc
Lead cloud infrastructure migrations and provide dedicated DevOps support for UK and European engineering stakeholders. Maintain and scale cloud environments using Terraform and optimize CI/CD pipelines via Jenkins.
Senior Support Engineer | IT Infraestructure Company | 📍Remote
Prometeo Talent
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Full Time
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2 Weeks Ago
Prometeo Talent
Triage and troubleshoot complex backup and recovery issues while collaborating directly with customers to provide action plans. Perform root cause analysis, automate system health checks, and manage critical 24/7 on-call rotations.
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