See how much of this job your resume covers, and what’s missing.
Want a recruiter to go through it line by line?
Get professional reviewUpload your resume and we draft a letter for this exact role, tailored to what it asks for.
The Customer Support Specialist will act as the first line of support, registering client requests and diagnosing technical issues. They are also responsible for providing accurate feedback, maintaining the knowledge base, and managing multiple open issues simultaneously.
Welcome to Syrve — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing.
Our Mission
At Syrve, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work.
Our Product
Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It's a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup.
We're presently expanding our multinational team and seeking a Customer Support Specialist.
Responsibilities
Registration of all client requests in the task management service
Ask customers targeted questions to quickly understand the root of the problem
Provide prompt and accurate feedback to clients
Properly escalate unresolved issues to appropriate internal teams
Providing advice to clients on using the software
Prioritize and manage several open issues at one time
Receiving and resolving requests via email
Acting as the first line of support for all external delivery integrations
Creating new instructions in the knowledge base
Maintain jovial relationships with clients
Proficient in written and verbal communication in English and Russian
Basic computer and printer skills
Introduction to local and global computer networks
Hands-on experience with Windows/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Experienced in using CRM systems, clear understanding of the workflows
Familiarity with Iiko or Syrve platform is mandatoy
We offer
Work at a truly international company with a global footprint
Fully remote — work from anywhere
Comprehensive health insurance
2-2 work schedule (2 days on, 2 days off)
Stop the endless job search. Our AI finds and applies to the best jobs for you.
Featuring 215,289+ Jobs in Support
Answer easy questions
215,289+ jobs across 15+ categories
Get your best job matches
Only hand-screened, legit jobs
Find a remote job faster
No ads, scams, or junk
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
