Provide timely and empathetic support to customers via chat and email to guide them through platform features. Collaborate cross-functionally and maintain internal knowledge bases to ensure a smooth customer experience.
Remote Support Jobs in United States (5,839)
Remote in = United States
Job category = Support
Serve as the first point of contact for customer inquiries via phone, email, and chat to resolve basic to moderately complex technical issues. Document all interactions accurately and escalate complex cases to Tier 2 support while contributing to the internal knowledge base.
Handle inbound and outbound calls to resolve customer issues with professionalism and empathy. Accurately input data into client systems and follow up to ensure customer satisfaction.
The representative is responsible for accurately processing customer orders and executing defined policies and procedures. Key duties include logistics coordination, managing customer complaints, and supporting month-end close activities.
Serve as the primary technical resource for enterprise customers by diagnosing platform issues and resolving tickets across email, phone, and chat. Act as a critical feedback loop between customers and the product and engineering teams to improve the SaaS platform.
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Provide high-quality support to users via email regarding app functionality, subscriptions, and connected devices. Troubleshoot complex technical issues and collaborate with internal teams to improve product workflows.
Handle inbound and outbound calls to assist customers with insurance policies, billing, and mortgage verifications. Research customer inquiries and coordinate with underwriters to ensure service levels are met.
Dean of Student Support
Innovative Network of Knowledge
·
Full Time
·
3 Weeks Ago
Innovative Network of Knowledge
Lead and manage the Educational Concierge team to ensure a consistent and exceptional student onboarding and success experience. Oversee daily attendance tracking, state compliance, and the development of school-wide communication and engagement systems.
Online - Trip Planning Support Advisor- Entry Level
Careers In Travel | Destination Planners
·
Full Time
·
3 Weeks Ago
Careers In Travel | Destination Planners
Assist clients with organizing trip details, researching destinations, and preparing itinerary documentation. Maintain accurate client records and provide general administrative support throughout the planning process.
Online - Itinerary Support Representative - No Experience Needed
Careers In Travel | Destination Planners
·
Full Time
·
3 Weeks Ago
Careers In Travel | Destination Planners
The role involves coordinating itinerary details, scheduling, and documentation while maintaining professional communication with clients. It focuses on ensuring accuracy in itinerary components and responding to client inquiries in a timely manner.
Fully Remote | Travel Customer Support | Entry Level 12 APPLICANTS
Careers In Travel | Destination Planners
·
Full Time
·
3 Weeks Ago
Careers In Travel | Destination Planners
Assist clients with vacation research, reservations coordination, and general travel inquiries. Provide booking support for flights, hotels, and cruises while maintaining accurate client records.
Hospitality Customer Service – Hotel Reservations (Remote)
Careers In Travel | Destination Planners
·
Full Time
·
3 Weeks Ago
Careers In Travel | Destination Planners
Assist clients with selecting, booking, and managing hotel reservations while providing accurate pricing and amenity information. Maintain detailed records of client interactions and collaborate with the team to ensure a seamless travel experience.
Remote - Itinerary Support Coordinator - We Will Train You
Careers In Travel | Destination Planners
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Full Time
·
3 Weeks Ago
Careers In Travel | Destination Planners
The coordinator manages itinerary scheduling, documentation, and timelines while maintaining professional communication with clients. They ensure all itinerary components are accurately recorded and follow established quality workflows.
Online Reservations & Guest Support Specialist – Entry Level
Careers In Travel | Destination Planners
·
Full Time
·
3 Weeks Ago
Careers In Travel | Destination Planners
The specialist manages reservation requests, scheduling updates, and guest inquiries via various communication platforms. They are responsible for maintaining accurate records and ensuring a positive guest experience through professional coordination.
Remote | Itinerary Support Coordinator | No Experience Needed
Careers In Travel | Destination Planners
·
Full Time
·
3 Weeks Ago
Careers In Travel | Destination Planners
The coordinator manages itinerary scheduling, documentation, and timelines for clients. They are responsible for professional client communication and ensuring all itinerary components are accurately recorded.
Remote - Trip Planning Support Advisor
Careers In Travel | Destination Planners
·
Full Time
·
3 Weeks Ago
Careers In Travel | Destination Planners
The role involves assisting clients with organizing trip details, researching destinations, and preparing travel itineraries. It also includes maintaining accurate client records and providing general administrative support throughout the planning process.
Remote | Reservations & Guest Support Specialist
Careers In Travel | Destination Planners
·
Full Time
·
3 Weeks Ago
Careers In Travel | Destination Planners
The specialist manages reservation requests, scheduling updates, and guest inquiries across various communication platforms. They are responsible for maintaining accurate records and ensuring a smooth, professional guest experience.
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Remote | Travel Support | Cruise Packages
Careers In Travel | Destination Planners
·
Full Time
·
3 Weeks Ago
Careers In Travel | Destination Planners
Connect with potential clients to gather travel details and schedule consultations for cruise specialists. Maintain accurate records of leads and coordinate smooth client handoffs to the travel team.
Reservations & Guest Support Specialist – Remote
Careers In Travel | Destination Planners
·
Full Time
·
3 Weeks Ago
Careers In Travel | Destination Planners
The specialist manages reservation requests, scheduling updates, and guest inquiries across various communication platforms. They are responsible for maintaining accurate records and ensuring a smooth, professional guest experience.
Travel Support Advisor (Remote)
Careers In Travel | Destination Planners
·
Full Time
·
3 Weeks Ago
Careers In Travel | Destination Planners
Assist clients with travel planning, including bookings for flights, hotels, and vacation packages. Coordinate with travel suppliers to resolve issues and maintain accurate client records.
Work From Home | Customer Service | Vacation Planner
Careers In Travel | Destination Planners
·
Full Time
·
3 Weeks Ago
Careers In Travel | Destination Planners
Assist clients with personalized travel planning, including destination selection, accommodations, and transportation. Coordinate all booking arrangements and maintain ongoing communication with clients to ensure a high-quality vacation experience.
Sr. Director, Healthcare Member Contact Center
Navitus Health Solutions, LLC
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Full Time
·
3 Weeks Ago
Navitus Health Solutions, LLC
Provide strategic leadership and operational oversight for a 24/7/365 omnichannel healthcare member contact center. Lead operational redesigns and partner with IT to optimize systems, ensuring scalable and resilient customer support models.
Lead and guide the Operations Support team to ensure smooth daily operations and efficient workflow management. Serve as a bridge between coordinators and supervisors by providing training, mentorship, and resolving complex operational issues.
Conduct IT current-state assessments and healthcare benchmarking to provide data-driven insights for strategic decision-making. Develop data models, ROI frameworks, and client-facing presentations to support US-based healthcare client engagements.
Respond to customer inquiries via phone, email, and chat to ensure a seamless shopping experience. Assist with order placement, tracking, returns, and resolving billing or delivery issues.
Respond to customer inquiries via phone, email, and chat to ensure a seamless shopping experience. Assist with order placement, product information, returns, and the resolution of billing or delivery issues.
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Behavioral Health Peer Support Specialist
MAP Care Solutions
·
Full Time
·
3 Weeks Ago
MAP Care Solutions
Provide real-world support, mentoring, and advocacy for peers with behavioral health conditions using lived experience. Manage a personal caseload via telehealth and participate in a 24/7 on-call rotation.
Provide ongoing support, coaching, and advocacy for individuals and families recovering from substance use disorders via telephone and video conference. Maintain accurate documentation of peer encounters and collaborate with clinical teams to guide peers toward community resources.
The role focuses on supporting the Client Service Team by creating on-message public-facing materials and implementing communication and campaign plans. Responsibilities include drafting messaging, coordinating with art and field teams, and managing client deliverables.
The role focuses on optimizing and supporting the customer onboarding process to ensure a successful experience. Key duties include managing onboarding tickets, collaborating with IT and Sales teams, and developing operational KPIs within HubSpot.
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354
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196
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100
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96
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86
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33270
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23921
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10525
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6703
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5036
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3460
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2816
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2396
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1980
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1656
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1063
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681
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