Customer Service Rep/ Remote CA

COMPANY SUMMARY:
 
Marketing.com brings together people from diverse personal and professional backgrounds to create a technology-centered, people-powered culture that is constantly evolving and redefining how marketing is done. Our team members bring to work a combined history of dedication, service and being the best at what they do—everyday. With over 30 production facilities in the US and Canada (and growing!), we provide comprehensive digital marketing services, commercial printing, warehousing & fulfillment, direct mail marketing, sign manufacturing & fabrication, and promotional products. 

We are expanding at warp speed and are adding to our team – from our sales office and shop floor locations to our remote online team members. We are a diverse, creative, and passionate crew who is always looking to discover and implement fresh, innovative ideas and make some pretty amazing things. 

 

A Customer Service Rep, or Office Manager, completes clerical and administrative tasks for an office. Their main duties include welcoming and directing visitors, coordinating meetings and appointments and performing clerical tasks, like answering phones and responding to emails.

 

• Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy

• Supervise members of the administrative staff, equally dividing responsibilities to improve performance

• Manage agendas, travel plans and appointments for upper management

• Manage emails, letters, packages, phone calls and other forms of correspondence

• Support bookkeeping and budgeting procedures for the company

• Create and update databases and records for financial information, personnel and other data

• Track and replace office supplies as necessary to avoid interruptions in standard front office procedures

• Submit reports and prepare proposals and presentations as needed

• Assist colleagues whenever there is an opportunity to do so

 

• High school diploma or equivalent required.

• At least two years of progressively responsible clerical experience required.

 

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills, with a proven ability to meet deadlines.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to function well in a high-paced work environment.

• Basic understanding of how to operate standard business equipment.