Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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The Technical Support Specialist will resolve client support cases via multiple channels while serving as a subject matter expert on platform functionality and integrations. They will also partner with internal teams to troubleshoot complex issues, maintain documentation, and contribute to product improvements.
Manage pending Social Security application cases by gathering documentation, contacting members and government agencies, tracking case progress, and advocating for timely decisions. Educate and support members, maintain accurate case records, prepare appeal documentation, and contribute to team training and improvement projects.
Respond to patient inquiries about onboarding, billing, insurance coverage, remote monitoring, and devices through chat, email, and internal messaging, explaining complex topics clearly and empathetically. Document interactions, manage follow-ups and escalations, troubleshoot issues, and coordinate with internal teams to ensure accurate, consistent, and timely support.
Support callers affected by disasters by conducting scripted registration interviews, entering information into FEMA’s NEMIS-IA system, answering questions, and providing appropriate referrals. Protect sensitive information while meeting call-handling, schedule-adherence, and quality standards, and attend shift briefings.
Handle inbound and outbound customer calls, authenticate customers, and assist with account servicing, transactions, debit cards, and digital banking. Investigate and resolve service issues, document interactions, educate customers about bank offerings, and meet service goals while following security and regulatory requirements.
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Manage customer inquiries across phone, email, and chat; own support tickets through resolution while meeting service and customer satisfaction targets. Troubleshoot platform, accounting, and workflow issues, document solutions, educate customers, and collaborate with internal teams to improve support processes and product quality.
Handle inbound and outbound customer calls, understand customer needs, resolve questions and complaints, and provide accurate, efficient support. Use contact center tools and systems, meet service metrics, recommend suitable products or services, and build trusted relationships with customers and team members.
Investigate and resolve escalated customer issues across the SaaS platform, integrations, identity, connectivity, and performance, documenting incidents and communicating updates through resolution. Use approved AI and diagnostic tools to improve troubleshooting and reporting, while collaborating with Engineering, Product, Professional Services, and Customer Success to validate fixes and improve support operations.
Service customer accounts throughout an assigned territory by conducting pharmaceutical inventory and reverse logistics activities, packaging products, and coordinating shipments. Manage travel, expenses, customer communications, and service quality while meeting productivity and customer satisfaction targets.
Lead the daily operations and performance of a help desk customer service team, including ticket prioritization, escalations, service-level compliance, and staff development. Improve procedures and customer experience by analyzing trends, maintaining knowledge base content, and collaborating with program teams on new technologies and processes.
Handle 60–80 incoming calls per day from customers and pharmacies about home-delivery pharmacy services and pharmacy benefits, asking relevant questions, listening actively, and documenting information in computer systems. Make occasional outbound follow-up calls to customers.
Provide first-line technical support to customers by diagnosing software, hardware, installation, and configuration issues, answering product and postal requirements questions, and documenting resolutions. Own customer issues through resolution, escalating complex cases and collaborating with internal teams while maintaining support resources and identifying product improvements.
Research and resolve supplier invoice and purchase order discrepancies, including tariff issues, and coordinate corrective actions with Accounts Payable, Sales, Operations, Finance, and Inventory teams. Process related inventory and cost adjustments, manage a high volume of cases across branches, and provide field teams with subject-matter support.
The Technical Sales Support Specialist provides expert application support, product recommendations, and troubleshooting for conveyor belting solutions across the Americas. This role involves collaborating with sales, engineering, and customers to manage projects, conduct site surveys, and deliver technical training.
The role involves performing front-line pharmacy technician duties while providing training and development support to new and existing team members. You will also assist in coordinating cross-training schedules and supporting continuous improvement projects within the department.
The Customer Experience Specialist is responsible for coordinating service requests and providing professional guidance to clients. They must maintain accurate records, track scheduling updates, and ensure timely follow-up support.
You will manage policy onboarding, premium processing, and financial reporting while ensuring data integrity through rigorous quality control. Additionally, you will analyze insurance contracts and medical records to support underwriting decisions and suggest workflow improvements.
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The Director of Customer Support leads the centralized Customer Operations organization, overseeing service, dispatch, workforce management, and quality assurance. This role develops and executes strategies to improve customer satisfaction, operational efficiency, and business performance through data-driven decision-making and technology innovation.
The Lead Customer Experience Technical Engagement Manager serves as a strategic advisor and executive partner for premium accounts to ensure system stability and maximize investment value. This role involves orchestrating internal resources, managing escalations, and driving adoption through proactive technical and business leadership.
Care Managers handle insurance eligibility, benefit investigations, and prior authorizations while providing support to patients and providers. They also manage inbound and outbound calls to assist with pharmacy services and copay assistance programs.
The Concierge Support Specialist researches and coordinates vacation services such as accommodations, cruises, and tours for clients. They also provide ongoing support by managing itineraries, answering questions, and ensuring all travel details are accurate and organized.
Manage high-volume inbound calls from policyholders and agents to provide underwriting guidance and resolve policy-related inquiries. Collaborate with internal departments to process submissions, update records, and ensure compliance with underwriting guidelines.
The Customer Service Lead assists in managing daily team operations, supervising associates, and resolving complex client escalations. They also facilitate training, participate in hiring processes, and collaborate on cross-functional projects to improve service quality.
The Intensive Support Coordinator assists individuals with intellectual and developmental disabilities in accessing and coordinating community-based services. They are responsible for developing support plans, monitoring service delivery, and maintaining documentation to ensure compliance with state guidelines.
The Vice President will lead cross-functional teams to execute complex initiatives while driving customer satisfaction and long-term value. This role involves establishing standardized processes, managing project governance, and overseeing financial performance and risk mitigation.
The Pharmacy Technician acts as a liaison between patients, providers, and pharmacists to manage medication refills and renewals. They are responsible for handling high-volume inbound and outbound calls, documenting patient requests, and coordinating with care teams to resolve barriers to medication access.
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The administrative assistant will manage complex scheduling with legislative offices and oversee trainee onboarding and offboarding processes. They will also maintain communication platforms, update websites, and support project managers with various administrative initiatives.
The Senior Field Service Representative is responsible for the installation, commissioning, maintenance, and repair of liquid cooling systems in mission-critical data center environments. This role also provides technical leadership to field personnel and serves as the primary onsite liaison for customer projects.
The Patient Account Specialist will handle inbound patient calls to assist with billing inquiries, insurance questions, and payment processing. They are responsible for maintaining professional relationships and escalating complex issues to the Accounts Receivable team.
You will assist clients with travel planning, reservations, and ongoing support throughout their journeys. Additionally, you will collaborate with team members to ensure quality service and resolve client issues promptly.
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