Customer Care Representative Part-Time

Customer Care Representative

Operations | Banking

Reports to: Customer Care Supervisor

Summary of the Role

The Customer Care Representative serves as the primary point of contact for customers, delivering exceptional service through inbound and outbound telephone interactions. This role supports customer account servicing, digital banking, debit card services, transaction inquiries, and product education while maintaining compliance with bank policies, security protocols, and regulatory requirements. The successful candidate must reside within a reasonable commuting distance of our office. While this position is primarily remote, occasional travel to the office may be required for hardware or system issues and periodic in-person meetings. This position is an evening shift working 4 evenings per week plus every Saturday. 

Key Responsibilities

Skills

Customer Service Excellence | Telephone & Contact Center Operations
 Digital Banking Support | Problem Solving & Conflict Resolution
 Banking Products & Services | Written & Verbal Communication
 Customer Relationship Management | Regulatory Compliance
 Attention to Detail | Time Management & Multitasking

Qualifications

Why Join Us

• Opportunity to build meaningful customer relationships
• Support the Bank’s service mission and commitment to exceptional customer service
• Contribute directly to customer satisfaction and retention
• Work in a collaborative and customer-focused environment
• Opportunities for professional development and career growth

Work Environment & Physical Requirements

• Primarily office-based role requiring prolonged sitting and computer use
• Frequent telephone usage and customer interaction
• Use of standard office equipment
• Occasional standing, walking, bending, and lifting up to 10 pounds
• Extended periods of visual focus and computer screen use
• Regular attendance is an essential function of the position

Equal Opportunity Employer

We are committed to creating an inclusive and diverse workplace. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, veteran status, or any other protected status.