Provide high-level technical support to customers via phone, email, chat, and social media to resolve equipment issues and account updates. Document all interactions in Microsoft D365 and coordinate on-site service visits when necessary.
Remote Support Jobs in United States (5,819)
Remote in = United States
Job category = Support
The nurse provides telephonic medical, social, and psychological support to patients during and outside of regular clinic hours. Key duties include managing prescription refills, scheduling appointments, and maintaining precise clinical documentation.
Provide advanced technical support and troubleshooting for Fortra's IBM i Power Systems solutions to ensure customer operational success. Act as a senior escalation point and mentor for junior analysts while collaborating with internal teams to resolve complex software issues.
REMOTE | Bilingual Spanish Customer Service Representative
Frontline Call Center
·
Full Time
·
1 Week Ago
Frontline Call Center
Provide critical support to individuals by connecting them to emergency shelters and resources. Handle customer service inquiries in both English and Spanish via a remote call center environment.
Lead the operational strategy and transformation of contact centers by defining future-state operating models and optimization roadmaps. Act as a strategic advisor to executives to translate platform capabilities into measurable business outcomes and improved customer experiences.
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Lead the operational strategy and transformation of contact centers by defining future-state operating models and optimization roadmaps. Act as a strategic advisor to executives to translate platform capabilities into measurable business outcomes and improved customer experiences.
Lead the operational strategy and transformation of contact centers by defining future-state operating models and optimization roadmaps. The role focuses on translating platform capabilities into measurable business outcomes and guiding executive stakeholders through change management.
Remote Full-Time Permanent Customer Experience Specialist
Signet Jewelers
·
Full Time
·
1 Week Ago
Signet Jewelers
Act as the first point of contact for customers across multiple jewelry brands to provide professional assistance and personalized resolutions. Maintain accurate interaction records while meeting production and quality efficiency standards.
Bilingual Customer Service Representative - Health Valet
Coupe Health
·
Full Time
·
1 Week Ago
Coupe Health
Consult with Spanish-speaking members to help them navigate healthcare benefits and find quality care. Manage relationships with providers and stakeholders to resolve member issues and improve processes.
Consult with members to help them navigate healthcare benefits and find high-quality care providers. Manage relationships with stakeholders and resolve member issues to ensure a high-quality service experience.
Responsible for complex administrative functions within the Authorizations Department, including handling escalated customer inquiries and managing authorization schedules. The role involves monitoring quality, leading training for new team members, and acting as a liaison during new client implementations.
Lead a team of 10-20 technical support engineers to resolve complex SaaS product escalations and maintain SLAs. Act as a critical liaison between Support, Product, and Engineering teams to drive product readiness and operational excellence.
Technical Support Representative, Tier 3 (USA Remote)
Turnitin, LLC
·
Full Time
·
1 Week Ago
Turnitin, LLC
Act as the primary technical escalation point between Tier 2 support and engineering to resolve complex product issues. Responsibilities include performing database operations, triaging bugs in Jira, and maintaining LMS test environments.
Technical Support Representative, Tier 3 (USA Remote)
Turnitin, LLC
·
Full Time
·
1 Week Ago
Turnitin, LLC
Acts as the primary escalation point for Tier 1 and 2 support, performing deep technical investigations and database operations to resolve complex issues. Collaborates closely with engineering and product teams to report bugs and share information on scheduled releases.
Provide technical support to end-users via phone, chat, and email to resolve IT-related queries and hardware/software issues. Manage client accounts from start to finish while documenting solutions in a ticketing system and escalating complex issues.
Technical Support Representative, Tier 3 (USA Remote)
Turnitin, LLC
·
Full Time
·
1 Week Ago
Turnitin, LLC
Act as the highest escalation point for technical support by conducting deep investigations using advanced tools and database queries. Collaborate closely with engineering and product teams to resolve bugs and maintain LMS test environments.
Technical Support Representative, Tier 3 (USA Remote)
Turnitin, LLC
·
Full Time
·
1 Week Ago
Turnitin, LLC
Acts as the primary escalation point for Tier 1 and 2 support, performing deep technical investigations and database operations to resolve complex issues. Collaborates closely with engineering and product teams to track bugs, share updates, and maintain LMS test environments.
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Customer Service Representative - Work From Home (Multiple Locations) | 2026
WTW
·
Full Time
·
1 Week Ago
WTW
Manage customer relationships and assist participants with enrollment, applications, and account concerns via phone. Provide administrative support and ensure high-quality service levels across various benefit plan specialties.
Answer incoming calls from store employees to document and triage technical issues. Coordinate with corporate departments and outside vendors to ensure timely service and resolution.
The agent handles incoming calls from store employees to document and triage technical issues. They are responsible for resolving basic inquiries and coordinating with corporate departments or outside vendors for service updates.
Director of Global Customer Service
SHINE SPECT USA LLC
·
Full Time
·
1 Week Ago
SHINE SPECT USA LLC
Lead the Global Customer Service function to ensure seamless order management and commercial execution for radiopharmacies and clinics. Partner cross-functionally with Sales, Manufacturing, and Supply Chain to drive operational excellence and customer satisfaction.
Provides administrative and technical support to the Case Management department to ensure regulatory compliance and data accuracy. Responsibilities include maintaining reports, managing documentation, and assisting with program audits and special projects.
Work From Home - Bilingual Client Services Representative
Global Elite Empire Consultants
·
Full Time
·
1 Week Ago
Global Elite Empire Consultants
Provide bilingual client services and support to customers. Work towards goal-oriented targets with the potential to move into leadership roles.
Customer Care Associate - Medicaid Call Center (Remote)
Conduent State Healthcare, LLC
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Full Time
·
1 Week Ago
Conduent State Healthcare, LLC
Provide quality customer service within the KanCare Contact Center by answering questions regarding Medicaid eligibility and program information. Responsible for gathering thorough documentation and accurately entering information into various systems.
Lead high-priority enablement and growth initiatives to support pipeline development and cross-functional execution across Sales, Customer Success, and Marketing. Directly supervise and coach Sales Development Representatives to align team activity with business goals.
Lead and develop a remote team of life insurance professionals through recruiting, coaching, and performance monitoring. Drive revenue by implementing sales strategies and conducting virtual client consultations for benefit enrollment.
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The specialist will virtually meet with clients to guide them through available benefit programs and answer their questions. They are also responsible for supporting clients through onboarding and maintaining digital documentation.
The consultant will virtually meet with clients to guide them through available benefit programs and answer their questions. They are also responsible for supporting clients through onboarding and maintaining digital records.
The role involves virtually guiding clients through available benefit programs and managing their onboarding process. Additionally, the manager will mentor team members and support overall team development and performance.
IT Systems Analyst IV (IT Workday Grants & Customer Accounts/Contracts Support Analyst)
University of Louisville
·
Full Time
·
1 Week Ago
University of Louisville
Analyze, design, and maintain Workday solutions specifically for Grants, Customer Accounts, and Contracts. Provide technical troubleshooting, build advanced reports, and collaborate with stakeholders to optimize business processes.
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2813
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2391
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1973
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1649
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