Own the full post-sales lifecycle for a customer portfolio, including onboarding, adoption, renewals, and expansion through upselling and cross-selling. Build strategic account plans and trusted customer relationships, monitor account health and opportunities, and coordinate internally to resolve issues and deliver customer value.
The Sales Development Representative will research target accounts and initiate high-volume outreach to identify and qualify key decision-makers. They will also document account profiles in Salesforce and set up introductory meetings for Account Executives.
You will design, deploy, and operate critical systems while driving reliability projects across engineering squads. Additionally, you will perform root-cause analysis, manage infrastructure projects, and ensure the platform meets established Service Level Agreements.
The Associate Pricing Analyst will facilitate and support sales and operations teams with RFP and bid management for new and incumbent customers. They will also manage the RFP pipeline, coordinate bid submissions, and assist with contract-related pricing analyses.
The Senior QA Engineer will drive quality across the logistics ecosystem by performing manual validation of complex edge cases and error states. They will also contribute to the evolution of internal automation frameworks to scale testing capabilities.
You will shadow client operations to identify pain points and build, integrate, and deploy AI-driven automation solutions directly into production environments. Additionally, you will refine AI agent behavior based on real-world data and feed insights back to the product team to enhance platform capabilities.
The Analytics Engineer will design AI-ready models and implement analytics solutions for the company's data and metrics platform. They will also collaborate with product and data science teams to build data products and optimize data pipelines using AI-assisted tooling.
You will design and launch a Tech Touch account management program to drive adoption, renewals, and expansion for a high-volume portfolio of SaaS accounts. This involves building automated workflows, maintaining CRM systems, and proactively managing customer health to minimize churn.
Own the end-to-end demand generation strategy to drive pipeline growth in the Brazilian market. Localize marketing content and collaborate with US teams and local sales to execute the go-to-market plan.
