Customer Success Manager

About the Role

We’re hiring a Customer Success Manager here at Hummingbird. This is a highly visible, impactful, cross-functional role that works closely with our customers, and with almost every single team internally. We’re looking for someone who is passionate about building meaningful relationships, and who has a bias for over-communicating and active solutioning. 

What you’re looking to do:

• Develop strong, genuine client relationships with Hummingbird’s customers. Partner closely with them, especially at the management and senior levels of the organization.
• Build and execute strategic account plans that drive client satisfaction, retention, and growth to maximize the lifetime value of the partnership.
• Act as a trusted advisor, not just a support contact. Coach customers on best practices and help them navigate how AI is changing compliance work, translating that shift into practical next steps and measurable ROI.
• Collaborate cross-functionally in a fast-paced, high-growth environment. Customer Success partners with most of the other teams at Hummingbird.
• Help us solve customer’s problems with creativity, empathy, and pragmatism.

What we’re looking for:

• Experience in a Customer Success Manager role, ideally for a SaaS company managing enterprise accounts. Financial Institution or Fintech experience a plus.
• Someone resourceful, proactive and creative—if a playbook doesn't exist yet, you figure it out and build it for the whole team to use.
• An analytical mindset. You enjoy looking at data and using it to identify trends and help customers.
• Skilled at discovery. Comfortable engaging with stakeholders at all levels, with a proven track record of turning those conversations into action and successful outcomes.
• Curious and always learning. You stay current as our product and industry evolve, and you invest in your own growth as a CS professional.
• Someone who shows up for their teammates and cares deeply about the team's culture and shared principles. You believe in supporting one another every day, treating everyone with respect, and celebrating how each person's unique background, experience and ideas make us all better individually and as a team.