Lead the design and execution of AI-powered GTM technology and automations to optimize the post-sales customer lifecycle. Partner with Customer Success and Support Operations to translate business objectives into scalable technical requirements and system governance.
Harvey
16 Remote Job Openings at Harvey
Build and maintain AI agents and automation pipelines to streamline content creation and publishing for Harvey Academy and the help center. Optimize the learning technology stack and partner with cross-functional teams to implement AI-driven educational innovations.
The role focuses on managing the recruiting technology stack and designing scalable processes to improve hiring velocity. It involves partnering with Analytics and Finance to drive data-informed decisions and implementing AI-powered automation across recruiting workflows.
The role focuses on owning and optimizing the ATS (Ashby) and building the analytical infrastructure for recruiting. This includes creating capacity models, designing dashboards, and implementing process improvements to increase hiring efficiency.
Own the analytics function for User Operations by building dashboards and reports to track north star metrics like cSAT and TTR. Translate support data into actionable narratives and design feedback loops between support signals and Product/Engineering teams.
Establish and lead the people analytics function by building a comprehensive data layer and infrastructure from scratch. Transform workforce data into actionable insights to help leadership understand talent trends and intervene in organizational risks.
The role involves helping legal professionals integrate AI solutions into their daily workflows to drive adoption and utilization. It requires acting as a strategic advisor to law firms and in-house counsel while translating user needs into product feedback.
Lead commercial growth in Italy by identifying opportunities and managing complex sales cycles within the legal and professional services sector. Drive full-funnel sales activity from prospecting to onboarding while building long-term relationships with executive stakeholders.
The Legal Engineer acts as a trusted advisor to law firms and corporate legal teams, demonstrating how AI solutions enhance specific legal workflows. They partner with Account Executives to secure the 'legal win' during the sales process and provide customer feedback to the product team.
Lead and develop a team of User Operations Managers in the NAMER region to ensure high performance and operational excellence. Partner with Support Operations and cross-functional teams to implement AI-driven tooling and scale operational processes.
Serve as the primary point of contact for enterprise customers to resolve technical issues related to AI output, APIs, and authentication. Collaborate with cross-functional teams to troubleshoot complex problems and document feedback for product improvement.
The role focuses on building and maintaining enablement content, including onboarding curricula and product training, to support the growth of support specialists. You will translate rapid product releases into digestible learning materials and manage the enablement content library.
Design, develop, and maintain integrations and data pipelines between core corporate systems like Salesforce, NetSuite, and Workday. Automate critical business processes across the Lead-to-Cash lifecycle and ensure high reliability of data flows.
Lead the strategy, architecture, and operations of the corporate technology stack, specifically focusing on Workday and NetSuite. Manage a team of specialists to align people and finance systems with business growth and operational requirements.
Lead and coach a high-performing user operations team to ensure exceptional customer support and operational efficiency. Drive process improvements, manage SLAs, and collaborate cross-functionally to resolve customer issues and advocate for product enhancements.
The Enterprise Account Executive will drive growth for AI solutions within legal and professional services by managing named accounts through the full sales cycle, from prospecting to onboarding and growth, while achieving revenue targets. This role involves building strong relationships with key decision-makers, conducting product demonstrations, and collaborating cross-functionally to tailor AI solutions to meet client needs.