The CX Knowledge Specialist will manage and structure the company's knowledge base to support both human specialists and AI agents. They will ensure content remains accurate through product releases and use data-driven insights to identify and resolve knowledge gaps.
The Lead System Administrator will own and optimize the Zendesk platform and broader CX systems stack to ensure scalable workflows and system reliability. This role involves managing configuration lifecycles, driving root-cause resolution for complex issues, and partnering with cross-functional teams to support customer journey requirements.
The Global CX Workforce Manager will build and own the workforce-planning function, translating customer growth into accurate forecasts and staffing models. They will establish global scheduling standards and provide the framework for regional teams to operate as a cohesive organization.
Legal Engineers act as trusted advisors to law firms and in-house legal teams, demonstrating how AI solutions can enhance their specific workflows. They partner with Account Executives to secure the 'legal win' by performing discovery, leading product demos, and synthesizing customer feedback for the product team.
Lead technical discovery and solution design for federal prospects while ensuring secure, compliant architectures within government environments. Act as the primary technical partner for agency security reviews and translate complex requirements for internal teams and stakeholders.
The CX Specialist will act as the primary point of contact for non-technical support inquiries, ensuring timely and accurate resolution of customer issues. They will manage ticket queues, maintain product knowledge, and contribute to internal documentation to improve support efficiency.
The Lead Product Owner will manage the finance technology portfolio, including NetSuite, Zip, Ramp, Brex, and Metronome, to support global scaling. They will define roadmaps, design scalable workflows, and implement automation to optimize core finance business processes.
You will lead complex, cross-functional programs including M&A integrations, geographic expansion, and operational transitions. You are responsible for building program plans, driving decision-making, and ensuring seamless execution across various internal teams.
Serve as the first point of contact for customer support inquiries, providing empathetic and timely resolutions for technical issues. Collaborate with internal teams to troubleshoot complex problems and contribute to the refinement of support documentation and processes.
You will manage a multi-state territory of legal organizations, overseeing the full sales cycle from prospecting to contracting. You are responsible for achieving revenue targets while navigating complex state procurement processes and building referenceable client stories.
You will manage a named list of federal agencies, driving the full sales cycle from prospecting to contracting and expansion. This involves navigating complex procurement paths and security reviews while translating AI capabilities into mission outcomes for legal teams.
The Sales Manager will lead the go-to-market strategy for U.S. federal, state, and local government legal organizations. Responsibilities include recruiting and coaching a team of Enterprise Account Executives while owning quota attainment and pipeline generation.
Build and lead the founding Mid Market sales pod in Mexico City to drive growth and adoption of an AI platform. Responsible for achieving ARR targets, coaching Account Executives, and establishing sales playbooks for the Mexican market.
Serve as the on-campus representative for Harvey by hosting workshops and demos to drive student adoption. Build relationships with faculty and student organizations while relaying user feedback to the internal partnerships team.
Own the analytics function for User Operations by building dashboards and reports to track north star metrics like cSAT and TTR. Translate support data into actionable narratives and design feedback loops between support signals and Product/Engineering teams.
