Build and maintain integrations between core enterprise systems like Salesforce, NetSuite, and Workday to ensure data quality and operational reliability. Partner with cross-functional stakeholders to translate business requirements into scalable, observable, and maintainable technical solutions.
Harvey
23 Remote Job Openings at Harvey
The role serves as the technical owner for Workday HCM, focusing on configuration, security architecture, and integration management. Key duties include designing complex business processes and ensuring seamless connectivity between Workday and other enterprise systems.
Drive the adoption and integration of enterprise technology platforms and internal AI tooling across the organization. Develop enablement strategies, training materials, and dashboards to monitor technology health and ROI.
Serve as the primary technical escalation point for strategic enterprise accounts, managing high-severity issues through resolution. Coordinate across Engineering, Product, and Security teams to provide rapid incident response and clear customer communications.
Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey
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Full Time
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14 days ago
Harvey
Serve as the primary technical escalation point for strategic enterprise accounts, managing high-severity issues through resolution. Partner with Customer Success and Engineering teams to provide proactive incident management and clear technical communications to senior stakeholders.
Serve as the primary technical escalation point for strategic enterprise accounts, managing high-severity issues through resolution. Coordinate across Engineering, Product, and Security teams to provide rapid troubleshooting and proactive incident communication.
Serve as the primary technical escalation point for strategic enterprise accounts, managing high-severity issues through resolution. Coordinate with Engineering and Product teams to provide rapid troubleshooting and clear incident communications to senior stakeholders.
Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey
·
Full Time
·
14 days ago
Harvey
Serve as the primary technical escalation point for strategic enterprise accounts, managing high-severity issues through resolution. Coordinate with Engineering and Product teams to provide expert troubleshooting and proactive incident communication for senior stakeholders.
The role involves building and operating AI tooling and MCP integrations to automate workflows across G&A, GTM, and Engineering departments. You will also manage technical governance, conduct AI vendor security reviews, and create reference architectures for internal teams.
Build and lead the founding Mid Market sales pod in Mexico City to drive growth and adoption of an AI platform. Responsible for achieving ARR targets, coaching Account Executives, and establishing sales playbooks for the Mexican market.
Serve as the primary technical escalation point for strategic enterprise accounts, managing high-severity issues through resolution. Partner with Customer Success and Engineering teams to provide proactive incident management and clear technical communications to senior stakeholders.
Manage day-to-day billing operations for usage-based and subscription products, ensuring accuracy across multiple systems. Partner with cross-functional teams to automate quote-to-cash workflows and maintain scalable standard operating procedures.
The Senior Compliance Manager will establish and scale end-to-end compliance programs and certifications to support expansion into regulated markets. This includes leading gap assessments, managing third-party assessors, and building a high-impact compliance team.
Draft, review, and negotiate commercial AI SaaS contracts and technology-related agreements. Provide training and resources to support sales and cross-functional teams to ensure efficient execution of customer agreements.
Serve as the on-campus representative for Harvey by hosting workshops and demos to drive student adoption. Build relationships with faculty and student organizations while relaying user feedback to the internal partnerships team.
Lead the design and execution of AI-powered GTM technology and automations to optimize the post-sales customer lifecycle. Partner with Customer Success and Support Operations to translate business objectives into scalable technical requirements and system governance.
Build and maintain AI agents and automation pipelines to streamline content creation and publishing for Harvey Academy and the help center. Optimize the learning technology stack and partner with cross-functional teams to implement AI-driven educational innovations.
Own the analytics function for User Operations by building dashboards and reports to track north star metrics like cSAT and TTR. Translate support data into actionable narratives and design feedback loops between support signals and Product/Engineering teams.
Establish and lead the people analytics function by building a comprehensive data layer and infrastructure from scratch. Transform workforce data into actionable insights to help leadership understand talent trends and intervene in organizational risks.
The role involves helping legal professionals integrate AI solutions into their daily workflows to drive adoption and utilization. It requires acting as a strategic advisor to law firms and in-house counsel while translating user needs into product feedback.
Lead commercial growth in Italy by identifying opportunities and managing complex sales cycles within the legal and professional services sector. Drive full-funnel sales activity from prospecting to onboarding while building long-term relationships with executive stakeholders.
The role focuses on building and maintaining enablement content, including onboarding curricula and product training, to support the growth of support specialists. You will translate rapid product releases into digestible learning materials and manage the enablement content library.
The Enterprise Account Executive will drive growth for AI solutions within legal and professional services by managing named accounts through the full sales cycle, from prospecting to onboarding and growth, while achieving revenue targets. This role involves building strong relationships with key decision-makers, conducting product demonstrations, and collaborating cross-functionally to tailor AI solutions to meet client needs.