93 Customer Success Manager jobs in Germany available for remote work from home. Apply for positions such as Customer Success Manager mit Paid Social Media Buyer / Social Media Marketing Erfahrung (w/m/d) remote, (Senior) Customer Success Manager (f/m/d), Customer Success Manager (m/w/d) gesucht - 100% Remote and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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You will manage and develop relationships with e-commerce and agency clients by analyzing setups and integrating DatAds software into their workflows. Additionally, you will conduct customer calls, identify upselling opportunities, and create content to support client retention and sales activities.
You will manage a portfolio of customers throughout their entire lifecycle, from onboarding and adoption to retention and expansion. You will act as a trusted advisor, using data-driven insights to ensure customer success and identify growth opportunities.
You will lead the support and success team, establishing structures and processes while serving as the primary point of contact for non-sales customer issues. Additionally, you will manage customer experience initiatives, including onboarding, automation, and reporting on key success metrics.
You will manage and grow a portfolio of top-tier enterprise accounts by driving platform adoption and demonstrating measurable ROI. This involves orchestrating cross-functional teams to expand SimScale's footprint across new departments and sites within your assigned organizations.
You will act as the strategic interface between B2B clients and the technical support team to design, implement, and optimize CRM automation workflows. Additionally, you will manage client onboarding, coordinate project meetings, and ensure the final technical release of systems meets quality standards.
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You will act as the primary point of contact for software clients, managing strategic relationships and driving contract renewals and upsell opportunities. Additionally, you will serve as the voice of the customer by prioritizing feedback for the product and development teams.
You will act as the primary contact for software clients, managing strategic relationships and driving contract renewals and upsell success. Additionally, you will serve as the voice of the customer by prioritizing feedback for the product team and managing escalations at the business level.
The Customer Success Manager acts as a trusted advisor to corporate customers, managing relationships and ensuring positive lifecycle progression. They are responsible for achieving renewal and expansion targets while maintaining high levels of customer satisfaction through consultative engagement.
Act as a strategic partner for enterprise customers to ensure successful onboarding and long-term platform integration. Focus on increasing monthly active usage, demonstrating ROI through business reviews, and identifying upsell opportunities.
Build trusted partnerships with schools and education authorities in Germany to ensure the successful adoption of AV1 technology. Lead customer onboarding and implementation projects while advising on best practices to tackle school absence.
The role focuses on maximizing customer value for freight forwarders by acting as a trusted advisor and orchestrating all customer activities. Key duties include onboarding, training, managing customer feedback for product improvement, and driving upselling opportunities to prevent churn.
Act as the primary bridge between clients and technology to ensure successful product adoption and goal achievement. Develop key account plans and collaborate with engineering teams to provide technical support and product feedback.
Manage a portfolio of strategically significant enterprise accounts in the DACH, Nordics, and Benelux regions to drive retention and expansion. Partner with a geo-aligned pod to build deep relationships across complex organizations and advocate for customer needs internally.
Manage a diverse customer base from onboarding to renewal, focusing on adoption, success planning, and churn reduction. Act as a strategic partner regarding GRC frameworks and collaborate with internal teams to integrate customer perspectives into product decisions.
Guide customers through onboarding and advise them on the development of their Information Security Management System (ISMS) using the Athereon GRC platform. Conduct customer trainings, manage account relationships, and provide structured feedback to the product development team.
Drive customer onboarding, monitor account health, and manage renewals to ensure maximum value and product adoption. Act as the primary point of contact for clients while partnering with sales to identify expansion opportunities.
Drive customer adoption, retention, and growth by providing proactive recommendations and conducting product trainings. Act as the voice of the customer internally while collaborating with Account Executives and Solutions Architects to ensure business objectives are met.
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The role involves serving as the primary contact for small to medium customers to ensure successful onboarding and long-term satisfaction. Key duties include identifying upsell opportunities and collaborating with the Business Development team to drive growth in the UK and Ireland market.
Act as the central interface between customers and IT delivery teams to ensure the reliability and continuous development of managed services. Responsibilities include conducting service reviews, analyzing KPIs, managing escalations, and optimizing service quality.
Implement strategic customer success programs for key accounts to ensure solution adoption and lasting value. Act as the primary contact for strategic accounts, managing business reviews, success plans, and expansion opportunities.
Manage customer accounts from onboarding to renewal, guiding clients to transition from manual processes to AI-driven marketing. Analyze cross-channel performance data to provide actionable recommendations and collaborate with product teams to enhance the platform.
Manage the brand's online reputation by responding to customer reviews on platforms like Trustpilot, Amazon, and Google. Build and maintain a positive online community while collaborating with product and marketing teams to improve customer satisfaction.
Manage the customer journey from onboarding to long-term partnership, focusing on maximizing customer success and product adoption. Analyze usage data to identify optimization potentials and collaborate with Sales, Marketing, and Product teams to improve the platform.
Act as a strategic partner for B2B clients to ensure legal compliance in health and occupational safety while driving growth through up-selling and cross-selling. Coordinate between internal medical and safety experts to ensure seamless service delivery and manage client onboarding and performance metrics.
Lead and mentor a team of Customer Success Managers to drive account health, software adoption, and customer retention across the EMEA region. Collaborate with cross-functional teams like Product and Engineering to align customer outcomes with GitLab's strategic goals.
Own the end-to-end post-sales lifecycle for strategic EMEA accounts, focusing on onboarding, adoption, retention, and renewal. Act as a senior consultant on revenue strategies and mentor junior CSMs while leveraging AI tools for analytics and reporting.
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Manage a portfolio of mid-market customers in the DACH region, focusing on renewals, expansions, and long-term customer value. Guide customers through the implementation of compliance frameworks and translate security topics into business value.
The Customer Success Manager is responsible for driving client adoption and satisfaction with Cornerstone OnDemand Talent Management solutions. They act as the primary point of contact post-implementation to ensure value realization and achieve business objectives through best practice recommendations.
Manage the end-to-end customer lifecycle for the DACH region to ensure successful onboarding and retention. Develop and optimize CSM infrastructure and processes while collaborating cross-functionally to align customer needs with company strategy.
Act as the strategic and commercial lead for a cohort of customers to drive Net Revenue Retention and ARR growth. Bridge the gap between technical engineering requirements and corporate business objectives to ensure product development success.
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