Remote Customer Success Manager Jobs in Germany (107)

Sr. Technical Project Manager - Customer Success

Customer Success Manager (Based in: Germany, the Netherlands, the UK or Spain)

Customer Success Manager (m/w/d)

You will act as the primary point of contact for customers, driving their success through proactive acquisition, onboarding, and relationship management. Additionally, you will collaborate with the team to develop churn-prevention strategies and identify opportunities for upselling and cross-selling.

Senior Customer Success Manager - DACH

You will own the customer journey from project kick-off to ongoing value realization, ensuring clients achieve meaningful business outcomes. You will also build trusted relationships with enterprise stakeholders and translate technical product capabilities into clear business value.

Program Manager (Customer Success) 11 applicants

The Program Manager owns the full lifecycle of strategic ecosystem accounts, serving as the primary point of contact and trusted advisor. They orchestrate technical delivery across audit and engineering teams while managing client relationships, renewals, and expansion opportunities.

Sr Customer Success Manager

The Success Advocate will manage a portfolio of customers to drive product adoption, ensure technical health, and help them achieve business outcomes. They will also collaborate with internal teams to resolve escalated issues and implement best practices for maximum value realization.

Customer Success Manager, L3

The Customer Success Manager will orchestrate the customer journey from contract kickoff to renewal, ensuring platform adoption and value realization. They will act as a liaison between internal product teams and customers to drive satisfaction and manage project milestones.

Enterprise Customer Success Manager

Manage the entire customer lifecycle for high-touch clients, acting as a primary point of contact and trusted consultant. Drive product adoption and value realization by sharing updates, handling renewals, and addressing technical feedback.

Senior Customer Success Manager (f/m/x)

You will take strategic ownership of a portfolio of enterprise customers to drive value realization, retention, and expansion. Additionally, you will collaborate with internal teams to shape scalable customer success practices and represent the company in strategic meetings.

Customer Success Manager (w/m/d) - Accounting & Taxation

You will be responsible for the full onboarding of new customers and managing existing relationships to ensure they derive maximum value from the platform. Additionally, you will act as a product expert, providing proactive consulting and collaborating with internal teams to optimize processes and support growth.

Senior Customer Success Manager - Germany

You will serve as the primary post-sales point of contact, managing customer onboarding, implementation, and adoption. You will collaborate with internal teams to drive business value realization and ensure customer success throughout the lifecycle.

Customer Success Manager, General Manufacturing

Manage a portfolio of customer accounts to drive digital transformation and ensure contract renewals. Coordinate across internal teams including Product, Sales, and Professional Services to deliver measurable client impact.

Technical Account Manager - Customer Success

The Technical Account Manager will serve as a strategic advisor, partnering with customers to drive platform adoption and technical success. They will lead technical workshops, design scalable solutions, and collaborate with internal teams to ensure seamless customer experiences.

Customer Success Manager / Projektleiter CRM (m/w/d)

You will act as the strategic interface between B2B clients and the technical support team to design, implement, and optimize CRM automation workflows. Additionally, you will manage client onboarding, coordinate project meetings, and ensure the final technical release of systems meets quality standards.

Customer Success Manager (m/f/d) – Software & Analytics

You will act as the primary point of contact for software clients, managing strategic relationships and driving contract renewals and upsell opportunities. Additionally, you will serve as the voice of the customer by prioritizing feedback for the product and development teams.

Customer Success Manager (m/f/d) – Software & Analytics

You will act as the primary contact for software clients, managing strategic relationships and driving contract renewals and upsell success. Additionally, you will serve as the voice of the customer by prioritizing feedback for the product team and managing escalations at the business level.

Customer Success Manager (m/f/d)

The Customer Success Manager acts as a trusted advisor to corporate customers, managing relationships and ensuring positive lifecycle progression. They are responsible for achieving renewal and expansion targets while maintaining high levels of customer satisfaction through consultative engagement.

Customer Success Manager (m/w/d)

Build trusted partnerships with schools and education authorities in Germany to ensure the successful adoption of AV1 technology. Lead customer onboarding and implementation projects while advising on best practices to tackle school absence.

Senior Customer Success Manager - DACH

Manage a portfolio of strategically significant enterprise accounts in the DACH, Nordics, and Benelux regions to drive retention and expansion. Partner with a geo-aligned pod to build deep relationships across complex organizations and advocate for customer needs internally.

Customer Success Manager (m/w/d)

Act as the central interface between customers and IT delivery teams to ensure the reliability and continuous development of managed services. Responsibilities include conducting service reviews, analyzing KPIs, managing escalations, and optimizing service quality.

Senior Customer Success Manager, EMEA

Own the end-to-end post-sales lifecycle for strategic EMEA accounts, focusing on onboarding, adoption, retention, and renewal. Act as a senior consultant on revenue strategies and mentor junior CSMs while leveraging AI tools for analytics and reporting.

Mid-market Customer Success Manager (German Speaking)

Manage a portfolio of mid-market customers in the DACH region, focusing on renewals, expansions, and long-term customer value. Guide customers through the implementation of compliance frameworks and translate security topics into business value.

Customer Success Manager (German Speaking) -

Manage the end-to-end customer lifecycle for the DACH region to ensure successful onboarding and retention. Develop and optimize CSM infrastructure and processes while collaborating cross-functionally to align customer needs with company strategy.

Customer Success Manager (m/f/d)

Act as the strategic and commercial lead for a cohort of customers to drive Net Revenue Retention and ARR growth. Bridge the gap between technical engineering requirements and corporate business objectives to ensure product development success.

Technical Customer Success Manager (German & English Language)

Act as the primary technical point of contact for key customers to drive product adoption and operational success. Manage the customer relationship through governance meetings, health watches, and the delivery of Quarterly Business Reviews.

Freelance Customer Success Manager – Polish-Speaking 78 applicants

Provide project-based support to Polish-speaking customers by conducting virtual platform trainings and guiding them through data collection workflows. Act as a trusted point of contact for agricultural stakeholders while flagging user engagement patterns and risks to the internal team.

Part-Time Customer Success Manager (Germany)

Manage the onboarding and daily support of sports organizations in the DACH region to ensure successful platform adoption. Collect market feedback to help the product team improve the software and support go-to-market activities.

Senior Customer Success Manager

As a Senior Enterprise Customer Success Manager, you will manage large Enterprise accounts, building strong relationships and serving as a trusted advisor. You will ensure customer satisfaction by understanding their business objectives and collaborating with internal teams for successful platform adoption and usage.

Senior Customer Success Manager

The Senior Customer Success Manager will manage large Enterprise accounts, building strong relationships and serving as a trusted advisor to optimize the use of the MicroStrategy platform. Responsibilities include customer onboarding, account management, financial management, and ensuring customer satisfaction and retention.

Senior Customer Success Manager

As a Senior Enterprise Customer Success Manager, you will manage large Enterprise accounts, building strong relationships and serving as a trusted advisor. You will ensure customer satisfaction by understanding their business objectives and collaborating with internal teams for successful platform adoption.