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Schedule, reschedule, cancel, and confirm patient appointments across diagnostic imaging and other specialty services, while answering questions and coordinating with patients, providers, and internal teams. Document interactions accurately, follow established workflows and HIPAA requirements, and meet service, quality, and productivity standards in a high-volume remote contact center.
Handle high-volume inbound calls and provide courteous support to patients, clients, providers, pharmacies, and other callers. Coordinate front-office patient needs, including appointments and transportation, enter accurate information into company and medical-record systems, answer inquiries, and verify insurance details.
Lead, hire, and develop a full-stack engineering team, while owning delivery of Mural Compose from early access through reliable, customer-ready releases. Partner with Product and Design on the roadmap, use customer feedback and usage data to guide iteration, and raise engineering standards for testing, observability, and AI-assisted development.
Manage the operational workflow for customer opportunities from GTM briefs through commercial approval and delivery assignment, ensuring clear handoffs and accurate records in Salesforce and Mission Control. Build and improve workflow automation, reporting, documentation, and operating standards to reduce manual work, improve data quality, and identify process bottlenecks.
Own product features from user discovery through design, frontend implementation, and production release, working closely with marketing experts to understand their workflows. Maintain a consistent design system across Shadow, create clear data-dense interfaces, and develop interaction patterns for AI agents.
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Build and post-train agents for scientific research, including long-horizon environments, evaluations, verifiers, and reward signals based on research partners’ workflows and data. Develop and rigorously evaluate RL and multi-agent approaches, maintain reproducible experiments, and release reusable research artifacts.
Lead and develop a growing medical group of employed and contracted physicians, setting performance expectations, supporting clinician engagement, and maintaining high standards of care. Continue providing patient care approximately 30% of the time while partnering with clinical operations, product, and AI teams to improve workflows and launch scalable clinical programs.
Progress referencing applications and ensure reports are generated for customers in line with KPI targets. Support tenants and customers accurately and professionally through phone, live chat, and email, while meeting and exceeding performance targets.
Lead full-cycle recruiting for Director-level and above roles across G&A and business functions, from scoping and market mapping through offer and close. Partner with senior leaders to build pipelines, assess leadership talent, manage confidential searches, and drive hiring decisions and candidate experience.
Own the enterprise sales cycle from prospecting and qualification through negotiation and close, building relationships with senior decision-makers and demonstrating the platform’s value. Work with the founders, product, and customer success teams to refine sales strategy, identify opportunities, support customers, and exceed revenue goals.
Develop, maintain, and refactor analytical data models and high-quality datasets in the data warehouse to support customer-facing reporting and business intelligence. Lead work on data quality, observability, and model optimization; collaborate across engineering and analytics teams, assess upstream changes, develop semantic layers, and mentor junior engineers.
Support lead project managers in delivering permitting outcomes by researching permit requirements, helping prepare permit plans, coordinating with city staff, and monitoring permit status to ensure timely responses. Provide feedback to product and engineering teams and collaborate with permitting leadership to improve software and standard operating procedures.
Support lead project managers in delivering permitting outcomes by researching permit requirements, helping prepare permit plans, coordinating with city staff, and monitoring permit status to ensure timely responses. Share feedback with product and engineering teams and work with permitting leadership to improve standard operating procedures.
Own the reliability, performance, observability, and resilience of Zapier’s MySQL, PostgreSQL, and Redis data infrastructure, including on-call escalation and internal customer support. Set technical direction, improve infrastructure automation and developer standards, advise product teams on data architecture, and grow the team’s database reliability practices through design reviews, documentation, and mentoring.
Support lead project managers in delivering permitting outcomes by researching requirements, helping prepare permit plans, coordinating with city staff, and monitoring permit status. Provide feedback to product and engineering teams and work with permitting leadership to improve standard operating procedures.
Support lead project managers in delivering permitting outcomes by researching permit requirements, helping prepare permit plans, coordinating with city staff, and monitoring permit status to ensure timely responses. Provide feedback to product and engineering teams and work with permitting leadership to improve standard operating procedures.
Support lead project managers in delivering permitting outcomes by researching permit requirements, preparing permit plans, coordinating with city staff, and monitoring permit status and responses. Provide feedback to product and engineering teams and work with permitting leadership to improve standard operating procedures.
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Lead the enterprise internal communications function, setting strategy, advising executives, managing high-stakes communications, and improving channels and measurement. Build the employer brand and employee storytelling program, amplifying the organization’s mission and culture internally and externally while partnering across teams.
Own the AI fellowship curriculum and learning design, ensuring its materials, projects, and teaching remain rigorous, high-quality, and aligned with current industry practices and hiring demand. Build and calibrate the instructor network, assess learner outcomes and delivery feedback, and partner with program operations to protect the learning experience.
Lead customer deployments from requirements through production, configuring voice AI systems and building integrations with third-party services. Debug production issues, create reusable deployment resources, and share customer insights to improve the product.
Own product features from discovery and experimentation through implementation, release, and iteration. Engage with customers, partners, and Sales, use product metrics to guide improvements, and make pragmatic full-stack architecture decisions.
Lead the day-to-day work and development of a pod of Fraud Investigators, oversee complex cases and queues, and ensure timely, high-quality investigations and documentation. Identify emerging fraud patterns, establish investigative standards, and partner with Risk, Compliance, and Product to strengthen automated defenses and ensure decisions meet regulatory requirements.
Develop product positioning, messaging, and content strategy, and lead product launches across channels. Create customer-informed sales narratives, direct video and content production, and use competitor insights and marketing performance to refine messaging.
Investigate card disputes and unauthorized transactions by analyzing transaction data, authentication methods, and digital evidence, then file accurate chargebacks under Visa and Mastercard rules. Guide clients through the dispute process, manage cases within service-level timelines, and share findings to help identify emerging fraud patterns.
Create realistic Excel tasks based on accounting and financial reporting work, including extending, repairing, and building models, and complete each task to establish a correct answer. Write precise yes-or-no grading criteria and collaborate with a reviewer to finalize tasks after they are tested against AI models.
Create realistic Excel tasks based on equity research work, including extending, repairing, or building financial models, and complete each task to establish a correct answer. Write precise yes-or-no grading criteria and collaborate with a reviewer to finalize tasks used to evaluate AI models.
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Create realistic Excel modeling tasks based on private equity work, including extending, repairing, or building models from a brief, and complete each task to establish a correct answer. Write precise yes-or-no grading criteria for evaluating AI model attempts, and collaborate with a reviewer to finalize tasks.
Create realistic Excel tasks based on marketing analytics work, including extending, repairing, or building models, and complete each task to establish a correct answer. Write precise yes-or-no grading criteria and, when AI models make errors, develop a detailed rubric with a reviewer.
Create realistic Excel tasks based on real estate investment, development, or lending work, including extending, repairing, or building financial models. Complete each task to establish a correct answer, then write precise yes-or-no grading criteria for evaluating AI model attempts.
Create realistic Excel tasks based on actuarial work, including extending, repairing, or building models, and complete each task to establish a correct answer. Develop precise yes-or-no grading criteria for evaluating AI model attempts, and collaborate with a reviewer to finalize tasks.
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