Lead the end-to-end customer success strategy for complex enterprise accounts to drive long-term value and consumption. Act as a trusted advisor to executive stakeholders while managing operational governance and mentoring junior CSAMs.
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Search = Customer Success Manager
Lead and scale the international customer success organization, overseeing both regional EOR consultants and support specialists. Act as the primary bridge between international customers and internal stakeholders to align the global product roadmap and service strategy.
Customer Success Account Manager (CSAM)
Assertive Yield B.V.
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Full Time
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1 Week Ago
Assertive Yield B.V.
The CSAM serves as the primary point of contact for enterprise publisher partners, managing onboarding, adoption, and overall account health. They are responsible for driving revenue growth, ensuring successful renewals, and collaborating with the product team to advocate for customer needs.
Lead a team of Customer Success Managers to manage high-ARR, multi-location restaurant groups and franchises. Focus on driving retention, expansion, and measurable business outcomes through strategic partnerships and high-touch customer experiences.
Lead and mentor a team of Enterprise Customer Success Managers to drive customer satisfaction, retention, and expansion for large accounts. Develop strategic customer journeys and collaborate cross-functionally to align product improvements with enterprise customer needs.
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Customer Success Account Manager
Prescryptive Health, Inc.
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Full Time
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2 Weeks Ago
Prescryptive Health, Inc.
Support the operational management of employer accounts by executing action plans, managing day-to-day client requests, and preparing business review materials. Coordinate internal resources to ensure accurate delivery of contract requirements and maintain HIPAA-compliant records.
Lead a team of Customer Success Managers to drive customer satisfaction, adoption, and retention while managing a small personal portfolio of accounts. Responsible for achieving targets for net renewals, expansion, and overall ARR growth within the commercial segment.
The role involves taking full ownership of the Planhat environment to overhaul backend architecture, data flows, and integrations. The manager will transform the platform into a high-performance engine to drive actionable insights and operational excellence for the post-sales journey.
Lead and develop a high-performing customer support team while serving as a player-coach to resolve complex product issues. Drive operational excellence through AI automation, KPI reporting, and collaboration with Product and Engineering teams to improve the customer experience.
Serve as the primary point of contact for designated clients to ensure retention and growth through operational support and best practice consulting. Manage SLAs, track key performance metrics, and collaborate cross-functionally to resolve system issues and deliver solutions.
Translate CS strategy into operational workflows and manage the end-to-end lifecycle of internal operational projects. Establish performance metrics and optimize the sales-to-post-sales handoff to maximize team productivity.
Manage a large set of SMB customers to drive success with Adobe's Creativity and Productivity products. Focus on identifying expansion opportunities through up-selling and cross-selling while managing the opportunity pipeline.
Lead and develop a team of Strategic Customer Success Managers to ensure exceptional experiences for LaunchDarkly's largest customers. Drive organizational growth by operationalizing CS programs, managing NDR and expansion metrics, and acting as a senior advocate for high-impact clients.
Own and scale the analytical, planning, and systems infrastructure for the Customer Success organization, specifically managing the Salesforce CRM and tech stack. Drive measurable improvements in retention visibility and lead cross-functional programs across Sales, Product, and Support.
Manage a team of SMB Customer Success Managers to oversee the full customer lifecycle, including onboarding, renewals, and expansion. Drive systematic process improvements and provide coaching to ensure the team meets performance objectives.
The Customer Success Operations Manager will optimize systems, data, and processes to support the customer lifecycle and improve operational efficiency. They will partner with cross-functional teams to implement automation and AI-driven solutions while tracking key performance indicators to drive team productivity.
You will lead the Customer Success team by defining engagement strategies for both Enterprise and Scaled segments to maximize retention and efficiency. Additionally, you will develop standardized account health frameworks and transition the team to data-driven, repeatable operational playbooks.
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The Manager of Customer Success will lead and scale the US customer success team while managing a portfolio of accounts to drive utilization and revenue growth. They will act as a key liaison between customers and internal teams, including Product, Clinical Operations, and Business Development, to ensure measurable clinical and business value.
Customer Success Enablement Manager 11 APPLICANTS
Sword Health
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Full Time
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9 Weeks Ago
Sword Health
The Enablement Coordinator will lead the strategic development and execution of comprehensive Customer Success enablement programs to enhance team effectiveness. They will oversee new hire onboarding, manage training tracks, and collaborate with leadership to drive performance through data-driven initiatives.
The Customer Success Project Manager will design and deliver engaging learning experiences for customers, focusing on high-quality digital content. This role involves collaborating with various teams to create accessible learning materials that enhance customer onboarding and education.
The Senior Manager is responsible for leading a team of Customer Success Managers and Renewal Representatives while managing high-value accounts. They will also refine customer journeys and advocate for customer needs within the organization.
The Senior Manager will lead a team of Customer Success Managers and Renewal Representatives while managing high-value accounts. They will also refine customer journeys and act as the voice of the customer for product and sales.
The Senior Manager is responsible for leading a team of Customer Success Managers and Renewal Representatives while managing high-value accounts. This role involves mentoring the team, developing strategies for account renewals, and ensuring customer satisfaction and growth.
Customer Success Account Manager
Storable Australia - Newbook (LinkedIn)
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Full Time
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10 Weeks Ago
Storable Australia - Newbook (LinkedIn)
As a Customer Success Account Manager, you will manage relationships with a portfolio of customers, focusing on retention and account growth. You will drive adoption of Newbook products and ensure customers view Newbook as essential to their success.
This role involves leading the Customer Success team for the Mid-Market segment in Mexico, managing both high-touch and digital success motions to drive adoption, retention, and growth. The manager will also directly own and evolve the Digital Scale journey, designing automated, data-driven customer experiences for the long tail of accounts.
Program Manager, Digital Customer Success (Remote, CAN)
CrowdStrike
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Full Time
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11 Weeks Ago
CrowdStrike
This role involves leading the development and execution of digital adoption strategies to enhance customer experience and product utilization, focusing heavily on creating effective email journeys and driving product adoption content.
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Key responsibilities include analyzing regional performance metrics, identifying trends and opportunities for improvement, and implementing changes to increase efficiency and achieve business objectives, while also providing mentoring, coaching in post-sales account management, and feedback to team members.
This role is responsible for investigating, analyzing, and converting internal customer needs into effective technical solutions, focusing on the configuration, data integrity, and strategic optimization of the ChurnZero platform. The primary goal is to empower Customer Success teams with automated workflows and data-driven insights to reduce churn and increase expansion.
This role involves acting as a 'Coach/Player,' where the manager leads a team of CSMs and Renewal Reps through mentorship and talent management (70% of the role), while also personally managing 4-6 of the company's most complex, high-value flagship accounts (30% of the role). Key duties include pressure-testing deal strategies, ensuring operational excellence, and serving as the Voice of the Customer to Product and Sales teams.
This role involves 70% leadership, focusing on managing and mentoring a team of CSMs and Renewal Reps while pressure-testing regional strategies and operational excellence. The remaining 30% requires the manager to personally handle 4-6 high-value flagship accounts, modeling best practices for the team.
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