Lead and develop a team of Customer Success Managers to drive revenue growth and customer retention. Manage the daily operational rhythm, including performance monitoring and cross-functional process improvements.
Remote Customer Success Operations Manager Jobs (15)
Search = Customer Success Operations Manager
Optimize and standardize processes and workflows to enhance customer satisfaction and operational productivity across the customer lifecycle. Track KPIs and analyze data to provide actionable insights and implement AI-driven automation to scale operations.
Own the operational processes, reporting, and programs that support the Customer Success Management function. Partner with cross-functional teams to optimize go-to-market changes and improve operational efficiency at scale.
This role involves diagnosing operational friction across post-sale workflows, translating these challenges into clear system and process requirements, and implementing scalable solutions primarily within Salesforce to enhance reliability and efficiency. The manager will operationalize success metrics, support reporting cadences, and drive automation to reduce manual coordination and support future scale and complexity.
Senior Renewals Operations Manager, Customer Success
Veeam Software
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Full Time
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2 Days Ago
Veeam Software
Drive the effectiveness and scalability of the global Customer Success organization by owning the end-to-end CSM experience and operating model. Align Customer Success with Renewals, Support, and Sales to improve retention and predictability using data and AI-driven capabilities.
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Senior Manager, Customer Success Operations
Cubic Corporation
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Full Time
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3 Days Ago
Cubic Corporation
Lead a team of Program Managers to define and execute the standard operating model for Customer Success across a global portfolio. Standardize processes, playbooks, and reporting while driving the Monthly Operating Review rhythm and cross-functional alignment.
The role involves planning, coordinating, and monitoring projects within Customer Success Operations to drive measurable business value. Key duties include managing project documentation, facilitating stakeholder meetings, and ensuring projects are delivered on schedule and within budget.
Revenue Operations Manager, Customer Success
OpenLoop Health
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Full Time
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4 Weeks Ago
OpenLoop Health
Design and manage the operational infrastructure for Customer Success, focusing on onboarding workflows, health scoring, and retention processes. Build dashboards and reports to provide visibility into customer health and team efficiency for leadership.
The role involves owning the end-to-end Customer Success analytics, including health scoring methodology, renewal forecasting, and portfolio segmentation, while designing and operationalizing playbooks to drive customer outcomes like onboarding and risk intervention.
Marketplace Operations Manager / Customer Success Manager
Flamingo
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Full Time
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4 Weeks Ago
Flamingo
Manage day-to-day marketplace operations to ensure 100% of customer requests receive provider responses within SLA windows. Drive marketplace growth by activating new customers and identifying provider supply gaps across various regions.
Customer Success & Operations Manager (m/w/d) - Construction Tech 14 APPLICANTS
Flexxter GmbH
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Full Time
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14 Weeks Ago
Flexxter GmbH
The role involves acting as a strategic partner to users, focusing on ensuring they understand and utilize the software effectively by analyzing bottlenecks and proactively engaging with customers. Responsibilities include process architecture, onboarding new clients, proactive customer success management, rapid problem-solving, and channeling market feedback directly into product development.
Own the optimization of the Customer Success technology ecosystem and lead the implementation and administration of ChurnZero. Partner with leadership to improve customer lifecycle processes and manage renewal forecasting and executive reporting.
Account Manager - Customer Success & Sales Operations
The Plum Tree Group
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Full Time
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2 Weeks Ago
The Plum Tree Group
Manage client relationships and onboarding while coordinating between sales, marketing, and technical teams. Maintain accurate CRM records and support sales operations through lead research and proposal preparation.
Lead the design and deployment of AI-powered workflows and agents to reduce administrative overhead for the Customer Success team. Manage the CS tooling stack and maintain CRM data integrity and reporting infrastructure.
Customer Support, Delivery & Success Manager - Operations (Egypt)
Turpal
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Full Time
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5 Weeks Ago
Turpal
Lead and develop a team of Customer Operations Specialists while managing strategic accounts and complex B2B implementations. Own the end-to-end customer lifecycle, focusing on onboarding, support quality, retention, and product feedback loops.
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