9 Customer Success Operations Manager jobs available for remote work from home. Apply for positions such as Customer Success Operations Manager, Customer Success (Operations) Manager, Customer Success Operations Manager and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The Customer Success Operations Manager will own the systems, reporting, and process infrastructure for the post-sales organization. They will design automations, build dashboards, and create a centralized resource hub to streamline operations and support renewals.
The Customer Success Manager will serve as the primary point of contact for clients, managing day-to-day operations, implementation, and ongoing support. They are responsible for driving client retention, identifying growth opportunities, and ensuring the successful delivery of solutions through cross-functional collaboration.
The role focuses on optimizing the systems, processes, and operational infrastructure that support the Customer Success organization. Key duties include managing business systems like Salesforce and Churn Zero, designing workflows, and maintaining SOPs to improve scalability and efficiency.
The Business Operations Manager will drive operational rigor and planning discipline for the Technical Success organization by managing business cadences and performance reporting. They will partner with leadership to align resource capacity with business needs and implement AI-driven solutions to improve operational workflows.
Lead a team of Program Managers to define and execute the standard operating model for Customer Success across a global portfolio. Standardize processes, playbooks, and reporting while driving the Monthly Operating Review rhythm and cross-functional alignment.
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The role involves owning the end-to-end Customer Success analytics, including health scoring methodology, renewal forecasting, and portfolio segmentation, while designing and operationalizing playbooks to drive customer outcomes like onboarding and risk intervention.
Manage day-to-day marketplace operations to ensure 100% of customer requests receive provider responses within SLA windows. Drive marketplace growth by activating new customers and identifying provider supply gaps across various regions.
The Senior Program Manager will lead and execute complex, high-impact operational programs across the Customer Success organization and its cross-functional partners. They are responsible for designing scalable processes, driving strategic improvement initiatives, and ensuring operational standards are adopted and sustained.
The Senior Manager will own the operational design and hands-on configuration of the Customer Success technology infrastructure, including Gainsight, AI-driven workflows, and predictive models. They will also manage digital engagement programs, data quality, and cross-functional process alignment to ensure scalable customer execution.
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